apple watch sudden screen shatter

Just happened to me as well. New Apple Watch 4.

my friends and I were sitting down and we heard a pop. I look at my wrist and the screen was just shattered. We weren’t doing anything!! help?!!

Same here - was sitting at home watching tv and the watch suddenly cracked and the screen broke. It still works but is essentially entirely disconnected from the edges of the frame... Really strange.

Yeah I got the same story when I took mine to the apple bar. They said its cracked because it was cracked...be ready for that answer.

its also massively negligent, I got a deep cut on my wrist from the broken glass/plastic on the watch

Exact same here, Apple was no help.

Thank you! Finally ... Now I have to go find mine

Another update. After many battles and talking to 8 different support reps, Apple will fix my watch. This experience has been exhausting.

What series do you have ?

Series 2

I've never seen a report like that. You need to contact Apple about this. You can make an appointment at the Genius Bar of the nearest Apple store, or you can use the Contact Support link at the top right of every page here to make other arrangements, such as sending the device in to have it looked at. I believe the Genius Bar would be better, since you would have a better time explaining what exactly happened there. They would explain your options.

Same thing happened to me (series 3). I’ve only had it a few days. The watch was stationary on my arm as I was walking by the couch and heard a “pop”. I looked down and my entire glass was shattered and so was my heart. I was shocked and in disbelief, especially since I had never dropped it and have only worn it for a few days. It’s so shattered I can’t even enter my passcode, wow!!! My husband is returning it today!

Add another to this list. I was sitting, watching TV. Felt what seemed almost like a haptic tap. Looked and watch face crack all around the perimeter, just like a couple of the pictures already posted here. It’s under AppleCare+, but there’s still an incident fee for “ accidental damage.”

This is an extremely unusual and convenient definition of accidental. Multiple, long conversations with Senior Adviser in Tech Support, and it still seemed like double talk. Without a doubt this is the most disappointed I’ve been in Apple in 25 years as a customer.

I had a very similar experience. Total screen crazed with screen lifting off while wearing a series 3 on my wrist.

No impacts experience, the watch was on my wrist under my sleeve. It looks different to the typical impact images shown about the net as in my case the whole screen is crazed. My only explaination is that I hade recently gone from a cold environment to a hot one and perhaps some thermal stress fracturing had occured. The battery was not obviously swollen although it did look missaligned.

I took it to my nearest Genius bar who referred me to a manager who said it had been impacted as evidenced by the shattered glass. I asked if I would have felt such an impact sufficient to destroy the face, he said yes, which essentially meant he was calling me a liar... the conversation was not able to progress from there.

I have Apple Care so the cost of replacement would be quite reasonable. However, if I accept AppleCare it seems I am required to sign-off that the issue was my fault. This seems to me to be disengenous and will prevent it from getting Apples QC attention. I have therefore elected to purchase a new Apple watch (which has the advantage of having the device back immediately as it is a really useful tool). I am also now able to fight the case through consumer affairs which I am now doing. Hopefully someone at Apple will take note and they will start to recognise this is actually happening.

Here is a picture of what I saw as I rolled up my sleeve.

... Note the watch still works.

I see in your earlier post you have some photos From before the broken watch went to Apple’s repair facility. If they show clearly the condition of the screen before it left you, and you think additional damage was caused during inspection to invalidate what could have been a warranty claim you could ask for your complaint to be escalated to management. Otherwise there is probably not much you can do except the two options presented in the email.