"Unable to activate Touch ID on this iPhone"

Hi

Make an appointment at Apple store For repair

Or contact Support.apple.com for posting details use SIMCARD in other phone if you have one Mine took 4 days.

Cheers

Brian 🇬-1F1E7;

Please read the post in this thread directly above yours.

Hi, regards on your fingerprint scanner issue. i think you can visit apple store or service center to check hardware issue of your phone.

Try going into restrictions and see if it is of on that.

As you would know if you bothered to read the thread you posted to, touch ID failure is a hardware problem. You can't fix it in software.

karelfromroseburg wrote:

Tried Apple Support chat. Told me to try new finger, but this is also grayed out.

They do not know how to fix it, or just don’t care.

They can't fix hardware over chat. I suspect they told you to make an appointment at the Genius Bar at your local Apple Store. But, if they didn't, do that.

It's so frustrating. My phone has been doing the same thing for weeks and still no solution

Unable to activate Touch ID on this phone.

I have don't everything humanly doable but no joy.

Somebody pls help before I crack the phone

same issue.

This is the worst support from the leading manufacturer/brand. If I assume, that there is hardware issue with the touch id of my phone, but it is hard to believe that it happened for hundreds of users as well and that definitely means, touch ID hardware is of poor quality. In any case, this raises questions on Apple Brand, which is the favorite brand of users.

Another weird thing is, if touch id scanner is not working, they need to change the complete display which costs approx 50 % of the New Iphone (current value). Iphone 6 prices are depreciated to half in these 2 years, but the cost of the hardware part is still same for the users...

This problem just started today for me. Exactly as described here. Got my screen replaced a few weeks ago and Touch ID has been working fine until just today. Does anyone know why it might suddenly have gone? People here said it might be a software issue, but I can't remember downloading any new software yesterday. Super annoying.

daegue wrote:

Hi, I am experiencing exactly the same problem and haven't found a solution yet. it was after i updated the IOS 😟 suddenly my touch ID was not working 😢 😢 i hope Apple can help fix this.

So you've made an appointment at the Genius Bar at your local Apple Store? Or contacted Apple using the Contact Support link in the upper right of every page of these forums?

My problem with my IPad was solved. Apple simply replaced it with a new one.

I also had the problem with my iPhone battery. Afterbone of the last updates it wouldn’t last one morning. So I had it replaced and paid 89 euros and it’s working perfectly. Mine is iPhone 6. The thing is that, 10 days later Apple announced that it eould reduce the price to 29euros, so I contacted them and I was told they would reimburse the difference, which they did. I was upset with all Apple’s issues, but I can’t complain because qll my problems were solved quickly and satisfactorily.

There are about 700 million iPhones that have Touch ID. I don't know where you get "thousands" from - I see a few hundred. But I'll give you 10,000 if it makes you happy. And yes, it's entirely possible that 0.001% of them have the same hardware failure. Especially when that failure is frequently caused by a repair by an unqualified person.

That doesn't matter; Touch ID failure is always a hardware issue.

I believe my screen was replaced along with the home button therefore I cannot set the Touch ID. I can live without the Touch ID and just use passcode.

However, is there a way to stop the warning message everytime I switch the phone on saying Touch ID not set/ unable to set ?

Make an appointment at the Genius Bar at your local Apple Store. Or, contact Apple Support using the Contact Support link at the top right of every page of these forums.