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rrbjr50 Author

Level 2

243 points

"Unable to activate Touch ID on this iPhone"

This is the message I receive after every restart or hard reboot. Touch ID had been working just fine on my iPhone 6s Plus with 10.2.1, but just stopped. When I go into Touch ID & Passcode, "Add a Fingerprint..." is grayed out, and all toggles for what to use Touch ID are toggled off, and when I try to change them, to on, I get the message "Failed Unable to complete Touch ID setup. Please go back and try again."

From what I can find on these forums and online (Forbes has a couple of good articles on this), I do not appear to be alone with this issue, but I have yet to see any fixes.

iPhone 6s Plus, iOS 10.2.1

Posted on Mar 2, 2017 12:13 PM

Best reply

Kayliamyot

Level 1

4 points

Posted on Jul 27, 2017 7:55 PM

Hi, I have an iPhone 7 and I have the same problem. Since my home button isn’t actually controlled with “mechanism” it just simply doesn’t work anymore. The phone keeps sending me a notification about how it cannot enable Touch ID. I do not have Apple Care for my phone so if I bring it to the Apple Store will I have to pay?

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