apple watch sudden screen shatter

Hi,

Just so that it helps us, do you still have a pic of your broken watch that you can share here. It would help us know what basis Apple decide it to be accepted for replacement/repair within warranty (free of cost).

Thanks,

Anamika

I woke up this morning, took my Apple Watch off its charger, put it on and the face cracked and fell off! I was shocked!! It looks like it was run over by a car... which it was not. I found this chat board and can’t believe how many people this is happening to and that Apple not responsive to the situation. I’m going to my local store today to speak with someone about it.

A similar thing happen to my Apple Watch (1 year old, series 3). I was charching it and when I came back the glass was totally shatterd. Looks as if someone hade stepped on it, but I know it was only laying on the kitchen counter. Salesperson on MediaMarkt would’nt take our word for it. What to do??

I was not even wearing my watch and the exact same thing happened to mine!!

I'm surprised at how similar my break looks compared to yours! I am also trying to get in touch with Apple after going to the store and being told that it was my own fault and to pay $229 to fix. 😟

Screen on my wife’s 38 mm series 2 just popped off when she was sitting doing nothing.

Add another to this list. I was sitting, watching TV. Felt what seemed almost like a haptic tap. Looked and watch face crack all around the perimeter, just like a couple of the pictures already posted here. It’s under AppleCare+, but there’s still an incident fee for “ accidental damage.”

This is an extremely unusual and convenient definition of accidental. Multiple, long conversations with Senior Adviser in Tech Support, and it still seemed like double talk. Without a doubt this is the most disappointed I’ve been in Apple in 25 years as a customer.

Hi! Same thing here. Two apple watches bought in less than a month. One is up for repair but since in my country there is no official support for the watch (but official “Premium Resellers” al around) we have to travel abroad to get service. Is this even getting around to the tech guys? Yesterday Apple shares dropped 10 bucks a share. Anything to do with this? I sure miss olda fashioned Apple products that were built to last according to Steve Jobs standards. Makes me seroiusly reconsider (and I have been an apple consumer forverer) swithing to samsung.

I had similar but mine was malfunctioning/erractic a few days on and off, then just unresponsive, then began to overheat and was so hot I couldn’t hold it. I thought it was going to blow...sure enough when it was cooling down the screen had shattered. It even made a hot spot on the wooden dresser. Now they ask 317? To repair it when its notthe screen, it was the overheat that shattered the screen. All they see is a crack and handily, that voids all further communication. I have been dismissed and they didn’t even return my last call when promised as the technician has spoken/ruled - no further communication.yet no explanation as why the watch doesnt function only quoted screen repair.

This happened to me today as well. Noticed a small crack forming and on my way to the Apple store, I went to check the time and noticed the screen had completely shattered while it was on my wrist. The Apple "Genius" told me this was a result of physical abuse and wanted to see pictures of my watch before it shattered. I didn't take any because I was on my way to the store to show them the crack. Basically, I was told by the "Genius" it was my fault and I was lying. Apple support was no help. They said that to claim the repair under the defect recall, I had to take the watch to the store and have a "Genius" assess as to whether this was covered under the recall. Huh? I am supposed to go back to the same place that accused me of lying? Instead of Apple being concerned that their watch is shattering while someone is wearing it and being accountable for this defect, they are making it hard for someone to get the watch fixed.

You're welcome.

How did you get on- same has just happened to mine- randomly in corner and then a crack?

Mine shattered overnight sitting on the charger. Apple charged me a replacement fee.