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"Unable to activate Touch ID on this iPhone"

This is the message I receive after every restart or hard reboot. Touch ID had been working just fine on my iPhone 6s Plus with 10.2.1, but just stopped. When I go into Touch ID & Passcode, "Add a Fingerprint..." is grayed out, and all toggles for what to use Touch ID are toggled off, and when I try to change them, to on, I get the message "Failed Unable to complete Touch ID setup. Please go back and try again."


From what I can find on these forums and online (Forbes has a couple of good articles on this), I do not appear to be alone with this issue, but I have yet to see any fixes.

iPhone 6s Plus, iOS 10.2.1

Posted on Mar 2, 2017 12:13 PM

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Posted on Jul 27, 2017 7:55 PM

Hi, I have an iPhone 7 and I have the same problem. Since my home button isn’t actually controlled with “mechanism” it just simply doesn’t work anymore. The phone keeps sending me a notification about how it cannot enable Touch ID. I do not have Apple Care for my phone so if I bring it to the Apple Store will I have to pay?

112 replies

Jan 27, 2018 4:04 PM in response to Classic

My problem with my IPad was solved. Apple simply replaced it with a new one.

I also had the problem with my iPhone battery. Afterbone of the last updates it wouldn’t last one morning. So I had it replaced and paid 89 euros and it’s working perfectly. Mine is iPhone 6. The thing is that, 10 days later Apple announced that it eould reduce the price to 29euros, so I contacted them and I was told they would reimburse the difference, which they did. I was upset with all Apple’s issues, but I can’t complain because qll my problems were solved quickly and satisfactorily.

Feb 4, 2018 8:41 AM in response to Zerotwostudio

I have owned about 25 Apple products including SE in 1885. 10 computer and numerous iPads and phones.


ijust sent in an iPad where the lightning cord wouldn’t go In. 3 months old. Apple used a miscropic camera on the port and refused to open iPad saying I had scratched It. Couldn’t see with naked eye. I begged them to at least open it and look. Refused. Wanted 450 for refurbished unit. They sent it back. I took it to local repairman. He fixed it and said it was impossible for user error to have caused problem. There is no recourse. I still have that iPad, a 12” Pro, iPhone X, 6s pluse 5 iMacs, and a couple desktop units.


I cant activate Touch ID, but know Apple won’t help.


Nice loyal company, Apple

Feb 9, 2018 1:19 PM in response to rrbjr50

I never used Touch ID, but still doesn't work, which, according to Apple makes the phone hot and drains batteries fast. Apple made me travel 60 miles on Saturday to see their "genius" just to make me wait for ever ,and telling me that they would email me instructions how to wipe out my phone and start again. Either try this or pay £160 for new face (no guarantee if would work either). I would have to be crazy to add £160 to the already ridiculously expensive poor quality phone. They ruined my weekend. Their other ideas were to switch everything off (alerts, apps), which is most preposterous, sine the only purpose of such phone (if it worked) would be to have some extras. I will certainly no longer spend a penny on their products. People shod stop buying their products and teach them some respect for people who spent thousands of pounds for their gimmicks.

Feb 9, 2018 1:52 PM in response to Philly_Phan

It will not be mine anymore. I've had several phones, hoping the next one would be better and would last for a while, had iPad which became slow and useless very fast (with nothing on it & really minimal use), air book (not rally possible to do any serious work on it), and the apple watch, which is almost as useful as my Fitbit, but for only ~ £90.

Feb 9, 2018 1:57 PM in response to IdrisSeabright

IdrisSeabright wrote:


Classic wrote:


Apple made me travel 60 miles on Saturday to see their "genius" just to make me wait for ever ,and telling me that they would email me instructions how to wipe out my phone and start again.

Apple "made" you? How, exactly, did they force you to make the trip? Did they threaten you with the vast power of the Mother Ship?

Even that doesn't "make" or "force" someone do something. A human being can not be forced to do anything against his/her will. The only thing that can be done is to advise him/her of consequences.

Feb 9, 2018 2:00 PM in response to Philly_Phan

Philly_Phan wrote:


IdrisSeabright wrote:


Classic wrote:


Apple made me travel 60 miles on Saturday to see their "genius" just to make me wait for ever ,and telling me that they would email me instructions how to wipe out my phone and start again.

Apple "made" you? How, exactly, did they force you to make the trip? Did they threaten you with the vast power of the Mother Ship?

Even that doesn't "make" or "force" someone do something. A human being can not be forced to do anything against his/her will. The only thing that can be done is to advise him/her of consequences.

Keep in mind the number of people who've posted in these forums who claim that people who disagree with them are bullying them (or harrassing and threatening them).

Feb 9, 2018 2:03 PM in response to IdrisSeabright

IdrisSeabright wrote:


Philly_Phan wrote:


IdrisSeabright wrote:


Classic wrote:


Apple made me travel 60 miles on Saturday to see their "genius" just to make me wait for ever ,and telling me that they would email me instructions how to wipe out my phone and start again.

Apple "made" you? How, exactly, did they force you to make the trip? Did they threaten you with the vast power of the Mother Ship?

Even that doesn't "make" or "force" someone do something. A human being can not be forced to do anything against his/her will. The only thing that can be done is to advise him/her of consequences.

Keep in mind the number of people who've posted in these forums who claim that people who disagree with them are bullying them (or harrassing and threatening them).

Yes and I'm an Apple shill!

"Unable to activate Touch ID on this iPhone"

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