Repeated Keyboard Issues on MacBook Pro 2017

After my “T” went I’m still waiting for my 15” MacBook Pro to reappear after two weeks with Apple. It’ll be $480 for the fix with a 90 day guarantee on the new upper deck.

- The lesson here is to sign up for AppleCare, especially on this product which seems flawed in design and execution.

Time was when Apple would turn this around in days, not weeks. Super disappointing.

This (using printer paper to clean around the key) fixed my problem a little bit, now instead of having intermittent missing B key strokes, I have less intermittent repeated B strokes.

I tried a compressed air duster before this and it didn't help.

I submitted my feedback to Apple here: https://www.apple.com/feedback/macbookpro.html

Found a video on youtube. Looks like dirt or crumbs is the culprit. The keyboard is very sensitive to dirt. The good news is I think I can easily fix the issue.

I walked into an Apple Centre with mine, they sorted me on the spot.

Your MacBook comes with a one-year warranty. If you have an Apple-owned store available, your appointment for an evaluation at the Gneius bar is free, in warranty or out.

There is also a mail-in service available in most countries where Apple has a direct sales presence.

Apple Authorized Service Providers are free to make their own policies concerning evaluation charges.

Im having the same issue with my macbook pro only 4 months with use and the keys N, B, S, and Enter i need to press them in the center to work, what i did was to use a air blower and for some time it helps but with the N and B the issue goes beyond that, for some reason the N and B get typed double like if for some reason i press the key twice bbut its only one time. Like in the "BUT" few words after this sentence.

I will end up going to Apple store so they can fix this asap because is so annoying.

Its a beatiful Laptop but with some bbig issues.

rossrdz wrote:

Im having the same issue with my macbook pro only 4 months with use and the keys N, B, S, and Enter i need to press them in the center to work, what i did was to use a air blower and for some time it helps but with the N and B the issue goes beyond that, for some reason the N and B get typed double like if for some reason i press the key twice bbut its only one time. Like in the "BUT" few words after this sentence.

I will end up going to Apple store so they can fix this asap because is so annoying.

Its a beatiful Laptop but with some bbig issues.

Wow I guess I musta got pretty lucky...No issues here.

The support technician told me to come and write on this thread, apparently the more of us who complain the more likely the engineers are to notice?

Sorry to inform you that is NOT the case.

Apple makes no promise to even read these postings, and never responds here. We have no formal methods for escalating problems from here to any where.

What makes a difference is when there are more and more and more Bad Keyboards coming in through the genius bar -- but that is more work for that technician, because they have to fill out more paperwork.

The Apple care representative on the phone said three repairs is unheard of.

If the agent you worked with 'has not heard of such a thing', they are being personable and discussing their personal experience about this issue as they see it. Apple wants you to be a happy customer, if possible, and they try to train their agents to be nice to you.

This is neither any sort of admission of guilt or in any way 'Apple is dodging the issue'. These agents are not authorized to make formal statements on behalf of the entire Apple organization.

Re: replacement of your computer.

It makes no sense to replace your computer when it has had a series of problem keyboards installed. The problem is still the keyboards, not the rest of the unit.

'When a Replacement is required' is often governed by local "Lemon Laws" -- put in place to protect consumers from automobiles that had unsolvable problems and had spent too much time in the shop.

I have a 6 month old MacBook Pro (15-inch, 2017) and now my b key is intermittent. I am booked solid for the next three weeks and don't have time to deal with this issue right now. Following this thread is a little confusing. Some folks say apple replaced their Keybboard or (top cover), while others say they fixed the issue by blowing compressed air on the key. And unfortunately, it sounds like the fix might be temporary.

My 15" 2017 MBP started having space key problems a few months after I bought it then packed in completely. I took it to an Apple centre; they tried replacing the key but for some reason couldn't so they replaced the entire laptop - result!

Now, one ctrl key and one shift key are both on the way out. I haven't checked but I think I'm out of warranty. so it looks like, reading other posts here, there are keyboard issues on this model and it looks like i'm going to have to pay for replacing keys or keyboards for the life of this machine. Not happy.

I would like to negotiate with a completely new one as the repairs take more than 2 weeks.

They are completely unlikely to supply a new computer in response to a broken key, unless you are inside the initial '14-days from receipt' acceptance period.

These parts can be changed in well under an hour. MAJOR changes may take far longer.

If parts are not available, you should be able to place them on order, and then return at a time certain for at worst "overnight" service on the keyboard.

Often, keyboard repair/replacement can be done "on the spot". ASK THEM.

I have the same issues with the Top right of the space bar becoming unresponsive. I used compressed air twice and now it was back a third time. I called apple twice and they told me to come into the store for an appointment. Im so annoyed. The last time now when the space bar was stuck i pressed it harder, it make a sound like something underneath cracked or popped and it was running fine after. maybe some dust that went away?

I mean cmon I never had keyboard issues with my 2013 or 2015 model, and no one should have to pay for apple care to have this covered. my macbook is 6 months old and im lucky i live in the eu where we have 2 years and on top i got a third party insurance coering all expenses. way cheaper and better than apple care.

im so annoy with apples quality. the first two macbooks i got also had a scratch...

Hi, FYI - I had my entire top cover replaced in December 2017 for the spacebar, it's Feb 2018 - and now I can't use the number six key. Didn't solve, and booked in for repair again.

Apple support does NOT monitor these forums looking for trends and outstanding issues.

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Product Feedback - Apple

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