apple watch sudden screen shatter

Same sort of problem, the first time I woke in the morning to find my screen broken. I had not been aware of having done anthing to the watch, it had certainly not been dropped. Called Apple support and sent the watch back to Apple, they came back and said it had been hit and was therefor not under warranty- I paid up £240 or something and got a replacement new watch. Had the new watch about a month and the it’s screen broke again I was not aware of having done anything unusual. Contacted again, watch sent off , told it had been hit and I would been to pay up again for a new watch. I was am well ‘****** off’ - I’m seventy, have worn a watch all my life and never had to get a broken watch glass replaced. As far as I am concerned the Apple Watch - MP0D2B/A Series 2 38mm SpGr AI Black Sp is not fit for purpose, Apple don’t seem to agree but that’s probably not surprising as they always know best!!! I like the Apple Watch but I can’t afford to buy a new one every time the glass breaks.

Very nice information. But I took my apple watch, that shattered while it was on my wrist, to a genius appointment and they sent it to an inspection. They've told me that if it was a production problem they would've replaced it free. The problem was, they didn't contacted to inform what was the problem and if I would like to take it back. They've just brought me a new one, told me it was my fault and made pay to have my watch. I can't believe it. I practically bought 2 watches and could've been without anyone!! 😳😳😳😡😡😡

If you paid full price for the replacement you have bought a brand new watch, and the original is still your property unless they buy it from you Or you instruct them to dispose of it. You can demand the old broken watch is returned and have it sent for independent inspection by a specialist of your choice if you wish.

Apple never gave me my original watch back, they did send back the second one because I chose not to pay their exorbitant price for a replacement, of the same type that would again be unfit for purpose due to its unsuitability as a wrist watch!

I have had this exact same problem, at my desk having a catch up with 2 others we hear a weird pop noise look at my wrist to see shattered and glass all over the desk.

sent to apple they say its damaged.... I have 2 people witness that it suddenly happened.

I went into store who say they can only do what the repair centre said and tried to charge £220 to get it fixed!

Called customer services who don't seem to be able to help.

Normally if i drop my phone etc i pay and have it fixed but this is really winding me up as i actually have not damaged the watch or dropped it etc.

Very disappointed as only purchased in November.

I have the same issue Ben.

Is yours an Series3?

Apple will refund.. I think.. let’s stand firm together!

Mine burnt my wrist whilst driving with my wife- I’m furious and Apple are slow to make amends.

They probably fear the Samsung effect but there are enough of us to druggist we are not 1 offs.. I may go to the press soon. T

Same thing hapend to me yesterday morning as I removed my second generation Apple Watch from its charger I noticed an all around crack, I thout the screen was dirty but insted slightli lifted the craked screen.

Is this a swollen battery issue Apple should address it.

My watch looked exactly the same! I have had two do the same thing now and my experience was very similar, I had put the watch on charge when I went to bed - everything seemed fine - when I got up in the morning I noticed that the screen was cracked. Sent it to Apple. They said it had been hit. I paid for a new replacement. Had it about a month. Same thing happened. I was never aware of having hit it, it had certainly never been dropped. Never replaced the second one as Apple said I would have to pay again. I said it was not fit for purpose, they denied it.

VERY UNHAPPY with Apple.

I’m beyond disappointed that under the growing weight of evidence Apple has said that my wife’s Apple watch Series 3 suffered ‘impact damage’ when it was nothing of the sort. One day she put the watch on, checked messages on it yet a short time later when she looked the watch, the glass was cracked all the way around where it meets the body of the watch. It was totally impossible that it suffered even the slightest knock and she was understandably upset, particularly as I had stretched myself financially to buy it for her as a Christmas present.

The Liverpool store dismissed my wife’s version of the event and said there had been impact. When she returned home and told me this I Googled ‘Apple watch screen crack’ and instantly found literally dozens of customers describing similar scenarios: I quote just a few:

“I was sitting at my desk, not moving, didn’t bang it on anything’

‘It was sitting alone on the charger when crack.....’

‘The entire edge cracked and separated, it happened while sitting in a chair watching tv.’

‘It just happened. It wasn’t banged,dropped or anything’

‘Woke up to it on my bedside table with the screen cracked on all 4 sides’

‘We were just watching tv, we heard a crack then the screen has shattered completely’

“I was just sitting in the garden...then suddenly I felt something has (sic) popped from my wrist. I realised the screen is shattered’

I almost all of these cases (and many more besides) Apple appear to have dismissed the claims and charged a ridiculously high replacement fee (as they want to do in the case of my wife’s watch). I returned to the store with my wife but both the Manager and Assistant in the shop made a strangely obvious point of NOT even looking at the copies of letters I had highlighted.

I am saddened that the ‘gold standard’ of service I (and my family) have received from Apple in the past seems to be just that....something from the past. Although the staff are always pleasant and scrupulously follow company policy my wife felt that being told it was impact damage, when she knew and insisted it could not have been, was tantamount to being called a liar.

Emails to Apple have not been replied to. I feel powerless and have totally changed my opinion of Apple as a company. All I can do is stop buying their goods in future.

Interesting comment. As I have said elsewhere I have had two watches where the screen has broken, neither of which I was aware of having suffered being hit! I paid the replacement cost for the first. The second watch lasted about a month before it too cracked all around the edge. At first I was again fobbed off with “it has been hit” or words to that effect but they did finally agree to replace it for free but not with out a hassle.

Same thing has happened to my girlfriends series 3, she's booked in at the Apple store tomorrow, if they don't repair it under warranty I'm going to kick up the biggest full in the store, this is obviously an issue and something Apple should be addressing not charging people £290 to fix an issue that is a production fault!! 😠

Paul

You are amongst hundreds.. and possibly thousands ( including me) with this issue.

Just dig in and demand they look at this site.

Soon a class action type of attack against them will force Apples hand into admitting some of their watches are faulty-mine exploded whilst on.

They will have to do a recall.

Tim

I sent a letter to Apple in Ireland about my dissatisfaction and also an email to Tim Cook. Ireland did get in touch but wouldn't deviate from their insistence that it was impact damage. It wasn't. I can't see the point of paying £220 plus for a repair when the same thing could well happen again. There is obviously a flaw in the watch design but they are never going to admit it. Instead they choose to infer that their customers are liars. I will not buy anything from Apple ever again.

My series 3 shattered as well last week and apple keeps removing my posts. They refuse to fix it without $289. I will be contacting local news stations and possibly a lawyer as they keep trying to cover this up.

My watch screen has cracked the same way as well. Put it on the charger on my nightstand last night. Watch was perfectly fine. Woke up this morning and the screen had cracked at the right side, bottom and part of the left side with a hair line crack across the upper middle part.

It’s a series 3. I bought it less than 2 months ago.

Took it to the Apple store today, told them what happened. The woman I spoke to didn’t believe me. Said there was a point of impact on the corner and it cracked from that. It’s being sent to their repair center for “further inspection.” After reading this thread I’m not hopeful. I do have Apple Care... so it would be a $70 fee to replace... however I’m not inclined to pay it. I’d rather take Apple to small claims court. Yes, I have that much time to waste.

Not really sure how my watch got itself off the charger, banged itself around, cracked itself then put itself back onto the charger without my noticing just to make Apple some extra $$$ off the product... that’s a smarter watch than I bargained for. -.-