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Update Billing Address in Apple Pay

I've been unable to change the billing address shown on my iPad in Apple Pay. I've read many other previous posts about the same issue but there wasn't any resolution. All of my Apple services have been updated to my new address. Apple ID, iTunes, etc. The card issuers have the correct information and on my phone the address was updated correctly in the Apple Screen for the same cards.


But trying to edit the address on my iPad does not work. The correct address is shown as an option but selecting it does not stick. It always reverts back to the old one. Under shipping address the correct one is showing. Has anyone found a sure fire resolution for this? I'm on the latest software releases on each device and my contact card(me) only has the new, current address.

Posted on Feb 15, 2017 6:26 PM

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Posted on Feb 16, 2017 4:49 PM

Good evening papjo,

Welcome to the Support Communities!

If you are unable to edit the billing address for a card you are using with Apple Pay on your iPad, try following the steps in the resource below. If the information still won't update, remove the card, and add it back with the correct billing information.

Manage the cards that you use with Apple Pay


Update your billing and contact information

Learn how to update your billing and shipping information for the cards that you use with Apple Pay.

iPhone or iPad

  • To change your billing information, go to Settings > Wallet & Apple Pay, tap a card, then tap what you want to update.
  • To update your email address, phone number, and shipping address, go to Settings > Wallet & Apple Pay, then choose what you want to update.

Remove a card

If you need to, you can remove a card from your device. You can keep up to eight cards on a device.

iPhone or iPad

User uploaded file

User uploaded file
To remove a card that you use on your iPhone or iPad, go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card.

Set up Apple Pay on your iPhone, iPad, Apple Watch, or Mac

Here's what you need to use Apple Pay in supported regions:

You can add up to eight cards on any device. If you want to use Apple Pay with more than one device, you need to add your card to each device

Add a card on your iPad

  1. Go to Settings > Wallet & Apple Pay.
  2. Tap Add Credit or Debit Card.
  3. Follow the steps to add a new card. If you're asked to add the card that you use with iTunes, just enter its security code.
  4. Tap Next. Your bank or card issuer will verify your information and decide if you can add your card to Apple Pay. If your bank or issuer needs more information to verify your card, they'll ask you for it. When you have the information, go back to Settings > Wallet & Apple Pay and tap your card.
  5. After your bank or issuer verifies your card, tap Next. Then start using Apple Pay.

Take care.

28 replies

Dec 31, 2017 12:01 PM in response to papjo

Make sure the format of your address is correct.

1. Start by purchasing an online item using ApplePay (Laptop/Safari).

2. Flow shows "Billing Address is Incorrect" in red.

3. Click the red warning combo box to open options.

4. Select the top option (in red) to open the incorrect address details.

5. There you may see your correct address, but if you look closer you may realize that the format of your address is incorrect. For example, you may find that the State is misplaced in the zip code tab. It is a bug I noticed earlier, that comes from the missing coma in the original billing address.

6. Correct address format.

7. Save


Hope it help!

Dec 31, 2017 12:01 PM in response to emiliefromca

There are two locations on your phone, Wallet app and in Settings Apple Pay, just one in Settings on an iPad. Check there for the included billing address. If it is incorrect and you are unable to get the correct address to remain then there are two options. First, which I did, is to have a new card/account issued by the bank or financial institution. Make certain that they have your current, correct address. Then delete the old card and enter the new one. In contacts you should only have one, the current address, appearing. The new card will pick that address up. The old address will still be displayed but you should now be able to delete it permanently. Again, this is the method I used and I’ve had no further issues.


The second and probably simpler way is to create a new contact card for you with all the relevant information. Then delete the original contact (me) card and make that newly created card your Me card. Then check Walket and Settings to delete the old address if it appears and select the new one that should have been picked up from your new contact card.


Reading through all these threads and posts this seems to be an iCloud/Contacts issue. For some of us whatever was the first address associated with a card becomes “stuck.” For me just getting a new card worked. But if this occurs again I’ll change my contact card because that’s where the problem seems to be.

Feb 14, 2018 2:09 AM in response to papjo

FINALLY FOUND A SOLUTION!!


Couldn’t delete old billing addresses or phone numbers but this worked for me. It seems to have to do with it being linked to your own contact on your phone.


Steps I took were:


1) Go to your contacts and find the one tagged as “me”, I.e. settings -> contacts -> my info


2) Edit this contact from your contacts list with the correct information and remove old addresses and phone numbers.


3) Near the bottom it may say “linked iCloud” accounts, you can edit these or I just “unlinked” them


4) Go back to settings -> Apple Pay and you can click through and edit the billing address for a card. Now after I did steps 1-3 I am able to delete the old billing address and Poof! It’s gone!


I hope this works for you!

Feb 14, 2018 4:52 AM in response to DaGreat1s

Yes, it seems to be an issue with Contacts. Editing your contact card may work although you may find after you restart your device that the old address returns. If so, what seems to be the permanent solution is to create a new contact card and make this your “me” card duplicating the correct info from the the old card and then deleting the old card.


I had tried just just changing the address info in my card by editing it but while I was able to delete the old address from Apple Pay data, it returned after a device restart or iOS update. Just completely eliminating that card and creating a new one seems to be the permanent solution. However for me I had my bank issue me a new card with new account number. That turned out to be the permanent fix for me.

Feb 14, 2018 5:41 AM in response to philfnyc1

It’s funny that I thought I had conquered the problem in iOS 10 by editing my contact card. But iOS 11 brought it back and caused it to appear on my iPad Pro when it had previously only been an issue on my phone. That’s why I just gave up and had a new credit card issued. No problem since. But then saw the post above about deleting the current “me” contact card and creating a new one. That does seem to pinpoint the problem to iCloud contacts. Perhaps one of the iOS updates corrupted the card causing that old address to stick around. Deleting it and creating a new one gets rid of the corrupted data.


My method of getting a new credit card fixed this for me but if I move again my current address may stick to that card. If so then I’ll create a new contact card and delete my current one. When I went to my bank to get a new credit card issued the rep told me I could just edit the address in Apple Pay settings. I let her do it, then restarted my phone to show her how the old address had just come right back. She immediately processed my new card request.

Feb 14, 2018 12:48 PM in response to philfnyc1

Yes if you delete credit cards but then add the same ones back the old address will always return. Something related to your contact card will permanently attach the first address associated with the credit card. That’s why I believe it’s somehow related to an iCloud corruption related to Contacts.


I have to warn you that it may appear as iOS 11 fixed this for you, don’t be surprised if it returns after an upcoming update. I thought my issue was solved and then came iOS 11. For me I may have a problem if and when I move because my current address is the first one associated with the new credit card. If that occurs I’ll try the deletion of my contact card and creating a new one.

Update Billing Address in Apple Pay

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