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Level 1

43 points

Cracked/Fractured camera lens iPhone 7

Has anyone had an issue with a cracked/fractured/ shattered camera lens on an iPhone 7 after having had no amount of trauma to phone i.e. Dropping it/hitting it with a hammer etc etc. This has happened to me the phone has never ever been dropped or otherwise. It has been kept in a good quality case and has a screen protector on from day of purchase. It's in pristine condition.

I Have seen a blog on line suggesting that the purity of the sapphire used on the iphone7 camera lens is questionable and may be contaminated with other substances and therefore reducing the strength and hardness of the sapphire.

Apple Genuis basically told me it's accidental damage which cannot be repaired as the lens is an integral part of the phone casing. So if I paid £289 I can have a replacement phone. If I had accidentally damaged the phone I would put my hands up and admit it but I have not I am a careful lady owner.

HAS ANYBODY ELSE HAD A SIMILAR ISSUE?

iPhone 7, iOS 10.2.1

Posted on Mar 19, 2017 1:11 PM

Best reply

tekstatic

Level 1

13 points

Posted on Jun 21, 2017 12:22 PM

Hey hi,

I have exact same issue. iPhone 7 plus 128 gb model. I have crack on camera glass not on camera lens. Crack is very small, not properly visible with naked eye. I read a lot about this problem, and as a matter of fact many iphone 7 plus owners are stating similar experience. My case with apple support is going on, I will let you know once there is resolution.

View in context

44 replies

Dec 11, 2017 1:48 AM in response to Crocos

Me too, found this while googling to see if it had happened to anyone else.. no external damage visible, always in case etc. I’m quite cross about it, it’s s ridiculously expensive phone, iPhone7 plus, it it really worth it?. Going to try my luck at the Apple store later.

May 23, 2017 7:43 AM in response to Crocos

I to

May 23, 2017 7:46 AM in response to Crocos

The same thing is happening with mine

May 23, 2017 8:35 AM in response to Crocos

Man appointment at Apple store to have iPhone check.

Brian

Perakian

Level 1

4 points

Aug 5, 2017 9:07 AM in response to tekstatic

For me, I am having the same problem as you.

Aug 5, 2017 10:15 AM in response to LarryD1

Make appointment at Apple store to have iPhone check.

Or contact Support.apple.com for posting details use SIMCARD in other phone if you have one

Brian🇬-1F1E7;

Aug 5, 2017 8:03 PM in response to Lawrence Finch

You are very rude. I have a hard time understanding why people like you answer questions at all. Is it to make yourself feel superior because it can't actually be to HELP people.

MacPear

Level 1

8 points

Aug 25, 2017 8:46 AM in response to Crocos

Had this problem after airline flight. Actually 13,000 feet.

MacPear

Level 1

8 points

Aug 25, 2017 8:56 AM in response to MacPear

however i dont know if minimal bending of the case in my pocket might have caused stress to the lens. i have a new one now and take a plane next wednesday....

Aug 28, 2017 2:42 PM in response to tekstatic

Hello,

Have you had any resolution to this issue? I recently had the same problem and appreciate any context/help!

All the best,

Nick

AliceBr

Level 1

8 points

Sep 12, 2017 8:45 PM in response to Majo_sjb

Did you find a solution?

AliceBr

Level 1

8 points

Sep 12, 2017 8:48 PM in response to MacPear

If Minsk bending can crack the glass- the iPhone 7 is certainly not fit for purpose:(

JediKir

Level 1

4 points

Sep 20, 2017 9:42 PM in response to AliceBr

Totally agree! Especially considering how much we pay for these phones haha

Nov 5, 2017 8:37 AM in response to nubia74

Apple will only honor iPhone warranties or provide service in the country where the phone was purchased, with the exception that the European Union counts as one country for service purposes.

Cracked/Fractured camera lens iPhone 7