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iPhone messages not showing contact names

Yesterday imessage on my iphone was showing the contact name when someone texted me. Now it is showing only the phone number. I have not knowingly changed any settings. What do I need to do to change it back to showing the names?

[Re-Titled by Host]

iPhone 5, iOS 10.2.1

Posted on Mar 2, 2017 2:05 PM

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Posted on Mar 2, 2017 2:28 PM

Thanks for your help. I followed your directions and 3 of my messages have names with them but most don't. I just had my son test text me and his message shows up as a number instead of his name. Scrolling through my messages I have one from yesterday that showed the name yesterday and today it shows a number.

119 replies

May 8, 2018 11:53 AM in response to Stanners10

For my iphone 7 with some fairly heavy corporate device management, I had to use a variation of Stanners10 "Short Name" fix to get it to work. Go to: Setting > Contacts > Short Name. Then, select a different name format preference. Mine default was "first name & last initial" so I selected "first name only." That fixed the issue. I didn't have to toggle the Short Name off, just changing the name format worked for me. I was then able to revert back to my initial name format preference.

Jun 12, 2018 9:30 AM in response to dmarie05

I have been having this issue as well. I have restarted messages. Even tried updating the contact itself and no luck its very frustrating especially if you do not remember the numbers lol. So i have the contacts saved in my phone and it will then start a new thread with just the number itself. I have talked to apple and they are stumped as well. So if someone has some simple fixes pleeeeease let me know. I am so close to making a new apple account which i do not want to do.

Jun 14, 2018 4:40 PM in response to dmarie05

I experienced this problem with my iPad. When I went to look at the contents of the Contacts app, I noticed that there were no contacts so it occured to me that I might have disabled the cloud syncing for contacts i.e. the iPad was not accessing the contacts from my iPhone. To fix:


Go to <Settings>, tap on your apple ID at the very very top left of the page, tap on <iCloud>, make sure the button beside <Contacts> is on (green).


This fixed things for me 🙂

Jul 22, 2018 10:17 AM in response to Stanners10

Yes that actually fixed my issue thanks. Started after needing to log out of iCloud on my phone. Once I re logged the issue appeared.


Changing Short-name from Settings>Contacts>Short Name change to any setting get back in messages and you should see the change from numbers to contact name. After change the setting back to what it was or need.

Aug 11, 2018 11:48 AM in response to Carric

Do all your devices have the current software. My iPhone is my main device and keep it backed up and my iPod and iPad update to the same info on iphone. The iCloud shows info from phone. It is good to keep icloud backed up

incase you need to do a sudden reset of phone and lose all your information. Have you tried deleting contact and reinputting contact then backing up. Is your information correct in imessage settings. In settings; your name; iCloud

now has a message button; have you turned it green? That was added in last update and not everyone knows it is there. Have you updated your devices to the current iOS version.

Aug 21, 2018 10:39 AM in response to dmarie05

Okay, I had this exact issue and tried many of the recommendations with no luck. For me the real issue was the account where I stored the original contact information. I use a Excahnge account rather than iCloud so my solution came by first going to Settings -> Accounts & Passwords and confirming the account was connected then over to Settings -> Contacts -> Default Account and selected the Exchange account as my default. Good luck!!

Sep 10, 2018 12:51 PM in response to dmarie05

I had the same issue. I am NOT syncing contacts to icloud but rather to GOOGLE contacts and I have gmail app installed also. I found that my gmail app was greyed out but once i opened it, the contacts reappeared in chats and call log. I suppose turning on and off the contacts in google account might also fix things--

Settings / Accounts & Passwords / Gmail / contacts

Sep 15, 2018 1:41 PM in response to dmarie05

This worked for me. Sign out of Icloud (Settings... “Apple Id, iCloud“). At the bottom on the right hand pane “sign out”. Delete all info? Yes.(it will all come back when you sign in)


After you are signed out of iCloud, push your home button (the big round one) and your power button at the same time. Hold both until Apple icon comes on the screen. Release buttons.


Ipad will restart shortky after. Now sign back into iCloud by reversing the sign out process.


This worked for me. It also solves some other iMessage problems.


For some reason my iPad sometimes decides to sign out of iCloud. This procedure fixes those problems for a while. It appears that iMessage on an iPad uses iCloud.

Oct 13, 2018 4:50 PM in response to dmarie05

I've had this issue for years? I never figured it out until now... not that I understand exactly what happened.


1. Tried all the toggling on and off of things.

2. synced icloud of contacts, imessage, and phone's icloud

3. deleted all contacts from "on my mac" to use only icloud

4. changed 1 contacts number ... I deleted the +1 from the phone number. THEN, MAGIC!!! names appeared FINALLY!

iPhone messages not showing contact names

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