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Level 2

242 points

"Unable to activate Touch ID on this iPhone"

This is the message I receive after every restart or hard reboot. Touch ID had been working just fine on my iPhone 6s Plus with 10.2.1, but just stopped. When I go into Touch ID & Passcode, "Add a Fingerprint..." is grayed out, and all toggles for what to use Touch ID are toggled off, and when I try to change them, to on, I get the message "Failed Unable to complete Touch ID setup. Please go back and try again."

From what I can find on these forums and online (Forbes has a couple of good articles on this), I do not appear to be alone with this issue, but I have yet to see any fixes.

iPhone 6s Plus, iOS 10.2.1

Posted on Mar 2, 2017 12:13 PM

Best reply

Kayliamyot

Level 1

4 points

Posted on Jul 27, 2017 7:55 PM

Hi, I have an iPhone 7 and I have the same problem. Since my home button isn’t actually controlled with “mechanism” it just simply doesn’t work anymore. The phone keeps sending me a notification about how it cannot enable Touch ID. I do not have Apple Care for my phone so if I bring it to the Apple Store will I have to pay?

View in context

112 replies

Jun 26, 2018 10:23 PM in response to pilleti

pilleti wrote:

Touch ID setup how to

After you have read the entire thread, if it doesn't answer your question post back and provide additional details.

Jun 28, 2018 3:45 PM in response to rrbjr50

I have same problem. Touch ID all options are disable. When i try to on then error come and try again option comes.

Home button is not working. I just buy mobile 3 days before.

Jul 17, 2018 2:29 AM in response to babsodubanjo

My phone 5s 16GB still the same not work Touch ID and unable to activate on Touch ID setup..I done things reboot all settings but still the same not work..please help me

Jul 19, 2018 11:23 PM in response to Conversequeen

Even if I reboot the phone, still the same pr

Jul 20, 2018 5:24 AM in response to moreenfromentebbe

As you would know if you bothered to read the thread you posted to, touch ID failure is a hardware problem. You can't fix it in software.

Jul 21, 2018 8:45 PM in response to rrbjr50

Funny they keep saying it’s hardware when it seems thousands are having the same problem at the same time seems like they found a way to get people to buy a new phone hmmm seems fishy

Aug 13, 2018 2:05 AM in response to DaniLynn8898

My Touch ID not working and show the problem failure of Touch ID not wark

"Unable to activate Touch ID on this iPhone"