"Unable to activate Touch ID on this iPhone"

If you are unable to activate Touch ID your phone has a hardware problem. There is no solution other than to have Apple repair it. The most common cause of this error is having the screen or HOME button replaced by an unqualified technician. In this case there is nothing you can do; Apple won't touch it if it has been repaired outside of Apple's repair service.

If the screen has never been replaced then it's just a random failure; make an appointment with an Apple store or Apple Authorized Service Provider (AASP): Genius Bar Reservation and Apple Support Options - Apple

If you are unable to activate Touch ID your phone almost certainly has a hardware problem. There is no solution other than to have Apple repair it. The most common cause of this error is having the screen or HOME button replaced by an unqualified technician. In this case there is nothing you can do; Apple won't touch it if it has been repaired outside of Apple's repair service.

If the screen has never been replaced then it's just a random failure; make an appointment with an Apple store or Apple Authorized Service Provider (AASP): Genius Bar Reservation and Apple Support Options - Apple

There is a slim chance the problem is not hardware. The easy way to find out is to restore the iPhone using iTunes and set it up as New, without restoring your backup (you can restore the backup later after completing this diagnostic step).

See: Restore your iOS device to factory settings - Apple Support

and: Restore your iOS device from a backup - Apple Support

If you cannot activate Touch ID on a phone reset to factory specifications then it is definitely a hardware problem.

Ok....after much frustration I got my Touch ID to work. But I'm sure it isn't a permanent fix. I've tried all other suggestions.

1st I turned my passcode off.

I turned my phone off for about 5-10 min

I turned it back on , Went to Settings, selected the Touch ID &Passcode button. I then selected one of the slide buttons under "USE TOUCH ID FOR"

I was then told I needed a passcode first. Put in a passcode and it asked if I want to keep my fingerprints. I hope this works for everyone.

Hi

Go to Support.apple.com They will test your touch I'd over your wifi

They will send you a post paid box to return iPhone for repair Mine took 4 days

Use simcard in other phone if you have one.

Cheers

Brian 🇬-1F1E7;

Unless Apple changed the display, it would not work afterwards. Only Apple has the ability to repair displays and home buttons and retain fingerprint function. If Apple did your repair work, then take it back to them as both the work and parts are warranties for a minimum of 90 days.

If a third party shop did the repairs, then you are stuck with dealing with them as Apple typically will no longer work on a device once non-Apple certified technicians have opened it and made changes.

Thanks for your reply.

I took it to Apple assistance and they solved my problem instantly. They will replace it with a new one, because there is a problem with the Touch ID sensor and it cannot be fixed here in my country.

Thanks.

If you have never had anyone other than Apple repair the phone make a Genius Bar appointment. If someone other than Apple has repaired it they broke touch ID through their carelessness. They can't fix it, but maybe you can convince them to buy you a new phone.

If you have never had anyone other than Apple repair the phone make a Genius Bar appointment. If someone other than Apple has repaired it they broke touch ID through their carelessness. They can't fix it, but maybe you can convince them to buy you a new phone.

So this can be cause for many reasons especially with the iPhone 6/6+ and 6s/6s+.

-reason one could be that it was damaged if you had your phone repaired by a third party repair service and is not authorized by Apple which also voids any warranties you may have on the phone. the only way to fix it would be to go to an apple store where the trained genius bar technicians can repair or replace the broken part.

-Reason two could be water damage since the older iPhones are not water resistant such as the iPhone 7 and up. Again the only solution would be to take it to an Apple store.

Make an appointment at the Genius Bar at your local Apple Store. Or, contact Apple Support using the Contact Support link at the top right of every page of these forums.

RikkiP48 wrote:

If you have a solution that you could provide that would be most appreciated.

Make an appointment at the Genius Bar at your local Apple Store. Or, contact Apple Support using the Contact Support link at the top right of every page of these forums.

Let me save you some time; no 3rd party can fix Touch ID or a home button as it requires special equipment not available outside of Apple. So skip that step, throw the phone away, and get a phone that best meets your needs.

Hi Im using iphone 5s , i also experienced the same issue for touch id , and i found a solution by restarting your iphone using Assistivetouch shortcut. after restarting your phone try to add a new passcode and fingerprint.

sadiafromlorenskog wrote:

I have same problem. Touch ID all options are disable. When i try to on then error come and try again option comes.

Home button is not working. I just buy mobile 3 days before.

If you bought it new, it's defective. Take it back. If you bought it used, you bought a defective used phone. Get a refund.