I need to see my account. I need to cancel subscriptions. Help. Why is it so hard?

I need to view my account. There are deductions I do not understand and I wish to edit them. On any device. iPhone, iPad or PC. I need to cancel subscriptions for Apps I do not wish to use any more. Please assist me to do bussiness. I have been following your guiding online support for few hours and still cannot accesss my account. There is also no Subscriptions tab in my phone or iPad. Why is it so hard?

iPad, iOS 10.2.1

Posted on Feb 25, 2017 5:12 PM

25 replies

Jun 14, 2017 6:17 PM in response to Barbie1966

Barbie1966 wrote:

Yes!!!! So hard. Why is that???hum

Did you try following the directions? What happened when you did?

Jun 14, 2017 6:41 PM in response to IdrisSeabright

I just want to Cancel my iTunes subscription my daughter added. It's taken out of my account $9.99 amonth?

dallaspe

Level 1

4 points

Jul 21, 2017 8:14 PM in response to JeanetteKurz

I don't have any apple products, so I can't go into iTunes to cancel it! Any help is greatly appreciated.

King_Penguin

Level 10

334,330 points

Aug 2, 2017 5:25 AM in response to imirish63

A link with instructions on how to cancel an iTunes auto-renewing subscription is in the first reply on this thread. Have you read it ?

Aug 18, 2017 12:21 PM in response to King_Penguin

Yes, I have read it. It is recursive and does not help. There is no list of subscriptions. Must use the phone to sort out the problem or ask my credit card company to cancel.

Aug 18, 2017 12:47 PM in response to IdrisSeabright

no_reply@email.apple.com

Aug 18, 2017 1:07 PM in response to King_Penguin

Issue solved. My 12 year old daughter downloaded an app that presumably is free but is not.... Once I followed the right instructions - I managed to delete the subscription. Thanks!

Aug 18, 2017 1:07 PM in response to JeanetteKurz

I need to look at my tunes account.+

Aug 18, 2017 1:09 PM in response to steven k fromwilliamsburg

What kind of a customer unfriendly service is this I have been an apple user since 1986. This is totally unacceptable.

Csound1

Level 9

60,063 points

Aug 18, 2017 2:08 PM in response to steven k fromwilliamsburg

This is totally unacceptable.

So your days of being an Apple user are about to end?

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I need to see my account. I need to cancel subscriptions. Help. Why is it so hard?