apple watch sudden screen shatter

By way of update, outcome of Apple’s “assessment” of my series 3 watch was physical damage not covered by their limited warranty. Not surprised after reading everyone else’s posts on here but I’m still disgusted that Apple won’t believe my statement of what happened or even discuss with me. Options offered were pay £250+ tax for a repair! Or have the watch returned unrepaired (and unusable!). In my case as I had only had the watch 8 days! and it was bought on credit card we were able to claim on the credit card protection. Amex were also horrified by this situation and have refunded my husband’s money with no quibble. It’s not fair that Amex should be picking up the tab for Apple’s faulty device but I am very grateful they are. I’m so disappointed in Apple. Appalling.

This seems to be a common problem that apple chooses to ignore

I bought my wife a Watch for Christmas 2018

She started wearing it in the new year as we had to upgrade her I phone to take advantage of the watches capabilities

while sitting with our family the Watch sounded as though a message was coming in but to our dismay the screen had shattered and slowly through that same evening the screen all but parted from its casing

Apple Genius in store , more or less implied we were telling a lie

Eventually agreed to send it away for further investigation

We are now awaiting results

Some good news: https://support.apple.com/nl-nl/screen-replacement-program-apple-watch-series-2-3

Although they only seem to acknowledge the 'clean' crack around the side, not the brutal 1000 pieces shattering

And only series 2 and 3

Update. Spoke to another Apple Support rep and I find their logic hilarious and she didn't seem to see the idiotic logic. Apparently, if the screen shatters but the watch is still operational, it is physical abuse. If, however, the screen shatters and the watch does not function, it is not physical abuse. Apple also refuses to take any responsibility on watches where the screen shatters for no reason. Again, this must be your fault. To resolve my issue, I have to go back to the Apple store and get them to ship it to Apple. Another waste of an hour. Regardless, whether the watch is fixed or not, I'm not keeping the watch. I am going to find another smart watch. I used to have a Fitbit and I really liked it. Long battery life and it did everything I wanted it to do. My wife got me an Apple watch and I've hated it ever since because I still think it is inferior to all others.

Wow, so glad to find you all here. Thank you! My watch 2 (half a year old) just cracked for no apparent reason. I'll visit an Apple store and hope that they can repair it for me at no charge.

You have to take that up with Apple. This is a user to user support forum and no one here works for Apple, and Apple does not participate here.

I just experience the exact problem. I was walking in walmart tonight, I heard the pop and felt something on my wrist and when I pulled my jacket sleeve up the screen was completely shattered! Glad to see it has been documented by others. I will call tomorrow when apple care opens

Same thing happened with my apple watch series1. I was just standing in the garden on a sunny day then suddenly I felt something has popped from my wrist. Then I realised the screen is shattered. I called up the apple centre and they keep on telling me they have no similar cases from the past and make it appear that it might have been caused by accident. Now I can see that Im not alone. Apple should just gracefully admit that something is terribly wrong with the product than make us all appear liars!

Just happened to me yesterday night, I have a nike sport watch series 2. I was in shock, I could hear the sound of the shatter and also a friend of mine who was sited beside me listened and saw it. I live in Brazil, I'll try to find out a way to fix it and hopefully it won't cost me a lot. I'll give you guys a feedback later.

Went to the Apple authorized service trying to repair my watch which is under warranty. They've charged me R$1400,00 approximately $430,00. I'm so disappointed right now. I also tried calling the phone service, they gave me the exact same price. The only apple store in São Paulo, where I live, is not receiving genius bar appointments because is fully booked. I'll post the pictures of my watch down below, the casing is in perfect shape, only the glass has completely shattered.

I'm having the same struggle with apple, tried to fix here in Brazil, where I live, they've charged me a ridiculous amount of money without even looking (the watch is under warranty). Asked a cousin of mine to take it to the US. In Miami they said the same thing, if is a manufacture defect they'll change it for me no costs, otherwise I'll have pay to change it. I'm really bothered with all this.

Very nice information. But I took my apple watch, that shattered while it was on my wrist, to a genius appointment and they sent it to an inspection. They've told me that if it was a production problem they would've replaced it free. The problem was, they didn't contacted to inform what was the problem and if I would like to take it back. They've just brought me a new one, told me it was my fault and made pay to have my watch. I can't believe it. I practically bought 2 watches and could've been without anyone!! 😳😳😳😡😡😡

If you paid full price for the replacement you have bought a brand new watch, and the original is still your property unless they buy it from you Or you instruct them to dispose of it. You can demand the old broken watch is returned and have it sent for independent inspection by a specialist of your choice if you wish.

I have the same issue Ben.

Is yours an Series3?

Apple will refund.. I think.. let’s stand firm together!

Mine burnt my wrist whilst driving with my wife- I’m furious and Apple are slow to make amends.

They probably fear the Samsung effect but there are enough of us to druggist we are not 1 offs.. I may go to the press soon. T

My watch looked exactly the same! I have had two do the same thing now and my experience was very similar, I had put the watch on charge when I went to bed - everything seemed fine - when I got up in the morning I noticed that the screen was cracked. Sent it to Apple. They said it had been hit. I paid for a new replacement. Had it about a month. Same thing happened. I was never aware of having hit it, it had certainly never been dropped. Never replaced the second one as Apple said I would have to pay again. I said it was not fit for purpose, they denied it.

VERY UNHAPPY with Apple.