iPhone messages not showing contact names

Yesterday imessage on my iphone was showing the contact name when someone texted me. Now it is showing only the phone number. I have not knowingly changed any settings. What do I need to do to change it back to showing the names?

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iPhone 5, iOS 10.2.1

Posted on Mar 2, 2017 2:05 PM

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Posted on Sep 20, 2017 4:10 AM

None of the above worked but I just got it fixed. (The numbers instead of names happened to me because I signed out and into icloud trying to fix something)


So I went to Settings > Contacts > Short Name and then turned the Short Name in this menu off, and looked at my messages and it was fixed, and then turned short name on again. (I also first played about with orders for the Sort Order and Display Order in Contacts before going to short name, not sure if this had an influence)

119 replies

Sep 15, 2018 1:41 PM in response to dmarie05

This worked for me. Sign out of Icloud (Settings... “Apple Id, iCloud“). At the bottom on the right hand pane “sign out”. Delete all info? Yes.(it will all come back when you sign in)


After you are signed out of iCloud, push your home button (the big round one) and your power button at the same time. Hold both until Apple icon comes on the screen. Release buttons.


Ipad will restart shortky after. Now sign back into iCloud by reversing the sign out process.


This worked for me. It also solves some other iMessage problems.


For some reason my iPad sometimes decides to sign out of iCloud. This procedure fixes those problems for a while. It appears that iMessage on an iPad uses iCloud.

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iPhone messages not showing contact names

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