Apple Pencil not connecting or not charging

So, I went to the Apple Store recently to see about getting my Pencil (see above) replaced or repaired, and while waiting, just for kicks, I plug it into one of the iPads they have on display. And the iPad asks to pair with my (previously dead) Apple Pencil. So then I pull out my iPad Pro and try the pencil again and...yep - it asks to pair there too. And then works just fine.

Nice that it's fixed; kinda ***** that you have to kick-start the pencil by plugging it into a different iPad Pro (if indeed, that is what fixed it).

I am pleased to say that I took my pencil into the Apple store in Covent Garden London and they replaced the pencil. It was out of the one year period but within the UK 2 year statutory rights period. The replacement could not be obtained just by phoning their customer service.

Wait—I had my iPad “Forget This Device” And then it asked to pair again, I re-paired it, and nowit’s working again. Whew.

Ditto. 2 years old... Genuis bar said they will replace it with a new one with a warranty that lasts 3 months for $79. just😕

For Elxsha, any repair/replacement should be free since it's under a year old. (See Fiscalist's caveat above about finding your receipt or order history from Apple.)

Fiscalist, you should be able to request the $29 battery replacement, and if they give you trouble show them the link I posted above from Apple's own support site. If you do, please post to let us know whether or not that works.

I didn't use my pencil for a while. I have two, one is working the other is not so it's clearly not a problem with the ipad pro; it's the pencil. It is connecting for a second then disconnecting. I have been through all the procedures with Apple: online chat and trouble-shooting then apple phone call. Basically, it's quite simple. After 1 year Apple washes their hands of their product and puts you onto your statutory rights. If you haven't got proof of purchase you will struggle to obtain a refund from the retailer who sold you the product. If you bought it from Apple they should have a record of the purchase. My experience of arguing with them in relation to an out of warranty product is that they deny that it is defective and say that you must have dropped it. They then seek to charge you an extortionate amount for the repair. I really think this is a company with disgusting service values. It is quite clear that they are all trained to deny you all assistance if you are out of warranty period. Yet the cost of their products creates an expectation that they will last longer than a year. I will chuck my defective apple pencil in the bin and recommend to others the following:

- I have used a pen on a "surface" tablet and it's just as good and compatible with my work which uses windows and word;

- there are other providers of pencils compatible with apple products. They may be more reliable and have better customer service;

- keep your receipts if you buy Apple!

I have the exact same issue. Upgraded to iOS 11 yesterday...haven’t used the pencil for a very long time and now it doesn’t charge. I have it on the USB cable. When I try to pair, i get the same error As in your screen shot above.

What gives Apple? Where’s a response to this?

I have the exact same problem. IOS 11, iPad Pro 12.9” 1st Gen. Not used the pencil for a while now it doesn’t pair or charge. Stuck on 3%. I shall be taking it back to the store as its still under warranty. Not a happy customer as I’ve only just had to replace my faulty iPad Pro.

I dont know if my pencil is still under warranty. I bought it almost 2 years ago, barely used it because iPad had hardly any native apps that it worked with. So i probably used it a few times. Now that I can use it more, it doesn’t work. I had same thing...3% battery...so I did all the stuff Apple suggested and now it won’t pair. It goes under my connected bluetooth devices for a split second, then goes back to being an available device, and alas it times out. I will be talking to Apple today at the “Genius” bar. They’d better do the right thing and replace it. I will report back to this forum when I get the results.

I just bought a brand new iPad Pro and an Apple pencil, and immediately upgraded to iOS 11. I have tried repeatedly to pair the pencil with the iPad, and keep getting the same 3% Charge message. I have left the pencil charging from an USB source fo several hours. While it was charging, it remained ‘connected’ to bluetooth, as shown in the settings screen. However, as soon as I disconnected the pencil from the power source, the bluetooth device Apple pencil changed to ‘not connected’, and the 3% message appeared again. What the **** is going on here?

Same result as the other 380+ “Me too” entries above. In addition, in the battery widget, it initially showed 3%. Now it doesn’t register at all. Do these batteries drain to the point they won’t take a charge? Like others, mine was not used much at all and now i need it.

Thank you,

your reply was really, really helpful. I recently had the same problem and I was wondering: "That cannot happen that I would need some troubleshooting with an Apple product." and it worked as a charm, restart, unpair and pair again, thank you a lot.

Now I can be using my iPad PRO fully again with the amazing Apple Pen 🙂

With regards,

satisfied customer J. Kratochvil (cze)

I haven’t had problem pairing, but pen was not charging. I tried both my iPhone and iPad chargers and it was not taking either one. I finally stuck in my iPad and it started to charge. Will try to get to Apple store today and see what they say. it must be a problem with the new up grade.

Sorry, I reckon the battery is dead and Apple made it clear no refund would be available if the pencil is over a year old. I have another one which seems to be charging up to only 14% so I expect that to fail soon too.

Same issue here! I thought it was just me. Shows pairing issues, then 3% notification and widget shows 2 seconds on/2 seconds off with charge going up. But never connects...