Help!!!!
I'm trying to restore all my info that was backed up to my computer through itunes from an iphone 5 to an iphone 7.
It keeps bringing up the error message that it could not be restored because the backup was corrupt or not compatible with the iphone that is being restored.
What can i do?
Thanks in advance for any help
I had this same issue and was very nervous I had a corrupt file on my old iPhone (6s). It ended up being a software update issue! I always kept my previous iPhone updated but the new iPhone (7) I purchased was not updated. Once I updated the new iPhone, I was able to restore it from iTunes!
>>Make sure both phones are operating on the same software versions
My first thought was that it didn't work because I had tried to back up my old phone after I had changed my number to the new phone. Apparently, that does not cause an issue.
hello, i have the same problem but the thing is i never use to update the software on my old iphone 5c, and now i hav a new iphone 5s, so even if i tried to get it on the same software version, i wouldnt be able to as the software on my old phone was a old ios and the one on my new phone is the fact ios
EXACTLY!! Same thing for me, I spent a long time with Apple on the phone and there was nothing they could do. I Googled the problem and found Decipher Tools app, decided to give it a shot and Bam! It fixed it immediately, for only 29.99. Totally recommend! Regarding what corrupted the backup, I really don't know but maybe cause I pulled the cable before ejecting the phone. Backup was complete but I should have not done that probably..
Thanks so much!!! I was just about to literally loose it!!!!!!
Yes. The setup as new phone step actually sets up iTunes and doesn't change anything on the device.
tt2
The other issue with this error message is that it says backup is corrupted or incompatible. Many times the issue is the incompatible, and not the corrupted message. If a user tries to restore a backup created with a newer iOS than what exists on the device they are trying to restore to, it will not work and you will get that message. iOS backups can be restored to a device with a same or higher iOS than that of the backup, but you cannot restore a backup made with an iOS that is newer than that on the device.
I understand it would be nice to have some type of confirmation that a backup was good. Feedback to Apple goes to https://www.apple.com/feedback/iphone.html
How do I update my new iPhone 7 if it's not even fully set up? Do I set it up as a new phone, and then update the software, and then restore it?
Cannot restore because the backup was corrupt or not compatible
