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rjoesq Author

Level 1

35 points

Repeated Keyboard Issues on MacBook Pro 2017

I am now on my second MacBook Pro 13" with keyboard issues - the Apple Store replaced the first one when the the "R" and "T" keys stopped working after one month (they only worked if you hit them in one corner, but not the middle or the other three corners. Now, after 3 weeks with the replacement, the "G" and the space bar all of a sudden work only if you hit them in the middle of the key, not on the edge, which is useless when typing.

Has anyone else experienced this and received a satisfactory explanation? Any ideas on how to fix it?

I assume it is a hardware issue, but I guess it could be software. Super frustrating.

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS Sierra (10.12.2)

Posted on Feb 17, 2017 1:31 PM

Top-ranking reply

William Rivas

Level 5

4,288 points

Posted on Nov 24, 2017 9:51 PM

rjoesq wrote:

I am now on my second MacBook Pro 13" with keyboard issues - the Apple Store replaced the first one when the the "R" and "T" keys stopped working after one month (they only worked if you hit them in one corner, but not the middle or the other three corners. Now, after 3 weeks with the replacement, the "G" and the space bar all of a sudden work only if you hit them in the middle of the key, not on the edge, which is useless when typing.

Has anyone else experienced this and received a satisfactory explanation? Any ideas on how to fix it?

I assume it is a hardware issue, but I guess it could be software. Super frustrating.

Wow! What bad luck. I would call Apple Care and go all the way to the top tier and get a loaner and demand a replacement. That's too much down time.

View in context

64 replies

Mar 22, 2018 9:15 AM in response to mattnicolls

Apple support does NOT monitor these forums looking for trends and outstanding issues.

to send your thought directly to Apple, use the feedback links:

Product Feedback - Apple

S.U.

Level 6

9,601 points

Feb 17, 2017 6:16 PM in response to rjoesq

What a bummer!

Any chance they could provide you with a loaner while yours is being repaired? I have heard that you can sometimes arrange something like this.

Good luck!

emmeow

Level 1

4 points

Oct 18, 2017 1:32 PM in response to Justin Leavens

this is so frustrating. I have to hit my space bar so hard -_-

Nov 15, 2017 2:31 AM in response to rjoesq

Same issue with various keys, even my trackpad works less responsive.

That happens when you're obsessed by designing devices incredibly thin, mr Ives.

Jan 10, 2018 3:58 PM in response to rjoesq

Same issue here. W key and space bar.

Jan 30, 2018 9:15 AM in response to rjoesq

I am having this issue, too. Particularly with the space bar. It requires so much pressure in exactly the right spot to work. This MBP has been such a disappointment.

Feb 9, 2018 6:09 AM in response to Earl Faneuf

If your keyboard is not adequate for normal use, have them replace it. If it becomes inadequate for normal use later, have them replace it again.

That is what your warranty is for.

Feb 19, 2018 6:46 PM in response to rafiki77

Phew!

EXACTLY -- right next to the key that is giving you the most problems!

Feb 21, 2018 7:44 AM in response to rjoesq

Hi, same issue here, all of a sudden space bar only works if you hit in the middle of the key plus the the letter e, comes up twice!

Feb 24, 2018 7:15 AM in response to Grant Bennet-Alder

Hi, FYI - I had my entire top cover replaced in December 2017 for the spacebar, it's Feb 2018 - and now I can't use the number six key. Didn't solve, and booked in for repair again.

Feb 28, 2018 1:06 PM in response to kathrynwrites

Tres amusing that apple didn’t let me write s-u-c-k-s - it’s not even a swearword. They should have heard what I said in store...

Feb 28, 2018 1:43 PM in response to Grant Bennet-Alder

👍-1F3FB;

'Cooler'

Level 1

20 points

Mar 9, 2018 1:16 AM in response to rjoesq

This is craziness. I used external keyboard most of the time. And today i found, that the space key on internal keyboard doesnt work!! And its 15 inch top model $3k+ price!!

J3-Cub

Level 1

13 points

Mar 9, 2018 1:36 PM in response to J3-Cub

Found a video on youtube. Looks like dirt or crumbs is the culprit. The keyboard is very sensitive to dirt. The good news is I think I can easily fix the issue.

Mar 9, 2018 6:25 PM in response to killer bob

...unrelated to the keyboard, as I got it back home with brand new upper deck I discover that the (new) left hand speaker buzzes. It'll have to go back in to Apple again for repair. Oh joy...

Repeated Keyboard Issues on MacBook Pro 2017