iPhone messages not showing contact names

Yesterday imessage on my iphone was showing the contact name when someone texted me. Now it is showing only the phone number. I have not knowingly changed any settings. What do I need to do to change it back to showing the names?

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iPhone 5, iOS 10.2.1

Posted on Mar 2, 2017 2:05 PM

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Posted on Sep 20, 2017 4:10 AM

None of the above worked but I just got it fixed. (The numbers instead of names happened to me because I signed out and into icloud trying to fix something)


So I went to Settings > Contacts > Short Name and then turned the Short Name in this menu off, and looked at my messages and it was fixed, and then turned short name on again. (I also first played about with orders for the Sort Order and Display Order in Contacts before going to short name, not sure if this had an influence)

119 replies

Oct 13, 2018 4:50 PM in response to dmarie05

I've had this issue for years? I never figured it out until now... not that I understand exactly what happened.


1. Tried all the toggling on and off of things.

2. synced icloud of contacts, imessage, and phone's icloud

3. deleted all contacts from "on my mac" to use only icloud

4. changed 1 contacts number ... I deleted the +1 from the phone number. THEN, MAGIC!!! names appeared FINALLY!

Jun 12, 2018 9:30 AM in response to dmarie05

I have been having this issue as well. I have restarted messages. Even tried updating the contact itself and no luck its very frustrating especially if you do not remember the numbers lol. So i have the contacts saved in my phone and it will then start a new thread with just the number itself. I have talked to apple and they are stumped as well. So if someone has some simple fixes pleeeeease let me know. I am so close to making a new apple account which i do not want to do.

Aug 11, 2018 10:17 AM in response to ApolloKpan

Very similar - what doesnt make sense is that on my iPhone, I see names/faces. On my MBP, I see phone numbers. I see similarly confusing randomness on my iPad. It leads me to the conclusion that the cloud is NOT the cloud... ALSO, I just noticed that when trying to add the number to an existing contact, the number is already there, but the issue is:

  • A person in my contacts has msged me
  • Their number is showing up as: 1234567890
  • Their number in my contact is: +1 (123) 456-7890

iMessage cannot see that this is the same number, so I get bewildering messages from people that are in my contacts and all I see is a phone number... I am constantly diddling with contacts when I switch devices because my iPhone X might say Anne Marie, but my laptop says 1234567890 (sometimes with the person's picture!), then neither of my iPads has any idea who it is..

I have had lots of Apple devices (starting with the iPhone 3s and iPad 1 back in 2009), and perhaps over time the whole thing has become a hot, steaming mess, but it's just annoying enough to frustrate me, and not painful enough to take a day (or a week) to blow everything away and start over...

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iPhone messages not showing contact names

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