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jeffsiver Author

Level 1

32 points

Plantronics USB Headset Stutters After Upgrading to 10.12.4

I've got a Plantronics USB Headset (a basic headset, http://www.plantronics.com/us/product/audio-478). I've used it on this and previous MacBooks for about three years with no problems. Today, after updating to 10.12.4, it started stuttering. It's bad enough I can't understand anything through it.

I am on an early 2015 MacBook Pro Retina, 13".

- Input and Output from the built-in audio is fine

- Output from a USB connected headphone amp is fine

- Other USB devices, like my keyboard, are fine

- I have two of these headsets, both exhibit the stuttering but both worked fine before the upgrade.

- I have reset the SMC and PRAM.

- I have changed which USB port it is plugged into including unplugging all other devices

I'm not sure what else to try at this point. Any help would be greatly appreciated.

MacBook Pro (Retina, 13-inch,Early 2015), macOS Sierra (10.12.4)

Posted on Mar 27, 2017 9:24 PM

Top-ranking reply

dstengel

Level 1

9 points

Posted on Mar 31, 2017 12:12 PM

I have a MacBook Pro Retina, 15-inch and a Plantronics 478 USB headset, and I found a temporary solution for myself. Not ideal but it fixed the stuttering after updating to Sierra 10.12.4.

Because this MacBook only has 2 USB ports (really disappointing discovery I might add ...ahem looking at you Apple), I was forced to buy a small USB hub containing 4 more ports.

I only get the stuttering when I plug the headset directly into native USB slot on the MacBook itself. For some reason when I plug the headset into one of the ports on the USB hub, the stuttering goes away and the sound is back to normal.

Hope this is helpful is some way.

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