Level 1

57 points

"Your system is infected with 3 viruses!"

Hello,

My name is Blue and I need your help.

I have a Macbook Pro with OS X El Capitan Version 10.11.6. It's a 13.3-inch display with an Intel Iris Graphics and a 251 GB storage capacity.

A pop-up appeared from:

apple.com-supportcenter.pro/401/virusfound.php?_jsess=cc2189bf...

Page states: "Your system is infected with 3 viruses!"

Continuing: "Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal require!"

It appears to be a malware but there's a logo that says, "AppleCare Protection Plan." It seemed legit. I exited the page immediately but was left unsure...

I attached two screenshots to this post. What do you think?

Thank you for your time.

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Feb 12, 2017 4:36 PM

31 replies

Oct 22, 2017 12:03 PM in response to Kurt Lang

Yes its coming from a particular website and what kind of a lame answer is that? Block your browsing habits?? seriously?? I am watching a TV series from that website and can't stop visiting it. Does anyone else has an answer that would be helpful

Dec 3, 2017 4:14 PM in response to bluebookmark

I downloaded the Mac keeper it had suggested to download and ran the “test” as soon as it asked for my credit card info I looked it up and found out it was a scam!!! What do I do now?? Is my computer infected?

Jan 27, 2018 11:56 PM in response to Kurt Lang

Hi Kurt Lang,

thanks.

I clicked the "scan now" as well but didn't download anything from there.

I have just some concern how to check is my Mac really infected or anyway further ensure my Mac is not infected.

Dec 20, 2017 11:25 PM in response to bluebookmark

What if you have proceeded to go on and try to get “rid” of the virus? ( i pressed scan)

Jan 26, 2018 7:35 AM in response to bluebookmark

The same thing just happens to me, but there is nothing to Download ... OK, there is a Scan ... just a loud beep and total freezing of the system. !!! My whole MacBook Pro hac been melted !!!

sujlzx10

Level 1

4 points

Feb 10, 2018 1:30 PM in response to Kurt Lang

Would I be harming my mac if I keep going on the site that generated the popup?

KiltedTim

Level 10

233,772 points

Feb 12, 2017 4:43 PM in response to bluebookmark

It's a scam. Force quit the browser.

bluebookmark Author

Level 1

57 points

Feb 12, 2017 4:44 PM in response to stedman1

Thank you so much for your help!

stedman1

Level 10

266,508 points

Feb 12, 2017 4:38 PM in response to bluebookmark

Any such message will always be a scam.

Force quit Safari, then restart Safari while holding the shift key.

Phony "tech support" / "ransomware" popups and web pages

Dec 1, 2017 10:28 AM in response to bluebookmark

Lol bro.your mac IS infected, but from ADs.Thats just an adware/scareware popup.Does it beep 2 times?My brother had that problem.Download bitdefender from app store thats how we fixed it.Your bitdefender will find 10 viruses one will be called "rek" if u have the same issue.we just fixed it.just scan go to its folder delete.Its just one malicious file *.unix format.they are always infected because someone went to hack u from linux/unix kali because Thats the only way to hack.has this solved ur problem

again: download bitdefender on app store scan full and erase these files.Do not download another antivirus because ur mac will go crazy. thanks

stedman1

Level 10

266,508 points

Feb 12, 2017 4:44 PM in response to bluebookmark

You're welcome.

bluebookmark Author

Level 1

57 points

Feb 12, 2017 4:49 PM in response to stedman1

Thank you so much for your help!

bluebookmark Author

Level 1

57 points

Feb 12, 2017 4:52 PM in response to Niel

Thank you so much for your detailed explanation. It was very helpful!

Jun 25, 2017 3:15 AM in response to bluebookmark

dang but I actually press the "scan now" bottom,and it downloaded a package, but I deleted it straight away, will it be alright ??

Kurt Lang

Level 9

71,485 points

Jun 25, 2017 8:18 AM in response to BotLaneKing

Yes, you're safe. They wanted you to install and/or run whatever was downloaded, but you didn't.

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"Your system is infected with 3 viruses!"