Itunes remote app not working fully

I've been using itunes on a PC and the Remote app on my iphone for a couple years. It's been working great, but a week or two ago a strange problem appeared. I can see my itunes library on my iphone and ipad, and can navigate, skip to next track, go back, etc., but I can no longer click on a song and have it start playing. I now have to click it, say "play next", then click the fast-forward button to get it to play. Once the track is finished, itunes goes back to the next song in the original order, prior to me adding the new track, rather than continuing to the track after the one I added.

What's going on? I see there was an update a week or two ago; did something change? The update notes don't mention anything like what I'm experiencing. I've done a reboot of all devices, but it's still happening.

This is getting frustrating. My music server is nowhere near where I listen to music, and I find myself needing to go to the PC to do what I used to be able to do from the phone.

Help!

iPhone 6s, iOS 10.2.1, itunes is on my PC.

Posted on Mar 4, 2017 2:08 PM

21 replies

SunDummy Author

Level 1

14 points

Jun 7, 2017 3:19 PM in response to SunDummy

Ok folks, I've found a workaround. Go to the "now playing" link on the app; clear the list. You can now go back and select a different track from your library.

It's not working like it used to, but this saves a bit of frustration while we wait for Apple to get it fixed.

dee221

Level 1

9 points

Jul 31, 2017 3:01 AM in response to SunDummy

I still have this issue. Hoped that it would have been solved with the recent 10.3.3. iOS update, but still cannot tick a song and get it to play immediately.

Tried tweaking or updating all possible network settings, reset home sharing, etc etc, but no luck.

The only thing that works is the workaround as described here, but that is not what I want. It has worked for years and all of sudden it no longer works i.e. this is likely a bug, so I don't understand that this is not being fixed.

@Apple: please look into this!

v0llrath

Level 1

8 points

Aug 8, 2017 3:49 PM in response to SunDummy

Thanks anyway, but I cleared all my "up next" songs, and when I tap on a new song I want to hear, it just highlights and doesn't play until I hit the '>>' (i.e. "next") button on my phone app. Even if the current song is paused, the next one won't play at all until I hit next.

SunDummy Author

Level 1

14 points

Mar 6, 2017 5:26 PM in response to SunDummy

Update: Based on reviews in the app store, it appears this is a common problem since the 2/17/17 update. C'mon, Apple; get this fixed!!!

Mar 30, 2017 8:19 PM in response to SunDummy

I have this exact problem too! Let's hope for a solution soon.

Apr 8, 2017 11:02 AM in response to ajfisher1970

same exact problem here. I also tried the delete and reregister and it still won't kick to play. Sad!

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Itunes remote app not working fully