An error occurred installing IOS 10.2.1

I can't believe it's been several weeks now and nothing has been done about it!! I tried literally EVERYTHING on the book and NOTHING worked! it won't upgrade my iOS, whatsapp chat history says it's unable to recover photos, whatsapp blames it on apple... WTH IS GOING ON!? Then my iTunes says I have the latest software (which I'm not) some heads SERIOUSLY need to roll on apple, or I'll change my 10+ years of loyalty and switch to android cause this is just ridiculous!!!!

When I dont this apple says "you have the most recent software installed 10.0.2" which is NOT the most recent, then i try to download the newer iTunes then turns out my MacBook Pro late 08' which runs perfectly is no longer supported to download the most recent version of iTunes, so what now? Throwing myself out the window seems like the best option

It's not a space issue.. I cleared up 5GB (via About page, 12GB via iTunes eval) on my iPhone and it still fails to install, so the OTA update seems broken on my iPhone 6S Plus.

What i suspect happens is that the update requires approximately 1.6GB free space to apply the OTA version and is missing the correct space requirement in the patch. So when it installs, it deletes somethings that it needs and then will fail epically as it is now.

Busy doing the install via iTunes now (2.5GB download vs the 60+MB) which I'm hoping will work. Will let you know what happens.. Hoping that whatever is missing or broken is present in the larger package.

Alrighty.. So I did the update via iTunes, had some issues where the bug it generated said it was a non-compatible device.

Checked on iPhone and the unpacked OTA was still there, deleted it via the Storage management in General section, then tried again and it worked. Yay.. Now to watch and see if it is more stable with the keychain access (multiple apps still having issues).

Also it should be noted that when browsing iphone storage.. data on the iPhone prior to update seems inaccessible. So e.g. Apple Podcast app lost access to all downloaded podcasts but it was still stored on iPhone.. weird..

Anyway.. Just awaiting new iPhone release and then i can do the restore on blank device. Yes.. i could do that now but i don't have time for downloading +/- 30-40 GBs of data over a 4-20Mb/s line meh.. and since I'm due for a new iPhone(contract) in less than 6 months I might as well wait.. Anyway I wiped the music & podcast apps so i could release the space.

Time will tell if its more stable. OK.. now time to log a bug for the new Pokemon Go app which seems to have a nasty bug which cashes app and iPhone..

The answer is murky.. iOS crashing in game yes.. general flakiness no (I've not experienced a crash in ios except when playing Pokemon Go/latest).

Yes.. the Pokemon Go app currently appears to crash & take iOS down badly in a periodic manner. I have not been able to determine the exact frequency or events involved are but what I've observed is that it crashes after a period of iOS being unlocked. So whether or not you have it in 'Battery Save Mode' makes no difference. You will see the screen go dark (even while playing) see processing spinner and then get thrown to the iPhone lock screen. It will also kill background apps active e.g. Music / Podcast which i often use in background.

The latest iOS version, 0.57.2, apparently also has issues wherein Apple Watch users (I am) who are updating the app (iPhone to Watch) aye experience a crash if playing while the push to watch occurs. Now the weird thing is I tried removing the Pokemon Go app from watch to see if it is more stable (albeit I do not often use the Watch app) and sadly no.. no difference. So not entire sure whats going on 😟

No..(General iOS flakiness with update is unrelated) because the Pokemon Go update happen way way down the line from when the iOS update got pushed out and my iPhone started acting up. i.e. iCloud, Keychain, etc access revoke all occurred prior to Pokemon Go Gen2/Interface Update release. Up until the last release I had no issues playing Pokemon Go on pre-patched version albeit I've been running into tons of access right, files, photos, keychain in accessable issues 😟 . Still sorting out app logins as I use them.

Now that I got my iPhone updated, I see Pokemon Go still having issues.. Interestingly my Gf's iPhone 5S has zero issues with Pokemon Go so maybe it is just related to Apple Watch? Do you have an Apple Watch too? Maybe its the iOS data for Apple Watch on iOS thats somehow causing issue.. who knows. Hoping Niantic pushes out an update ahead of their usual schedule as the crash ***** because it re-locks phones and kills my music haha.

How to work around Pokemon Go 0.57.2 / 1.27.2 (Gen 2 release)

Open Watch app on iPhone, disable Auto-install Apps.

On Watch app, Find Pokemon Go, remove app from Watch.

On iPhone now, delete the Pokemon Go app.

Re-download app, login etc. Mine now is stable without that spinner iOS crash.

I have an Iphone6 and I am having the same problem. Been trying to update without success. Today all my pictures and text disappeared. I deleted all my apps and tried running the update. Then I deleted all emails. Still nothing. I have plugged it into the computer and cant update from iTunes either.

My phone shows blank texts in my messaging.

I've done this process , multiple times and still yet no resolution. I have also experienced all of my texts disappear along with the overall function of the phones system rapidly disintegrating. Slow performance, quick battery run through and a glitchy system makes me quite sad . Not to mention it's affecting my ability to rely on its basic functions for efficiency ( ie voice recorder) I use this function to record lessons and frequently , it will only pick up part of the recording , so i've lectures that have blocks of silence in them . As a student this is not acceptable as you can imagine . With the cost of this product , it should be functioning properly . Please advise .

Thanks

I had the same issue... I found that doing this worked. Delete update from phone via Settings/General/Manage Storage, downloaded latest iTunes on iMac. Connected to iMac, Downloaded and Updated latest iPhone software through iTunes and all went correctly.

Good luck

Same exact thing happened to me. Woke up to no text messages and no photos. Only half of the photos recovered, and when I scroll down on the photos app, it just says "Restoring..." but never gets anywhere. When I check storage, though, all of my text messages are saved and taking up GB. Not sure what to do; tried resetting and connecting to iCloud. Nothing.

same thing has happened to me. My iPad mini has done it and works just fine But my iPhone 6 won't download it and it's glitching and bugging like crazy. in my message feed people's names will just disappear and only their number shows up although they are in my contacts. Siri won't work half the time, if I try to send a picture it's just a grey square, my phone restarts with that white circle all the time, iTunes skips a lot even when connected to the internet, and this morning my alarm went off and when i hit snooze it kept going off then said I had -28.32 minutes remaining until it goes off again. Almost slept through my alarm! Half the time it doesn't even go off. The list of things going wrong is endless.... apps crashing, screen freezing... I try to download but it mostly says error but now it's saying it can't verify cause I'm not connected to the internet when I clearly am... so so frustrated. Haven't tried to download wit iTunes but everyone is saying that's not working either so I'm thinking, what's the point?

I'm having a similar issue. Only my messages are being deleted, not my pictures. Now my text messages aren't showing in chronological order. I'm receiving the same error when trying to update to 10.2.1

My pictures just came back this morning, but I don't want to jinx it. My texts are not back, but the same thing as you - they are not in chronological order. If I text someone, the most recent text doesn't appear at the top.

I've been having this problem too! My phone deleted all my pictures (more than once) and then tried restoring them.

My phone runs so slow. I'll open up the lockscreen and sometimes it will freeze around 5 minutes, it freezes up when I try to open any app and then, sometimes, my phone will crash and restart itself.

I'm trying to update it but it just keeps saying I can't.