apple watch sudden screen shatter

Colleen

Join all of us in lifting the lid on Apple’s refusal to acknowledge this defect.

I’ve got my $s back. But no further action re recalls, safety warnings etc.

Come on Apple stop pretending there is no issue!

Tim

This is exactly how my watches looked! My story is similar to others too, my first watch was put on charge overnight and when I woke up in the morning I noticed that it was cracked all the way around the edge, sent it back, was told I must have hit it, I was certainly not aware of having done so, and I paid up for the replacement. Second watch lasted about a month and it too cracked all round the edge - to my knowledge it had never been hit or dropped. Sent back to Apple and again told that it must have had a knock! Various arguments and procedures with Apple - go back to store etc. all at my expense but they insisted it was my fault and I need to pay for a replacement. I did not get a replacement and they sent my watch back. Later, after seeing this thread, recontacted support and they finally agreed that they would replace the second watch free of charge but no refund on my first replacement charge. There seems to be a design fault with these watches and they are not fit for purpose, watches have been on the go for a long time and a modern watch should be able to manage normal wear situations. Apple has a problem they need to fix, perhaps it's just some screens that are at fault but when a screen fails it should be replaced free of charge unless there is clear evidence of the watch having been actually damaged by being hit or dropped.

Well, after escalating tech support twice we finally got them to replace the watch under warranty. It’s not that we didn’t have the $79 to replace the thing, it’s the principle of the matter. I’m not a liar. Neither is my husband. We’ve spent tens of thousands of dollars on Apple products over the last 3 decades. I’ve been a loyal customer for many years. If I had broken the watch face I would absolutely have owned my mistake... but I didn’t.

I seriously hope the replacement watch they send me doesn’t have the same issue. (Or the series 3 I just bought my husband or the series 3 I bought my son last September.)

I really hope Apple addresses this issue and doesn’t wind up with another bend-gate on their hands.

Until then, I’m keeping this discussion bookmarked for future reference.

I took my cracked apple watch to the apple store for checking. After a brief check, the staff said that the crack was not due to swollen battery and insisted that the crack was made by outside force, kept saying that I need to pay for repair cost of hk$1898. I was so angry that Apple didn't treat this problem seriously but to blame its customers for this design fault. the staff finally agree to send my watch back to the engineering team for further checking. I don't know if Apple will replace the watch for me free of charge especially it is not under warranty anymore....I still receive no news after 10 days.

The same thing happened to me. Series 3 watch is only three months old, sitting in the charging doc that came with the watch, pop! Heard the pop sound had no idea what it was. When I went to put on my watch in the morning the screen was cracked all around. Glass was sprayed out in front of the doc. Took it to the Genius Bar, told them exactly how I found it and they shipped it off for tech inspection. Was told it “considered accidental damage” and it’ll be 289 to fix. For a watch that is only three months old.

Seeing that this seems to be a common occurrence, I smell a class action coming soon.

The same thing just happened to me! I have the new larger Apple 3 watch and bought it new 35 days ago. I took it off and heard a cracking but I thought it was something else, then I looked and saw the face shattered! I did not drop it or bump it and have been very careful with it. Now the touch sensor does not work either. I pray Apple will replace it!

It's very uncool of Apple to remove my legitimate posts concerning this issue. However, since I purchased my Apple 3 through Amazon, I called their customer support and explained what happened since I was just five days over the 30 day return policy and they agreed to refund my full amount. Amazon is now aware of the issue.

Same issue.

Apple gave me a refund .. finally..but no word yet how they intend warning the public.

My wrist burnt and my wife had to remove it and throw on the car seat as we were on the highway- very dangerous!

I am angry Apple is not responding..

Tim

Wow I don’t feel that lonely!

I went to sleep and left it on my night table, in the morning I found it had cracked in one of the edges. It’s Nike + serie 3 and bought it less than 2 month ago!!! Apple should be covering this... it is obvious it has a problem that doesn’t involve users!!

I see in your earlier post you have some photos From before the broken watch went to Apple’s repair facility. If they show clearly the condition of the screen before it left you, and you think additional damage was caused during inspection to invalidate what could have been a warranty claim you could ask for your complaint to be escalated to management. Otherwise there is probably not much you can do except the two options presented in the email.

All of these pics look almost exactly the same. So either all of us are “impacting” our watches the exact same way, or Apple has a defective product they are unwilling to acknowledge. Luckily I fought to gwt mine fixed for free, but it wasn’t easy and took many physical trips and phone calls. Do not give in. Keep fighting for what’s right.

Also, as a last resort, the store “managers” will take 50 percent off apple’s fee if you keep bothering them as well.

As a native English speaker I have a real problem with “almost“ and “exactly” in the same sentence, but... 🤐

There is a logical explanation if we discount those unfortunate watches with completely smashed faces which look like they got hit by a truck. This requires understanding two basic engineering facts,

1. Any crack in any material will tend to propagate along the path of least resistance.

2. Any change in physical properties like thickness, curvature, angles, radius of corners, etc will create some kind of local change in stress and the strength of the material. In other words, almost any design will create a zone where a crack is likely to follow a similar path, and this is an unavoidable fact. Increasing strength in one weaker area simply moves the weakest point to somewhere else like a game of whack-a-mole.

I said “almost any design”. There is one geometric shape which avoids this weakness. The big problem is that a seamless hollow glass sphere with constant wall thickness is very difficult to fabricate, even more difficult to get the working electronics inside, and completely impractical to wear as a watch. Maybe that’s why Jony Ive didn’t go that route.

Well, maybe you should go back to grammar school for a refresher course instead of posting emojis that make zero sense and contribute nothing in helping people get their defective watches fixed.

Exactly is an adverb, meaning precisely, perfectly or without error.

Almost is an adverb, and means very nearly, or not quite.

There is no problem using consecutive adverbs to describe a situation, and I can't think of a better, single word substitute for describing a situation where two things are very nearly, but not quite, precise or without error.

I think one could describe identical twins as almost exactly alike, for example

In my days at school “exact” was a binary condition, it is or it is not, rather like a watch screen is cracked or it is not. There are no gradations but we can agree to disagree about that. What do you think to the engineering explanation why many cracks are visually similar?

What explosion(s). I see only a few reports of some cracked glass for a very small percentage of users. Apple Watch is not dangerous, there are no reports of explosion, and as far as I can see no reports of battery leakage. Stop posting fake news and trying to mislead other users.