iPhone messages not showing contact names

Yesterday imessage on my iphone was showing the contact name when someone texted me. Now it is showing only the phone number. I have not knowingly changed any settings. What do I need to do to change it back to showing the names?

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iPhone 5, iOS 10.2.1

Posted on Mar 2, 2017 2:05 PM

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Question marked as Top-ranking reply

Posted on Sep 20, 2017 4:10 AM

None of the above worked but I just got it fixed. (The numbers instead of names happened to me because I signed out and into icloud trying to fix something)


So I went to Settings > Contacts > Short Name and then turned the Short Name in this menu off, and looked at my messages and it was fixed, and then turned short name on again. (I also first played about with orders for the Sort Order and Display Order in Contacts before going to short name, not sure if this had an influence)

119 replies

Jun 12, 2018 9:30 AM in response to dmarie05

I have been having this issue as well. I have restarted messages. Even tried updating the contact itself and no luck its very frustrating especially if you do not remember the numbers lol. So i have the contacts saved in my phone and it will then start a new thread with just the number itself. I have talked to apple and they are stumped as well. So if someone has some simple fixes pleeeeease let me know. I am so close to making a new apple account which i do not want to do.

Aug 11, 2018 10:17 AM in response to ApolloKpan

Very similar - what doesnt make sense is that on my iPhone, I see names/faces. On my MBP, I see phone numbers. I see similarly confusing randomness on my iPad. It leads me to the conclusion that the cloud is NOT the cloud... ALSO, I just noticed that when trying to add the number to an existing contact, the number is already there, but the issue is:

  • A person in my contacts has msged me
  • Their number is showing up as: 1234567890
  • Their number in my contact is: +1 (123) 456-7890

iMessage cannot see that this is the same number, so I get bewildering messages from people that are in my contacts and all I see is a phone number... I am constantly diddling with contacts when I switch devices because my iPhone X might say Anne Marie, but my laptop says 1234567890 (sometimes with the person's picture!), then neither of my iPads has any idea who it is..

I have had lots of Apple devices (starting with the iPhone 3s and iPad 1 back in 2009), and perhaps over time the whole thing has become a hot, steaming mess, but it's just annoying enough to frustrate me, and not painful enough to take a day (or a week) to blow everything away and start over...

Mar 12, 2018 7:52 PM in response to Topguy

My issue was caused by having my corporate email account deleted from my iPhone. Since all my contacts were sync'd to my corporate account, I lost contact names after deleting this account. I managed to recover them from an older iPhone in which the corporate account had not been deleted. I used an App to make a copy of the contacts then brought them over to my new iPhone. No longer sync'd to the corporate account and names show up in messenger instead of phone numbers.

Jun 14, 2018 4:40 PM in response to dmarie05

I experienced this problem with my iPad. When I went to look at the contents of the Contacts app, I noticed that there were no contacts so it occured to me that I might have disabled the cloud syncing for contacts i.e. the iPad was not accessing the contacts from my iPhone. To fix:


Go to <Settings>, tap on your apple ID at the very very top left of the page, tap on <iCloud>, make sure the button beside <Contacts> is on (green).


This fixed things for me 🙂

Aug 11, 2018 11:48 AM in response to Carric

Do all your devices have the current software. My iPhone is my main device and keep it backed up and my iPod and iPad update to the same info on iphone. The iCloud shows info from phone. It is good to keep icloud backed up

incase you need to do a sudden reset of phone and lose all your information. Have you tried deleting contact and reinputting contact then backing up. Is your information correct in imessage settings. In settings; your name; iCloud

now has a message button; have you turned it green? That was added in last update and not everyone knows it is there. Have you updated your devices to the current iOS version.

Aug 21, 2018 10:39 AM in response to dmarie05

Okay, I had this exact issue and tried many of the recommendations with no luck. For me the real issue was the account where I stored the original contact information. I use a Excahnge account rather than iCloud so my solution came by first going to Settings -> Accounts & Passwords and confirming the account was connected then over to Settings -> Contacts -> Default Account and selected the Exchange account as my default. Good luck!!

Sep 10, 2018 12:51 PM in response to dmarie05

I had the same issue. I am NOT syncing contacts to icloud but rather to GOOGLE contacts and I have gmail app installed also. I found that my gmail app was greyed out but once i opened it, the contacts reappeared in chats and call log. I suppose turning on and off the contacts in google account might also fix things--

Settings / Accounts & Passwords / Gmail / contacts

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iPhone messages not showing contact names

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