How to reboot / reset mail in IOS?

Hi,


My IOS mail application is terrible. Searches won't work, it's often too slow to use, it doesn't load mails, can't make connections to the server often, etc.


How can I delete my mail account (INCLUDING ALL MAILS) from my iPhone and iPad, and restore my account again from my iCloud backup? A kind of "rebooting" of my IOS mail if you will.


THanks so much for your help.


iphone 5s

ipad Air 2

IOS 9.3.5

iPad Air 2-OTHER, iOS 9.3.5

Posted on Feb 10, 2017 5:53 PM

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30 replies

Feb 11, 2017 8:09 PM in response to Gold333

Be sure all your credentials for your email accounts are active. For example, visit iCloud.com and log in with the ID in use on the phone. Try webmail access for other accounts to ensure logging in is successful.


For each iOS device, for iCloud email account listed in Settings>iCloud, switch Mail off. For other accounts, delete the accounts in Settings>Mail>Accounts. Shut down the device. Do the same for the next device.


Then start the devices again. For iCloud email account listed in Settings>iCloud, switch Mail on. For other accounts, re-add the accounts in Settings>Mail>Accounts.

Feb 10, 2017 6:01 PM in response to Skydiver119

Just my mail. I'd like to remove all my mail accounts, hard reset my devices and restore them from IOS backup. I'm afraid I'll do something that will delete all my emails permanently.


"go into settings, mail delete the accounts".


WIll that work and if so how do I do it? If I goto settings there is no mail, there ismonly a mail, calendar, contacts. And there is no delete,

Feb 10, 2017 6:11 PM in response to Gold333

Gotcha. The 'path' changes a bit with different iOS updates. I have iOS 10 and in my settings mail, contacts and calendars have been split out to 3 different options.


So, for you, settings, mail, contacts and calendars. then go into the mail account and possibly edit, scroll down and you will see the option to delete it. It should not delete the mail off the server, just off your device.

Feb 12, 2017 10:07 AM in response to Gold333

You may have to use an interface which more easily allows you to delete great amounts of stored email in iCloud, if you can't use the iCloud.com interface to do so. Unless the mail stored in iCloud for the iCloud account is free of the data, the restore process may not rid the iOS devices of the mail, even after restoring and even if the interface is not set to access that email.

Feb 12, 2017 10:29 AM in response to Gold333

One way to accomplish removal of lots of data from the server is to use an email client that can let you easily select many messages and/or folders of messages and move them to another email folder in the application which is designated for local storage. For example, Apple Mail lets you create folder in an area called "On my Mac", so that when you move (not copy) the message there, they are deleted from their previous location on the server. You will find that a similar strategy is possible using email clients for Windows computers. Depending on the email client, you can archive an email folder in the OS, then delete it from the email client application. For example, in recent versions of Outlook for Mac, I can drag a folder from the list to a Finder window to create a ".mbox" file which can be imported for access in an email client at a later time, if needed. For Apple Mail, you can search Help for the topic "Free up storage space for an account" for more details.

Feb 12, 2017 10:00 PM in response to Gold333

Have you signed out of iCloud entirely (Settings>iCloud)? You should then be prompted about what to delete, and it seems to me you just want to delete it all. Then check Settings>Mail, Contacts, Calendars to see if any accounts still exist. If so, delete them.

Restart, and if you still need to, go to Settings>General>Reset and choose Content and settings. Try setting up as new iPhone.

Feb 12, 2017 10:20 PM in response to Goxlet

Thanks but I don't want to setup a new iPhone, I just want to delete this email account on this phone and free up 10gb of space. I'll email using the iPad.


Why would I sign out of iCloud? That makes no sense. I don't want to deactivate my apps icloud sync.


I have no other accounts as the picture I posted above shows.


This Makes no sense. Why can't we just delete an email account from this device?

Feb 13, 2017 8:57 AM in response to Gold333

I think your problem will require signing out of all email access until you have solved the issue of where the 10G is. I'm not suggesting that you sign out and stay signed out, just that you take one step at a time to find a way to get rid of the 10G. I think Brian is saying pretty much the same thing, only he wants to keep the discussion very simple, which is not a bad approach, but it can seem somewhat blunt. Do you have the 10G on both phone and iPad or just phone? I assumed you had the 10G on both, that's why I was suggesting a different email client on a computer to try to clean it up. If it only exists on the phone, then the problem appears to be with the phone email sync, which is why the accounts have to be deleted. I don't think you can really get rid of all iCloud mail storage without signing out of iCloud, but that's up to you.

Feb 13, 2017 2:25 PM in response to Goxlet

I figured it out.


For whatever obnoxiously strange reason, Apple will not let you delete the standard Icloud Email account on an iPhone or iPad.


You can delete any other email accounts you may have but you may not remove the icloud one.


I backed up the phone and reset it back to factory settings, then I restored the backup. Now the mail folder reads 100mb while the 30,000 emails are still in the icloud mail server. Everytime you open an email it downloads it from the server.


10gb of "opened" emails storage space is now reclaimed off this iPhone by restoring it to factory settings.


Why you can delete any email account but not the icloud email account is anyone's guess. But as I'm sure the entire planet will agree it's a ridiculous design choice.


If you want to cleanse the iPhone of all opened emails to reclaim 10gb you have to delete the ENTIRE phone and restore it from the backup. The emails will still be there, just on the server instead of downloaded on your phone.


Anyone that tells you otherwise or pretends that you can delete the iCloud email account off the iPhone to reclaim storage space is lying to you.


I don't know why I bother with Apple and their bizarre functionality limitations on electronic devices I buy from them for close to $1000.

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How to reboot / reset mail in IOS?

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