Snake Error??

Hi

The symbol of a charging cable indicates that the watch battery is still low and requires charging.

Try charging your watch again for at least 2.5 hours. When doing so, check that:

All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

• The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
• The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
  • Some watch docks, stands, cases or protectors might hinder this.
  • If you are using any such accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.
• If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
• If you are charging your watch by plugging the cable into mains power:
  • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
  • Check that the USB Power Adapter is pushed fully into the power outlet.
  • Try using different USB Power Adapters from the following:
    • An Apple iPad power adapter.
    • Any Apple power adapter that came supplied with the watch.
    • An Apple iPhone power adapter.
    • An Apple-certified (MFi) third-party 5W USB power adapter.
  • Try using a different power outlet (one that is known to be working properly).
• If no other suitable power adapters are available, test by charging via a USB port.

  If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

After charging, if your watch has not already started automatically, remove it from the charger and:

• Try starting it (by pressing and holding the side button until you see the Apple logo).
• If necessary, next try force restarting it again: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your product(s) checked and, if recommended, serviced / replaced (whether under warranty, if eligible, or via chargeable repair service):

• Contact - Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/
• https://locate.apple.com/

To check your warranty status:

https://checkcoverage.apple.com

More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support

ZKazmir wrote:

I've had my apple watch for barely over a year and use it all the time. I recently left it at my mom's on accident and it was dead for about a week before I got it back. It's been on the charger now for three days and still only showing the "snake" screen (the apple watch charger red when unplugged and green when charging). It will not allow me to hard reset (I've tried multiple times) and I've tried several different charges, outlets, and even charging in my macbook. Please help?

Possible answers:

1. "Snake Error" - Apple Watch

2. http://tech01.us/apple/apple-watch-snake-screen-error-heres-what-means-2015-11-2 3

3. http://www.cultofmac.com/398919/mysterious-snake-apple-watch-error-heres-what-it -means/

I had this problem in March. And in April. Each time it turned out to be self-fixative. The magic trick is, if you find you charge for 3h but it cannot boot by itself, then leave it WITHOUT the charger for some time (the first time I leave it for a whole afternoon and second time I leave it for a whole week). After that, put it on the charger and wait for no more than 10min and it'll boot for itself. You don't know how exciting I am to see that small Apple sign come back alive again. But really, if iPhone is a way that connects us to the world then I believe Apple Watch is a way that connects us to the iPhone. To live without Apple Watch is depressing for an Apple Watch-user. I believe Apple should explain to us what the real problem is with this stuff, which I believe is a right thing to do for a responsible company.

But not 3 days!! I misread. Have you tried troubleshooting the cord, not just outlet? Is plastic wrap off it?

If not it could be a hardware issue. Download the Apple support app and contact them. It might have to be replaced

Don't reboot too often. If it didn't help the first time, go to the next step.

When it has been dead for a long period, you will have to leave it on the charger for quite sometime.