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rjoesq Author

Level 1

35 points

Repeated Keyboard Issues on MacBook Pro 2017

I am now on my second MacBook Pro 13" with keyboard issues - the Apple Store replaced the first one when the the "R" and "T" keys stopped working after one month (they only worked if you hit them in one corner, but not the middle or the other three corners. Now, after 3 weeks with the replacement, the "G" and the space bar all of a sudden work only if you hit them in the middle of the key, not on the edge, which is useless when typing.

Has anyone else experienced this and received a satisfactory explanation? Any ideas on how to fix it?

I assume it is a hardware issue, but I guess it could be software. Super frustrating.

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS Sierra (10.12.2)

Posted on Feb 17, 2017 1:31 PM

Top-ranking reply

William Rivas

Level 5

4,288 points

Posted on Nov 24, 2017 9:51 PM

rjoesq wrote:

I am now on my second MacBook Pro 13" with keyboard issues - the Apple Store replaced the first one when the the "R" and "T" keys stopped working after one month (they only worked if you hit them in one corner, but not the middle or the other three corners. Now, after 3 weeks with the replacement, the "G" and the space bar all of a sudden work only if you hit them in the middle of the key, not on the edge, which is useless when typing.

Has anyone else experienced this and received a satisfactory explanation? Any ideas on how to fix it?

I assume it is a hardware issue, but I guess it could be software. Super frustrating.

Wow! What bad luck. I would call Apple Care and go all the way to the top tier and get a loaner and demand a replacement. That's too much down time.

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64 replies

Churria

Level 1

4 points

Mar 19, 2018 5:02 AM in response to jamesfrompalos heights

Yes... BUT... they should replace with one week designed, without this problem. Because then, we'll have same problem in a short period of time.

Mar 27, 2018 12:10 AM in response to Amdspeed

I walked into an Apple Centre with mine, they sorted me on the spot.

Edg-R

Level 1

25 points

Apr 9, 2018 2:25 PM in response to rjoesq

Same issue here with repeated B key presses and an X key that some days has repeated presses and some days it requires about 5 presses for it to register a single key press.

Apr 22, 2018 10:49 AM in response to agiacoman

The standard solution is a shot of compressed air at the errant key.

If the problem does not respond to that, the keyboard may need to be replaced.

Repeated Keyboard Issues on MacBook Pro 2017