"Unable to activate Touch ID on this iPhone"

iTunes & Apps Store and Apple Pay have been turned off since I noticed the problem 2 weeks ago. I have shut down my iPhone 6, turned it back on, and immediately get an error message saying unable to activate Touch ID, even before I can tap on settings. When in Touch ID & Passcode, the option to Add Fingerprints is grayed our. Anyone have tips for my situation? Noticed the problem after updating to the most recent iOS version.

Same here, ID just quit. No good reason - no new apps or changes to the phone. Worked for 2+ yea s fine.

Tried Apple Support chat. Told me to try new finger, but this is also grayed out.

They do not know how to fix it, or just don’t care.

Apple needs to try harder, and fix this in the iOS upgrade. It would benefit them also, since payments and new app downloads were easy and fast.

Lost some confidence in them. Maybe they are telling us to shell out $1,000 on new phone, since no support for phones over 2 years they of will be forthcoming.

Hi I was wondering if you ever got your Touch ID resolved, as mine did the same last year, but it has happened again now, and after several reboots, and clearing the phone, still not working!

If you have a solution that you could provide that would be most appreciated.

Tegards

I have the same problem now. I bought my iPad 2 weeks ago, the touch ID was working - I turned it off because I was going to be on a long flight and when I turn it off, the touch ID wasn't working. I didn't do anything, just turned it off and turned it on again. On the flight, it came in my backpack together with my laptop. Nothing happened.

How have you guys solved this problem? thanks

same issue. The phone is just over two years old and the service provider (o2) are saying that the legal advice given on the Apple website about repairs being free under EU Consumer Rights is not true. According to them I have to pay for a repair. I contacted Citizen's Advice and they confirm that Apple are correct and O2 should do the repair/replacement for free. It appears, however, that I have to get a full diagnostics done on the phone to send to o2 to prove that it is a hardware/software issue. My nearest Apple store is Bluewater and it is shut currently. So I have to either pay for the diagnostics with a local reseller or go up to London simply to get the confirmation letter to send to o2 and seek to persuade them to comply with UK Consumer law. I wish Apple had easier ways to solve issues like this.

Well, as a matter of fact, I am going to try a 3rd party, since Apple was utterly useless. Or, I will dump the phone and never get any Apple devise again. I've had my 6sPlus phone just over two years, but with minimal use (twice a day checking texts and sometimes emails,making an occasional call less than once a week). I nerve set up touch ID, but the error message keeps reoccurring, home button is getting hot and batteries don't last through the night (without use), so I can't even use it as a clock alarm, unless plugged the whole night. Apple is all to happy to try various solutions, one of them replacing the face £160, with no guarantee that this would fix the problem. Under no circumstances I would spend £160 in addition to the obscene price of the phone which should last for years (just as my other phones for fraction of the price). I am sick and tired with all the new models coming one after another, simply because the previous versions were not made as good as they should be in the 1st place. The phone is just one of the examples, but the the same applies to i Pads (mine has not been usable for ages). I wouldn't say that the Air book I got some time ago is worth the money either. I feel stupid for spending thousands of pounds (including presents for the family), but my journey with Apple ends here.

Classic wrote:

Well, as a matter of fact, I am going to try a 3rd party, since Apple was utterly useless. Or, I will dump the phone and never get any Apple devise again.

Ok. Whatever work for you.

I have owned about 25 Apple products including SE in 1885. 10 computer and numerous iPads and phones.

ijust sent in an iPad where the lightning cord wouldn’t go In. 3 months old. Apple used a miscropic camera on the port and refused to open iPad saying I had scratched It. Couldn’t see with naked eye. I begged them to at least open it and look. Refused. Wanted 450 for refurbished unit. They sent it back. I took it to local repairman. He fixed it and said it was impossible for user error to have caused problem. There is no recourse. I still have that iPad, a 12” Pro, iPhone X, 6s pluse 5 iMacs, and a couple desktop units.

I cant activate Touch ID, but know Apple won’t help.

Nice loyal company, Apple

William Davis1 wrote:

I have owned about 25 Apple products including SE in 1885. 10 computer and numerous iPads and phones.

Do you have a technical support issue that we, your fellow users, can help you resolve?

Apple is not reading here. If you'd like to let them know how you feel, use this page:

Product Feedback - Apple

Same issue for several months. Service do not know solution.

Apple updates and support are disgrace in this case. Such money apple is sitting on but can not solve this issue? Or is this intentionally?

This is not support users need. Next phone I guess will not be apple...

I never used Touch ID, but still doesn't work, which, according to Apple makes the phone hot and drains batteries fast. Apple made me travel 60 miles on Saturday to see their "genius" just to make me wait for ever ,and telling me that they would email me instructions how to wipe out my phone and start again. Either try this or pay £160 for new face (no guarantee if would work either). I would have to be crazy to add £160 to the already ridiculously expensive poor quality phone. They ruined my weekend. Their other ideas were to switch everything off (alerts, apps), which is most preposterous, sine the only purpose of such phone (if it worked) would be to have some extras. I will certainly no longer spend a penny on their products. People shod stop buying their products and teach them some respect for people who spent thousands of pounds for their gimmicks.

Classic wrote:

Apple made me travel 60 miles on Saturday to see their "genius" just to make me wait for ever ,and telling me that they would email me instructions how to wipe out my phone and start again.

Apple "made" you? How, exactly, did they force you to make the trip? Did they threaten you with the vast power of the Mother Ship?

It will not be mine anymore. I've had several phones, hoping the next one would be better and would last for a while, had iPad which became slow and useless very fast (with nothing on it & really minimal use), air book (not rally possible to do any serious work on it), and the apple watch, which is almost as useful as my Fitbit, but for only ~ £90.

IdrisSeabright wrote:

Classic wrote:

Apple made me travel 60 miles on Saturday to see their "genius" just to make me wait for ever ,and telling me that they would email me instructions how to wipe out my phone and start again.

Apple "made" you? How, exactly, did they force you to make the trip? Did they threaten you with the vast power of the Mother Ship?

Even that doesn't "make" or "force" someone do something. A human being can not be forced to do anything against his/her will. The only thing that can be done is to advise him/her of consequences.

Philly_Phan wrote:

IdrisSeabright wrote:

Classic wrote:

Apple made me travel 60 miles on Saturday to see their "genius" just to make me wait for ever ,and telling me that they would email me instructions how to wipe out my phone and start again.

Apple "made" you? How, exactly, did they force you to make the trip? Did they threaten you with the vast power of the Mother Ship?

Even that doesn't "make" or "force" someone do something. A human being can not be forced to do anything against his/her will. The only thing that can be done is to advise him/her of consequences.

Keep in mind the number of people who've posted in these forums who claim that people who disagree with them are bullying them (or harrassing and threatening them).