Nike Run Club crashing during runs on Apple Watch Nike Edition

Hi

I suggest that you consult Nike's support resources and/or contact Nike for assistance with issues relating to their Nike+ Run Club app:

Nike+ Run Club Support resources:

• http://nikeplus.com/support/

Contact Nike (support is offered by phone and via social media):

• https://support-en-us.nikeplus.com/app/contact/l/4/t/4462/

More information:

• https://itunes.apple.com/us/app/nike+-run-club/id387771637?mt=8

I have the same problem, the app crashes while running and you lose the continuity of your excercise, No calories on your activity, No Splits info, and I did what you mention: "uninstalled the app from both watch and phone then did a hard reboot on both before adding it back" but yesterday the same result (Data Lost and crashes while running)

I dont know if its a watch problem or app problem. But im thinking of switching to Runkeeper or other option. And by the way Nike+ Support is useless and a waste of time.

A great smart watch does not make a good running watch. I've tried run keeper and strava and find them as frustrating as NRC. My Garmin NEVER lets me down. However my Garmin is not a good smart watch.

Same issue. I wrote I think 15 mails to Nike support but same answer: we are still working on it... I'm frustrated. i'm thinking to use the native app called workout definitely.

it's since december '16 that I start to wrote about this issue. How could it be possible that nobody in technical dept. in NIKE are able to solve this issue??? in 3 month!!!

It most likely is a problem with the Watch itself. You'll notice the same problem with your he Activity app--inaccuracies with pacing yet not as extreme. I've used the Strava and Runkeeper apps and they also are inaccurate. Apple needs to fix its GPS algorithm--maybe recruit some Garmin engineers.

I don't think so because if I disinstall and reinstall the app start to work better again same track same distance, maybe a little bit more km and it work. Just did it this morning. It seems that some data are stored and when the space is almost empty start to crash in some way...

But for me is unbelievable that a technical dept. in 3months is not able to solve an issue that lot of people have. Gps work pretty good but app crash save kms, the pace of the first km but is not able to store splits, the other pace, hearth frequency and calories...

Interesting.

I have also had sporadic crashes. Distance did not matter. Or running app--Nike, runkeeper or Strava. Once with the Watch workout app, it changed from RUN to an OPEN WATER SWIM!

My problem with the GPS is instant pacing. When I end my run, the distance and overall pacing pretty much matches my Garmin.

Here a link to a very interesting video

https://m.youtube.com/watch?v=eqcwgWUBzVc

I have this same problem as well. Randomly during a run the watch will hard reboot, which takes 5+ minutes to come back on. The run will be lost and oftentimes the Nike running app will refuse to even start a new run unless the watch is rebooted yet again.

I had the same problem and after the update in April it worked, but then yesterday quit 1/2 mile into my Half. :-(

I just called Nike and was told this is a known issue. Solution for now is to soft restart phone/watch before runs (just turn both off, then back on). Hopefully this will help.

My last three runs have resulted in crashes and lost data. I rebooted the watch before leaving the house for the last run and it still crashed about 3 miles in. I'm going to move to RunKeeper and see if it's better. It's a real bummer b/c the pre-redesigned version of the Nike app was one of my favorite apps and now I'm forced to look elsewhere.

I bought a Nike Apple Watch a few days ago and this has just happened to me about 3k into my 5k run its stopped working! I'm not impressed especially as this is the Nike addition of the Watch.

I May have to look at another option.

Never had any of this while just using my phone

I have this issue as well but only in the past couple of weeks, so I would normally attribute this to a recent update, but others have had it since February. That tells me that it is a core issue in the OS that Apple hasn't fixed yet.

FWIW, I never had an issue with the Nike dongle and an iPod.

I'm on my 2nd Apple Watch.... Sent first one back after I had the same recurring issue of NRC app crashing... seems like it got worse when I started using the watch alone.... in other words to track my runs AND play music through my bluetooth headphones.

Very disappointing and not happy that a $400 Nike branded smart watch has these issues. And it looks like I am not alone.

This truly is frustrating. I purchased the Nike Apple watch specifically for the Nike Run Club functionality, and it continually crashes mid runs, losing all data. I ran in a Ragnar race this past weekend and had it happen yet again. I was asked countless times by various racers what I thought of my watch. My answer was simple. Go with another product. This will continue to be my response until the problem is addressed and solved.