Level 2

333 points

Update Billing Address in Apple Pay

I've been unable to change the billing address shown on my iPad in Apple Pay. I've read many other previous posts about the same issue but there wasn't any resolution. All of my Apple services have been updated to my new address. Apple ID, iTunes, etc. The card issuers have the correct information and on my phone the address was updated correctly in the Apple Screen for the same cards.

But trying to edit the address on my iPad does not work. The correct address is shown as an option but selecting it does not stick. It always reverts back to the old one. Under shipping address the correct one is showing. Has anyone found a sure fire resolution for this? I'm on the latest software releases on each device and my contact card(me) only has the new, current address.

Posted on Feb 15, 2017 6:26 PM

Top-ranking reply

papjo Author

Level 2

333 points

Posted on Oct 27, 2017 5:07 AM

As many of us have discovered the address that was originally associated with a card stored in Apple Pay is retained in iCloud no matter what you do. I’m assuming that the number of us affected this way is small enough to not be getting more attention. The only sure fire ways to solve this is either create a new iCloud account to use as your primary which will contain your current/correct information and then proceed to set up Apple Pay again or do as I and others have done. Request a new card with a new account number from the bank which had the old addresses populating the Apple Pay fields. Getting a new device, wiping and restoring as new, none of that will work. As soon as you sign into your current iCloud account that address will come back.

I had my bank do this. I deleted the old card, added the new one, you have to be careful because the old one will be offered as an option, just ignore that and opt to add the new one. Apple Pay will then pick up your address from your contact card, hopefully you have it correct there. That address is also verified through the bank as the card gets authorized. Once that’s done you are good, the old address will no longer appear. However it’s quite possible that if we move again the current address will stick with that card and we’ll have to do this again. But I won’t be moving for a long time.

Anyway even though it is a hassle it currently is the only way to finally cure this and it has been a cure for me now through OS updates and multiple restarts, my old address is nowhere to be seen. And for me this was far less of a hassle than creating a new iCloud account/Apple ID.

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28 replies

JAta2

Level 1

19 points

Dec 31, 2017 12:03 PM in response to JAta2

Problem was fixed in 11.2 with the intro of Apple Pay Cash... bad address is gone.

Jun 13, 2017 10:50 AM in response to papjo

I'm having the exact same issue and it's been driving me nuts. Only happens on my iPad and only with this one card. The address it's populating for the billing address is not valid and exists nowhere on any of my devices. It existed two years ago as part of my contact card, but that has long since been deleted and replaced with a new address.

I was thinking I might have to do a restore, but it looks like you've done that already and that doesn't fix the issue either.

Jul 16, 2017 11:32 PM in response to papjo

I had the same issue. After many attempts to delete the incorrect address and click the correct one, it still didn't work. So I check my contact and made sure my address was correct then selected the "Add from existing contact" and chose my contact info. So far, so good.

papjo Author

Level 2

333 points

Oct 1, 2017 12:33 PM in response to papjo

This issue has resurfaced for me with my new iPhone 8 Plus. The old address is shown as the billing address for one of the verified cards. I even went to the trouble of wiping the phone completel, un-pairing and re-pairing my Apple Watch. After everything was set back up the old address was still shown but this time it could be deleted. Unfortunately I restarted the phone and the address came back and now can no longer be deleted. Has any definitive resolution appeared for this?

Dec 31, 2017 11:33 AM in response to papjo

The Apple Pay flow is poor and broken, and it prevents me from using the feature for online purchases. The flow does not explain why the address is incorrect. It does not display the incorrect address neither, making users unable to identify the problem and better address it - (is it a misspelling issue on the current address or an old address to delete? the flow does not show). Also the flow does not provide any call to action to edit the source address. Users are unable to know, from the flow, where they can edit the address. They are confused: should they edit their billing address in Contacts or iTunes? The flow does not redirect to iTunes/billing info. It redirects to Contacts (?)... to "Add New Contact"... Plus, instead of adding the new address to your existing contact info, it creates a duplicate card by asking for your first and last name. The flow is so broken that I'm unable to use Apple Pay - all my online payments get rejected. Sadly for Apple, I stick with PayPal.

philfnyc1

Level 1

133 points

Feb 14, 2018 7:36 AM in response to papjo

I also deleted my credit card. But I added the same one back. It didn’t fix my problem.

I didn’t have have this problem with my iPhone. Only with my iPad.

Odd that iOS 11 fixed mine and broke yours. I hope I didn’t jinx myself!! ;)

Apr 26, 2017 4:15 AM in response to Sam___

I'm having the same issue. No matter how many times I edit the billing address or delete and re-add the card, the old address still comes back. Very annoying. Thankfully it hasn't caused any transactions to deny

slb@mit

Level 1

4 points

Oct 27, 2017 4:41 AM in response to papjo

This didn't help for me. All I did was change an incorrect zip code for the store address. Even when I changed it back it didn't work. Is there anyone that can be contacted to solve this?

zyyyy

Level 1

14 points

Nov 14, 2017 5:53 PM in response to papjo

Yes. Previously, the problem would come back after a reboot, but this workaround has survived a reboot. Hopefully it sticks! It does sound like a Contact/iCloud issue...

papjo Author

Level 2

333 points

Nov 14, 2017 5:56 PM in response to zyyyy

You need to contact the media! This has vexed me and so many others for, as you said, years now. If my new card gives me trouble I will remember this. Again great job!!!!!!!!

philfnyc1

Level 1

133 points

Feb 14, 2018 5:37 AM in response to papjo

papjo Author

Level 2

333 points

Jun 13, 2017 11:05 AM in response to dennis.eaton

The only thing I didn't do is to do a total wipe of the device, erase all content and settings and set up as a new device instead of restore from a backup. That leads to so many hassles and inconveniences that I wasn't going to try. And if it didn't work then I'd really be ticked.

I mentioned this in another thread but I received a new iPad Pro today. I ordered it to replace this current one. After getting it all set up, including Apple Pay the correct address filled in. No sign of the old, previous address. So this is specific to the device.

How an address can get hard wired into a device I have no idea. But that seems to be what's going on.

philfnyc1

Level 1

133 points

Aug 14, 2017 7:39 PM in response to rose_10

Old work address keeps re-appearing as my default billing address, too!!!

I've had this problem on my iPad for a long time. Not sure if it has been since iOS 10 came out or before. I have NEVER used my work address as my billing address. Furthermore, my work address changed last fall and I updated my address in Contacts ("me"). And this new work address get set as my default -- but the old one does.

Sometimes Apple Pay reverts to my old work address right away. Other times my old address magically re-appears after a week. 😕

I've tried the following to no avail:

1. I updated the billing information under Wallet & Apple Pay.

2. I deleted the credit card completely and then re-added it.

3. I logged out and back into iTunes & App Stores.

4. I checked my iTunes billing address and it reflects my home address.

When I pay via Apple Pay, I must always check the billing address that appears because I never know when this old, phantom address will re-appear! 😕😕

Device: iPad Air 2

OS: iOS 10.3.3

I don't have this problem on my iPhone (knock wood).

-Phil

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Update Billing Address in Apple Pay