Update Billing Address in Apple Pay

Question

Level 2

326 points

Update Billing Address in Apple Pay

I've been unable to change the billing address shown on my iPad in Apple Pay. I've read many other previous posts about the same issue but there wasn't any resolution. All of my Apple services have been updated to my new address. Apple ID, iTunes, etc. The card issuers have the correct information and on my phone the address was updated correctly in the Apple Screen for the same cards.

But trying to edit the address on my iPad does not work. The correct address is shown as an option but selecting it does not stick. It always reverts back to the old one. Under shipping address the correct one is showing. Has anyone found a sure fire resolution for this? I'm on the latest software releases on each device and my contact card(me) only has the new, current address.

Posted on Feb 15, 2017 6:26 PM

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Answer 1

Top-ranking reply

papjo Author

Level 2

326 points

Feb 16, 2017 5:00 PM in response to rose_10

Setting up Apple Pay is not the issue. It's been set up from the beginning with the same 2 cards. But I have moved to a different home address and the billing address in Apple Pay Settings cannot be changed to the new address. It always reverts back to the previous address.

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Answer 2

Sam___

Level 1

17 points

Mar 1, 2017 8:57 AM in response to rose_10

I followed these steps and removed my card. But when i tried to add it back it auto-populated with the same old billing address and when i try to update the billing address it does not save the change.

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Answer 3

rose_10

Community Specialist

Feb 16, 2017 4:49 PM in response to papjo

Good evening papjo,

Welcome to the Support Communities!

If you are unable to edit the billing address for a card you are using with Apple Pay on your iPad, try following the steps in the resource below. If the information still won't update, remove the card, and add it back with the correct billing information.

Manage the cards that you use with Apple Pay

Update your billing and contact information

Learn how to update your billing and shipping information for the cards that you use with Apple Pay.

iPhone or iPad

To change your billing information, go to Settings > Wallet & Apple Pay, tap a card, then tap what you want to update.

To update your email address, phone number, and shipping address, go to Settings > Wallet & Apple Pay, then choose what you want to update.

Remove a card

If you need to, you can remove a card from your device. You can keep up to eight cards on a device.

iPhone or iPad

To remove a card that you use on your iPhone or iPad, go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card.

Set up Apple Pay on your iPhone, iPad, Apple Watch, or Mac

Here's what you need to use Apple Pay in supported regions:

Your eligible device1

A supported card from a participating card issuer

The latest version of iOS, watchOS, or macOS

An Apple ID

You can add up to eight cards on any device. If you want to use Apple Pay with more than one device, you need to add your card to each device

Add a card on your iPad

Go to Settings > Wallet & Apple Pay.

Tap Add Credit or Debit Card.

Follow the steps to add a new card. If you're asked to add the card that you use with iTunes, just enter its security code.

Tap Next. Your bank or card issuer will verify your information and decide if you can add your card to Apple Pay. If your bank or issuer needs more information to verify your card, they'll ask you for it. When you have the information, go back to Settings > Wallet & Apple Pay and tap your card.

After your bank or issuer verifies your card, tap Next. Then start using Apple Pay.

Take care.

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Answer 4

papjo Author

Level 2

326 points

Apr 26, 2017 4:38 AM in response to grporcaro

There's another long thread about this also. I have 2 cards from 2 different banks verified and in use for Apple Pay on 3 devices, Watch, phone, and iPad. The same 2 cards are verified on my wife's 3 devices, the cards are my accounts. On all 6 devices we changed the billing address to our new home after we moved in December. Of 6 devices only my iPad reverts back to our previous address. The other 5 were straight forward, change home address on our contact cards, go to Apple Pay and select the new address that is now showing and delete the previous one.

I have done a restore of the device and every other thing I can think of but that old address continues to come back on that iPad. At this point I'm assuming only replacing this iPad, which I am planning to do when new models are announced, will correct this. From my experience and all the others that have commented it's like our previous address is somehow hard wired into the device hardware itself. I don't know how that's possible but that's what it seems like.

If it were an iCloud issue it would have popped up on the other devices. It can't be an issue with the bank because I have 2 cards from different banks. The only issue is with the iPad. Fortunately as you have mentioned it does not cause any purchase or billing issue when using to buy something. But it is annoying.

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Answer 5

Jul 16, 2017 11:32 PM in response to papjo

I had the same issue. After many attempts to delete the incorrect address and click the correct one, it still didn't work. So I check my contact and made sure my address was correct then selected the "Add from existing contact" and chose my contact info. So far, so good.

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Answer 6

Apr 26, 2017 4:15 AM in response to Sam___

I'm having the same issue. No matter how many times I edit the billing address or delete and re-add the card, the old address still comes back. Very annoying. Thankfully it hasn't caused any transactions to deny

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Answer 7

papjo Author

Level 2

326 points

Oct 27, 2017 5:07 AM in response to slb@mit

As many of us have discovered the address that was originally associated with a card stored in Apple Pay is retained in iCloud no matter what you do. I’m assuming that the number of us affected this way is small enough to not be getting more attention. The only sure fire ways to solve this is either create a new iCloud account to use as your primary which will contain your current/correct information and then proceed to set up Apple Pay again or do as I and others have done. Request a new card with a new account number from the bank which had the old addresses populating the Apple Pay fields. Getting a new device, wiping and restoring as new, none of that will work. As soon as you sign into your current iCloud account that address will come back.

I had my bank do this. I deleted the old card, added the new one, you have to be careful because the old one will be offered as an option, just ignore that and opt to add the new one. Apple Pay will then pick up your address from your contact card, hopefully you have it correct there. That address is also verified through the bank as the card gets authorized. Once that’s done you are good, the old address will no longer appear. However it’s quite possible that if we move again the current address will stick with that card and we’ll have to do this again. But I won’t be moving for a long time.

Anyway even though it is a hassle it currently is the only way to finally cure this and it has been a cure for me now through OS updates and multiple restarts, my old address is nowhere to be seen. And for me this was far less of a hassle than creating a new iCloud account/Apple ID.

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Answer 8

Jun 13, 2017 10:50 AM in response to papjo

I'm having the exact same issue and it's been driving me nuts. Only happens on my iPad and only with this one card. The address it's populating for the billing address is not valid and exists nowhere on any of my devices. It existed two years ago as part of my contact card, but that has long since been deleted and replaced with a new address.

I was thinking I might have to do a restore, but it looks like you've done that already and that doesn't fix the issue either.

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Answer 9

papjo Author

Level 2

326 points

Jun 13, 2017 11:05 AM in response to dennis.eaton

The only thing I didn't do is to do a total wipe of the device, erase all content and settings and set up as a new device instead of restore from a backup. That leads to so many hassles and inconveniences that I wasn't going to try. And if it didn't work then I'd really be ticked.

I mentioned this in another thread but I received a new iPad Pro today. I ordered it to replace this current one. After getting it all set up, including Apple Pay the correct address filled in. No sign of the old, previous address. So this is specific to the device.

How an address can get hard wired into a device I have no idea. But that seems to be what's going on.

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Answer 10

philfnyc1

Level 1

130 points

Aug 14, 2017 7:39 PM in response to rose_10

Old work address keeps re-appearing as my default billing address, too!!!

I've had this problem on my iPad for a long time. Not sure if it has been since iOS 10 came out or before. I have NEVER used my work address as my billing address. Furthermore, my work address changed last fall and I updated my address in Contacts ("me"). And this new work address get set as my default -- but the old one does.

Sometimes Apple Pay reverts to my old work address right away. Other times my old address magically re-appears after a week. 😕

I've tried the following to no avail:

1. I updated the billing information under Wallet & Apple Pay.

2. I deleted the credit card completely and then re-added it.

3. I logged out and back into iTunes & App Stores.

4. I checked my iTunes billing address and it reflects my home address.

When I pay via Apple Pay, I must always check the billing address that appears because I never know when this old, phantom address will re-appear! 😕😕

Device: iPad Air 2

OS: iOS 10.3.3

I don't have this problem on my iPhone (knock wood).

-Phil

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Answer 11

papjo Author

Level 2

326 points

Oct 1, 2017 12:33 PM in response to papjo

This issue has resurfaced for me with my new iPhone 8 Plus. The old address is shown as the billing address for one of the verified cards. I even went to the trouble of wiping the phone completel, un-pairing and re-pairing my Apple Watch. After everything was set back up the old address was still shown but this time it could be deleted. Unfortunately I restarted the phone and the address came back and now can no longer be deleted. Has any definitive resolution appeared for this?

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Answer 12

JAta2

Level 1

19 points

Oct 1, 2017 6:15 PM in response to papjo

Hi papjo,

Nope, this problem still exists for me on iOS 11.0.1 on my 6s. Turns out that iOS now tells you which contact card it is using and for me, the name refers to an old contact card I had used as my identity that was renamed/deleted long ago. Even creating a new contact card with the same old name doesn't help. I suspect that the problem is that this contact card exists on my phone and not iCloud contacts. However, a save will save this information and a restore will bring it back. Even if I tell Contacts to only search for contacts on my phone, Contacts won't show the old name and so there is no way to change it. Strangely enough, Apple Pay has no problem referencing it, however. It is truly a ghost contact that can't be removed but Apple Pay seems to have no problem picking it up.

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Answer 13

zyyyy

Level 1

14 points

Nov 14, 2017 5:49 PM in response to papjo

I may have found a less intrusive workaround... I worked with Apple Support and they suggested that I create a new contact in my contacts list. Then go to "Settings > Contacts" and change "My Info" to the new contact. Then change the billing address for the Apple Pay credit card. This workaround seems to solve my problem at least... which is a relief because I've been dealing with this problem for years. You have to copy over all your contact info, and update any Siri relationships, but still not too painful a workaround.

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Answer 14

papjo Author

Level 2

326 points

Nov 14, 2017 5:49 PM in response to zyyyy

That is definitely a better option. And it also points to Contacts as being the potential source of the problem. The one thing I would also check is to reboot your device and then see if the correct address remains. iOS 11 added a new wrinkle to the issue for me. Occasionally I was able to make the address change and have it hold but restarting the device always brought it back.

If yours remains correct, give it through one more software update to make certain, you should post this in several places. It certainly would point a finger at Contacts/iCloud as the cause. Good job at coming up with this!

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Answer 15

Dec 31, 2017 11:33 AM in response to papjo

The Apple Pay flow is poor and broken, and it prevents me from using the feature for online purchases. The flow does not explain why the address is incorrect. It does not display the incorrect address neither, making users unable to identify the problem and better address it - (is it a misspelling issue on the current address or an old address to delete? the flow does not show). Also the flow does not provide any call to action to edit the source address. Users are unable to know, from the flow, where they can edit the address. They are confused: should they edit their billing address in Contacts or iTunes? The flow does not redirect to iTunes/billing info. It redirects to Contacts (?)... to "Add New Contact"... Plus, instead of adding the new address to your existing contact info, it creates a duplicate card by asking for your first and last name. The flow is so broken that I'm unable to use Apple Pay - all my online payments get rejected. Sadly for Apple, I stick with PayPal.

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