Clearing Safari website data does not delete everything - iPhone

One would expect "clear history & website data" from safari would do just that, but that's not always the case.


Often, in my case, there are persistent data that survive the "clear." Usually from Twitter or Facebook, but sometimes from random sites I've visited. I have the Twitter App installed, but not Facebook or other sites that keep showing up.


This doesn't clear them:

Settings>Safari>Clear History and Website Data


Neither does this:

Settings>Safari>Advanced>Website Data>Remove All Website Data


This does work:

Individually swiping left on the persisting data and selecting "delete"


This, IMO, is an unusual behavior since the first method SHOULD do this job.

Most people won't go to ...advanced>website data> to double check if the clearing worked.


I suspect these are similar to "databases" that remain in Desktop Safari and have to be manually removed from

user/library/safari/databases (I had to remove a homedepot.com data that would keep reappearing.)


So the Question: Is this a normal behavior? Does this happen to others?

iPhone 6 Plus, iOS 10.2.1

Posted on Mar 25, 2017 12:18 AM

Reply
194 replies

May 24, 2017 8:09 AM in response to Donnbot

The iPhone update deleted the original three permanent website data but the issue did return on one website visited at weather.con. I was able to delete weather.com data by going back to weather.com then going to settings to delete the "non-zero bytes". and the associated data. However, I had to do it "manually" by sliding my finger left not with the delete all data function. You can then go back to Safari and deleted all the weather.com bookmarks still there. I haven't seen it come back anywheres else. I don't think the update fixed 100% but seems much better so far.

May 30, 2017 11:46 AM in response to ParhamS

Maybe I'm saying the same as the other members of this group, maybe not.

I once did a test that worked and the data was empty.

I left the cookies allowed and visited the URL that was zero bytes with the safari.

I returned to settings and cleaned the history.

To my surprise, everything was empty.

I did not even have time to celebrate, because days later the problem came back.

Hey, apple? Can not or will not help us?

May 30, 2017 2:01 PM in response to Mr. Canton

Yes! The last OS updated fixed it but temporarily. There seems to be some com web sites that are more prone to leaving permanent cookies/data (sprint; weather and CVS sites) than others. TS thinks that it won't be fix until iOS 11 comes out in the Fall. He uses the FireFox browery over Safari and surfing in private mode. Looks like Apple is going to try our patience for awhile longer.

Jun 5, 2017 3:17 PM in response to ParhamS

Still an issue after last update (iOS 10.3.2). List of "super sticky cookies" is starting to get long. Sites that I never have visited.


Those sites have 0 bytes of data noted. Just weird that they are there. Like how and why?


Hopefully Apple will eventually address this hiccup before it becomes more than an annoyance.

Jun 8, 2017 2:13 PM in response to ParhamS

SOLUTION:


I too have struggled with this and like to clear cookies and browser history on a regular basis, only to be stumped by this bug. But after loads of online searching I found what is the ONLY ONE current solution currently available.


Go to finder.

Click Go.

Whilst in this menu hold down the options key.

Go to Library.

Go to Safari folder.

Then databases folder.

Remove corrupted folders.

Jun 8, 2017 3:37 PM in response to RossMilner

RossMilner wrote:


SOLUTION:


I too have struggled with this and like to clear cookies and browser history on a regular basis, only to be stumped by this bug. But after loads of online searching I found what is the ONLY ONE current solution currently available.


Go to finder.

Click Go.

Whilst in this menu hold down the options key.

Go to Library.

Go to Safari folder.

Then databases folder.

Remove corrupted folders.

That's all well and good, I suppose, but it isn't a solution to the original poster's problem. Their issue is with an iPhone.

Jun 9, 2017 9:21 AM in response to NGMmac

NGMmac wrote:


Same problem occurs on the Mac OS X version of Safari.


If you're having a problem with your Mac, you should post in the relevant Mac forum. Mixing up operating systems is causing confusion in this thread. And, as it is a completely different operating systems, though the symptoms may be the same, the underlying problem probably is not.

Jun 9, 2017 2:12 PM in response to IdrisSeabright

I I spoke with an Apple senior tech named Lou. He reports that Apple programmers are aware of this issue but haven't given it a high priority yet since the number of complaints is too small to make it a top priority. They suspect it may be the iPhone users issue not there's. I disagreed and explained all my reasons which he seemed willing to consider. His iPhone has individual data that are persistent by design because he uses certain apps like HBO which helps it load faster. Still, he is able to deleted manually by sliding left on the data under the Safari>Advance>website delete manual function. We tried several other backdoor options but none worked. It's possible that by Apple OS version 11 this summer correct. I suspected Safari needs fixing not the OS and some websites may be aggravating this issue by deliberately programming in persistent data around Apple delete function. Lou was willing to consider alll this and pass up the line. Patience!

Jun 10, 2017 8:01 AM in response to ParhamS

Right now it's more of nuisance. The sites that I have never visited contain 0 bytes of data. What concerns me are that sites not directly visited somehow are able to load something onto my iPad. Tecno Luddite ignorant idiot here. Guessing the process the sites use are a possible "door" for some ugly, unwanted malware to enter through.


One of the sites listed is rwrope.com. Just went to their webpage. An online retailer of rope. Do frequently visit the Sampson and New England rope websites. Wondering if either of those sites are the source of my sticky cookie?

Is it possible for a company to embed hidden cookies in the site you are visiting that then get stuck on your iOS platform?


No matter what, Apple needs to deal with this problem if it has any chance of being a leak to allow malicious software onto your hardware. OS and iOS flaw = opportunity for the poo heads out their.

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Clearing Safari website data does not delete everything - iPhone

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