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Level 1

57 points

"Your system is infected with 3 viruses!"

Hello,

My name is Blue and I need your help.

I have a Macbook Pro with OS X El Capitan Version 10.11.6. It's a 13.3-inch display with an Intel Iris Graphics and a 251 GB storage capacity.

A pop-up appeared from:

apple.com-supportcenter.pro/401/virusfound.php?_jsess=cc2189bf...

Page states: "Your system is infected with 3 viruses!"

Continuing: "Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal require!"

It appears to be a malware but there's a logo that says, "AppleCare Protection Plan." It seemed legit. I exited the page immediately but was left unsure...

I attached two screenshots to this post. What do you think?

Thank you for your time.

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Feb 12, 2017 4:36 PM

Best reply

Niel

Level 10

726,749 points

Posted on Feb 12, 2017 4:43 PM

It's a scam. The only time a message warning of malware in a Mac OS X or iOS web browser will be legitimate is if you've just uploaded a file to a website; they cannot scan your computer, but can scan files which were uploaded to them(it's done on the server.)

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31 replies

Kurt Lang

Level 9

57,864 points

Feb 10, 2018 1:56 PM in response to sujlzx10

Not unless you install and run something downloaded from the site. Otherwise, anything the site says only serves to annoy.

But, why keep going back to the site at all?

"Your system is infected with 3 viruses!"