I have an iPhone 7 through AT&T but the voicemail transcription feature does not work. I have troubleshooted the issue with both AT&T and Apple (several times!). Both point the finger at the other. Has anyone also had this experience? Any resolution? I'd love to have this feature on my phone!
iPhone 7, iOS 10.2.1, AT&T 27.0.1
Hello,
Follow the steps if you haven't already:
See a transcription
Here's what you need to get a transcription:
View a transcribed voicemail message:
Voicemail transcriptions are done on your device and aren't sent to Apple. If you see "was this transcription useful or not useful" next to a transcription, you can tap to let Apple know, and you can choose if you want to submit that voicemail's audio to Apple.
More info here:
See a voicemail transcription on your iPhone - Apple Support
Okay what exactly do you see? Are they working for some? If you can please provide a screenshot but please blur out any personal data.
If you don't see transcriptions for some of your voicemails
When you plug in your iPhone, old voicemails are transcribed in the background. This might take up to 24 hours.
If voicemail transcriptions don't appear, connect to Wi-Fi and check a new voicemail. To check, you can leave yourself a voicemail. It might take up to 24 hours for the transcription to appear. If it still doesn't appear, you can also try using dictation in another app, then check for the transcription again.
Did you ever resolve the issue? I’m having the exact same thing with my iPhone 8 and no one can figure it out. It should all be working and yet nothing shows up.
I just got my iphone 7 plus about a month ago and it hasnt transribed ANY yet. I tried your suggestion but its still not working!
Hi Gus!
I've tried this several times now with Apple and AT&T support on the line. My settings are correct but I still cannot see the transcriptions. According to AT&T, my account is set up for voicemail transcription and according to Apple my phone is also set up correctly.
I am not sure if there are any other apps to try.
Have you tried restarting your iPhone? Is your iPhone up-to-date?
This may be your problem, taken from Apple's website:
If your iPhone can't provide a confident description of the message, the transcription won't appear.
* Note * Transcription is still in its beta stages so Apple is still working to improve it.
Yes and Yes. AT&T Customer Care and myself have left very clear, concise messages. Nothing ever appears! 😟 I really don't know what else to do. I have another appt. with Apple today. Hopefully a different tech can help.
Nope! I went back to AT&T who directed me back to Apple AGAIN but I honestly haven't had the time to call them back. I'm typically on the phone for more than 30 mins. I will post the outcome of my next call.
Hi There! I had the same problem and found out, through trial and error, that it was because I hadn't set Siri up. I switched from an iPhone 6s Plus to a 7 Plus. I was using it on the 6s Plus, but it didn't work on the 7. Somehow it dawned on me that I'd been too busy to set Siri up (not that it took more than a second!). Fixed the problem INSTANTLY. I would suggest disabling, power cycle, then enabling Siri to see if that helps if you've already got Siri running on your phone. Good Luck!
We've tried all of those suggestions to get the transcriptions to appear. I don't see anything for any voicemail. It has never worked.
I have also used Dragon Dictation perfectly. Is there a better app to try?
Okay I hope Apple Support can help figure out what's causing this and provide a solution.
Did you ever get a resolution to this problem? I have an iPhone 7 Plus with AT&T and I'm not getting the voicemail transcribed like I used to with my iPhone 6S.
Took a few tries but it worked!!!! I did already have Siri set up. A few tries of shutting Siri off and then the phone 3 times got it to work. Thank you so much!!
I'm so glad!:-)
iPhone 7 Voicemail Transcription Feature not working with AT&T
