apple watch sudden screen shatter

I just experience the exact problem. I was walking in walmart tonight, I heard the pop and felt something on my wrist and when I pulled my jacket sleeve up the screen was completely shattered! Glad to see it has been documented by others. I will call tomorrow when apple care opens

Well, bad news for us. So far anyway. Got on chat with yet another advisor and they were all but convinced it was a swollen battery. Sent pics and everything. Then they get with a senior advisor. Since it had already been looked at by some technician, they said they would not replace it. So, basically, they are calling us liars in that we said there was no abuse or damage to the watch. They said it was damaged.

It also seems they don't have a clear policy on when these watches do shatter. Some get a new watch, others don't. Good luck! The watch cost $350. Now they want $229 or something to send a refurbished watch. That's about $580 for a four month old watch. Incredible. IF she had abused or damaged it, then yeah, have to suck it up and either pitch it or get it repaired. But she didn't. Thinking I'm tasting sour apple.

Same thing happened with my apple watch series1. I was just standing in the garden on a sunny day then suddenly I felt something has popped from my wrist. Then I realised the screen is shattered. I called up the apple centre and they keep on telling me they have no similar cases from the past and make it appear that it might have been caused by accident. Now I can see that Im not alone. Apple should just gracefully admit that something is terribly wrong with the product than make us all appear liars!

Same thing happened to me (series 3). I’ve only had it a few days. The watch was stationary on my arm as I was walking by the couch and heard a “pop”. I looked down and my entire glass was shattered and so was my heart. I was shocked and in disbelief, especially since I had never dropped it and have only worn it for a few days. It’s so shattered I can’t even enter my passcode, wow!!! My husband is returning it today!

I had the same thing happen to me about a week ago. Apple told me, basically, that it was my fault and that I must have either hit the watch on something, or dropped it. My watch was less than 3 months old and had never been hit or dropped. I take very good care of my stuff and am always very careful. I was sitting on the couch watching a movie and had not even moved in over an hour. The watch face POPPED and shattered and I actually felt glass hit my face!

I am beyond disappointed with their decision on this after my many years of being a loyal Apple customer and the thousands and thousands of dollars I have spent on their products. I have written to Tim Cook in hopes of him doing something about this issue that seems to be occurring more regularly that Apple would like to admit.

I bought my iwatch 3 on 23rd Nov 2017 and on 27th December was eating my dinner when a hairline crack appeared on my screen. It was not there when I sat down to eat as I used my watch then after eating I went to use the watch and nothing would happen with the screen and that’s when I noticed the crack on the screen. I booked an appointment to the Genius Bar and the Apple guy stated he could see nothing under the microscope that would warrant a cracked screen I.e impact damage. I sent it away quite confident Apple would do the right thing and they inspect it and say it will cost me £229.17 + taxes to repair/replace. They send a photo showing scuff marks that were clearly not there when I sent it to Apple. If they where there I am sure the Apple rep at the Genius Bar would have picked it up. Attached is the report from the Genius Bar rep in store.
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This just happened to me a few minutes ago. I was sitting in class, heard a pop, and my watch screen was totally shattered. About to call Apple and will reference this thread as proof of no damage, as it was in pristine condition last night.

I am having the exact same problem right now. Watch was on my wrist. I was just standing in my living room and pop screen shattered. Took it to Apple and now they’re basically calling me a liar and telling me I have to pay $400 to have it fixed. Furious!

Just happened to me yesterday night, I have a nike sport watch series 2. I was in shock, I could hear the sound of the shatter and also a friend of mine who was sited beside me listened and saw it. I live in Brazil, I'll try to find out a way to fix it and hopefully it won't cost me a lot. I'll give you guys a feedback later.

Add another to this list. I was sitting, watching TV. Felt what seemed almost like a haptic tap. Looked and watch face crack all around the perimeter, just like a couple of the pictures already posted here. It’s under AppleCare+, but there’s still an incident fee for “ accidental damage.”

This is an extremely unusual and convenient definition of accidental. Multiple, long conversations with Senior Adviser in Tech Support, and it still seemed like double talk. Without a doubt this is the most disappointed I’ve been in Apple in 25 years as a customer.

“To Daniel,

This just happened to me yesterday. Apple Watch Series 3 GPS. Locked my watch before I had a shower. Got out of the shower and went to unlock my watch and the screen was shattered. Didn't hit it or drop it or anything. I have had the watch for one month.

Called Apple support today. Said it was best to claim it under the warranty program (90$). I'm hesitant to do this because you only get 2 replacements and to burn one up after only having the watch for an month is ridiculous, but If I send the watch into Apple and the damage is not deemed a manufacturers defect I would have to pay the cost to repair.

Looking through this thread it looks like Apple has an issue they aren't willing to address.

I'm having the same struggle with apple, tried to fix here in Brazil, where I live, they've charged me a ridiculous amount of money without even looking (the watch is under warranty). Asked a cousin of mine to take it to the US. In Miami they said the same thing, if is a manufacture defect they'll change it for me no costs, otherwise I'll have pay to change it. I'm really bothered with all this.

Now my watch bcame overheated last week, burnt my wrist, then cracked my screen..

Called in the problem 3 days ago to Apple and they asked for photos which I have sent.. and no response yet.

Poor show Apple.

Do we report this to the media like the exploding Samsung phones.. ?

I’m not crazy for a replacement .. lost trust in the product which is less than a year young..and my wrist burn is tender..

Poor show indeed Apple

Tim

Sydney

This seems to be a manufacturing defect that is affecting many Apple Watch owners.

I started a subreddit to discuss this topic: https://www.reddit.com/r/recallapplewatch/

I invite you to come tell your story.

Sincerely,

Palmer