apple watch sudden screen shatter

Hi, my wife's Apple Watch screen has suddenly shattered. The watch was on her wrist and we were just watching tv. Her wrist wasn't moving, we heard a crack, then the screen had shattered completely. I know this sounds completely strange but it actually happened! Has anyone else heard of such a fault? I could understand if the Watch had been dropped or knocked but it wasn't, it was stationary on her wrist?


Any ideas?


Thanks Richard

Posted on Mar 13, 2017 1:33 PM

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Posted on Oct 10, 2018 10:58 AM

Isn't that sooo crazy! My unscratched, perfect screen shattered overnight on the charger. I spoke with someone on the phone first who said to send my 4-month-old watch in and see if it would be covered by warranty. But, I was impatient and took it in to the Apple Store. They checked it out and said the screen had to have been damaged externally--they said the battery wasn't swollen--but they would send it in under warranty just to see. I got an email saying the techs checked my broken watch out and that I would have to pay $229 to fix the screen because it was due to external damage. I called and ended up speaking with a senior advisor who told me to "not lose hope" but that they would send it back to me damaged. Upon receiving the damaged watch, I was supposed to email the senior advisor and let her know I received it. So, I did. At that point, the senior advisor said she did some research and I could send my watch in again and Apple would fix or replace it. I got a new watch back (different serial number). I'm grateful they fixed my watch that was obviously defective. I hope Apple kept my watch and is looking at it with a fine-tooth comb to see if they can figure out what caused mine to break and fix the problem to help everyone who is having this same issue. I count myself lucky! But, I did have a nice fitbit picked out to replace my Apple watch! Haha. If my watch breaks again soon, I really am not going to buy another. Although I still like the bazillion other Apple products our family owns and uses.

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apple watch sudden screen shatter

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