apple watch sudden screen shatter

By way of update, outcome of Apple’s “assessment” of my series 3 watch was physical damage not covered by their limited warranty. Not surprised after reading everyone else’s posts on here but I’m still disgusted that Apple won’t believe my statement of what happened or even discuss with me. Options offered were pay £250+ tax for a repair! Or have the watch returned unrepaired (and unusable!). In my case as I had only had the watch 8 days! and it was bought on credit card we were able to claim on the credit card protection. Amex were also horrified by this situation and have refunded my husband’s money with no quibble. It’s not fair that Amex should be picking up the tab for Apple’s faulty device but I am very grateful they are. I’m so disappointed in Apple. Appalling.

This seems to be a common problem that apple chooses to ignore

I bought my wife a Watch for Christmas 2018

She started wearing it in the new year as we had to upgrade her I phone to take advantage of the watches capabilities

while sitting with our family the Watch sounded as though a message was coming in but to our dismay the screen had shattered and slowly through that same evening the screen all but parted from its casing

Apple Genius in store , more or less implied we were telling a lie

Eventually agreed to send it away for further investigation

We are now awaiting results

Some good news: https://support.apple.com/nl-nl/screen-replacement-program-apple-watch-series-2-3

Although they only seem to acknowledge the 'clean' crack around the side, not the brutal 1000 pieces shattering

And only series 2 and 3

Update. Spoke to another Apple Support rep and I find their logic hilarious and she didn't seem to see the idiotic logic. Apparently, if the screen shatters but the watch is still operational, it is physical abuse. If, however, the screen shatters and the watch does not function, it is not physical abuse. Apple also refuses to take any responsibility on watches where the screen shatters for no reason. Again, this must be your fault. To resolve my issue, I have to go back to the Apple store and get them to ship it to Apple. Another waste of an hour. Regardless, whether the watch is fixed or not, I'm not keeping the watch. I am going to find another smart watch. I used to have a Fitbit and I really liked it. Long battery life and it did everything I wanted it to do. My wife got me an Apple watch and I've hated it ever since because I still think it is inferior to all others.

You have to take that up with Apple. This is a user to user support forum and no one here works for Apple, and Apple does not participate here.

I’ve had my Apple Watch for less than a month same thing happened

sent back to Apple and they didn’t even contact me with a price just sent it bk saying accidental damage not covered

everyone had been saying I must have hit it but I knew I couldn’t have as I would have felt it looked at my watch while I was sitting at table it was fine and then 15 mins later when I’m upstairs I realised it was cracked whole way around

when it came bk from Apple the whole screen had been lifted too so it was even worse than when I sent it to them in first place

it’s not been sitting in my press in the box they sent it bk to me in a total waste of €370 ever

I had a similar experience last summer. I set the watch on my bed side table.on the charger. When I came back a couple hours later and the screen was cracked completely around the entire screen. I took it to the Genius Bar and they told me it was my fault and told me it would cost $229 to fix. The watch was practically new. I bought roughly 2-3 months before it broke. I was extremely disappointed in this Apple Watch and their customer service for the first time ever and I have been an apple customer for quite a long time. Since then I have been hesitant to fix it or buy a new one for fear it will just happen again. Not a happy customer!!

No were in my response did I say that Apple was going to replace your device. They will examine the device and determine what they are going to do. Up to you to decide what to do from there. Some people have had them replaced under warranty, but many of the devices have been out of warranty when this occurs, and the owner is responsible for paying for repairs.

You are not addressing Apple here. This is a user to user support forum and Apple does not participate here. Use this link to provide them feedback about your experience. Feedback - Apple Watch - Apple

My screen shattered today while being on my dresser on its charger. The battery was low and the touch screen was acting weird in the corner, I set it on the charger and came back to it about 20 mins later and the screen was shattered. I'm so upset. Im glad I'm not the only one! Im just glad it didn't shatter half an hour earlier at work, as I work with adaptive and special needs kids.

I have an Apple watch 3 this has happened to me

Apple shop does not believe me £280+ to repair

GNotts, have taken it any further with Apple?

Mine just shattered whole sitting at my desk. I’m devastated. And don’t know if I have any options other than to buy a new one.

Same exact thing happened to me. My broken watch looks identical.

This exact same thing happened to me 2 nights ago. Watching TV and POP! Screen shattered on a 5 month old watch. I went to my Genius Bar appointment today and they said it had to be my fault and not covered. $229 to fix. I am VERY disappointed and will be contacting corporate, and if no resolution perhaps the news media. Did they resolve this for you?