This accessory may not be supported

gilbertfromscarborough wrote:

So what if one has this same error appear, when NOTHING is plugged in?

I'd guess there's a hardware problem with the port. Make an appointment at the Genius Bar at your local Apple Store for evaluation.

Try following the advice in the Apple Recommended post at the top of every page of this thread.

Just updated both my iPhone 7 and iPhone 6s to IOS 11.2.5, about 2-3 days ago.

So far I have not seen the dreaded "accessory warning".. Fingers crossed that this version corrected the debacle..

🙂

Gil

I would stand by the fact you probably have a hardware issue with the Lightning connector. If it was a global iOS problem everyone would be having it.

Updated to 11.2.5
Issue gone!

🙂

Yes, Apple IS doing just that. That is why after the upgrade some devices like 3rd party chargers will not work. I have insurance for my iPhone through Asurion, when my I phone was replace due to damage I receive a refurbish one with a 3rd party charger and cable. A year after using them successfully I upgraded to 10.3.2 and now when I plug in my phone to charge the "This Accessory May another Be Supported On iPhone" appears. So yes Apple IS trying to make you and everyone else throw away their 3rd party accessories so they can keep making even more money. I smell a class action lawsuit against Apple for this stunt.

Same to me it won’t charging after buying new cable for extra spot. Than testing with the old one was just fine. The cable works with others gadget at the store but not mine. So it’s definitely not a hardware issue. Thinking or maybe not going to use another apple product coz they never try to fix the problem since IOS 10. Really a big failure and customer are being just left behind it. Also battery drain very fast at IOS 10

I am having the same issue with this error message coming up. I have it on a range of different chargers and even my 3.5mm to lightening bolt connector.

My phone was replaced by apple 3 weeks ago due to an issue with the battery life on my previous device. So, i decided to take my device back into store to have it looked at.

The genius i spoke to said that there was a lot of dirt in the connector which i was a little less than convinced about due to the phone being so old but i went with it and accepted it as an answer. (Note- my new phone has a smashed screen). The genius did however say that even though this was probably the issue, his manager advised that they would replace the phone for the cost of a new screen. I was confused that he even mentioned this to me as he told me the dirt he removed was probably the issue?

I told him i was not prepared to pay for the screen replacement and went on my way.

I got home and yet again, when plugged into various chargers, my phone continued to have this error message and so i could not charge my phone overnight as it would randomly stop during the night.

I decided to go back to the store to discuss what had happened. I told the genius in the store of my issues and he stressed that the phone is ‘out of warranty’ due to the smashed screen. I told him that i did not want a screen replacement but i wanted a phone that charged properly. He told me he could not fulfill my request so i asked to speak to somebody that could do this. He told me he was a senior technician and they do not have the power to do this.

As i continued to try and reason with him, even though he agreed with what i was saying in that, replacing the screen does not affect the charger, and so to ask me to pay for a replacement screen was an unreasonable request, he could not change the warranty policy details. He then told me that he was very busy and due to the long queue was not prepared to continue conversation with me and told me to call AppleCare to escalate my issue. He once again agreed that i had a fair point in not paying for the screen replacement however he could not help.

I left the store and called AppleCare where a very efficient call centre worker quickly forwarded me to his manager as he knew he could not help me with my issue. After waiting for a few minutes, i was put on to a lady working for AppleCare and despite explaining my story she also told me she could not help and that my request was unreasonable as the phone was ‘out of warranty’. After about 10 minutes on the phone to the lady, she asked me if i was nearby to the store i had been in (which i was) and if i was able to put her on to the Genius bar representative that i had spoken to earlier. After waiting for around a further 10 minutes he eventually spoke to her and they finally arrived at the agreement to get me to speak with the branch manager of the store i was in.

My issue was explained by the genius representative and the store manager continued to tell me about how ‘we don’t get into the ifs and buts with the customer’ as it causes confusions. I asked him a simple question, ‘Of i buy a car and it is in warranty and there is an issue with the engine but it has a cracked windscreen, does the car dealer tell me that they will not complete the repair work on the engine until i pay for a windscreen replacement?’ , he replied with ‘I don’t know about that as i am not a car dealer.’. I asked him a further question, ‘does scratched and dents of the casing of the Iphone also classed as ‘accidental damage’? ‘ he replied with ‘yes’. So i asked him why they replaced my other iphone 7 two weeks ago, he told me he could not talk about the previous device.

I asked him if i was to pay for the screen replacement, would they actually replace the screen? He said no, but that the phone would simply be recycled.

I told him that it seems as though apple are aware that there are issues with their phones, however, when they know they need to replace their phones, they try to squeeze every last penny out of you by putting in place biased and unrealistic warranty guidelines. It is not my fault that apple designed their phones in such a way that they cannot replace parts in them. I simply expect to spend £719 on a phone that does one simple thing, and that is charge.

I am extremely disappointed with Apple’s Customer Service

Alev9891 wrote:

I wish that was a valid option. I’m 2.5 hours to an Apple store. They might just need to figure it out compared to me driving to an Apple store.

No one at Apple is a mind reader. If you don't tell them you have a problem, they won't solve it. If you're not near an Apple Store, use the Contact Support link to get in touch with them.

I am inclined to believe this is an IOS issue.. I have two different phones. iPhone 7, very few instances of this pop-up since 11.x.x.

iPhone 6s started with the pop ups about 3 weeks after getting the phone, and each time it was not charging when the pop up occurred..

I updated to 11.2.1 shortly after getting the phone. That's when the pop up started.

Way off Lawrence.

It is 100% the software responsible for this.

The message itself "MAY not be supported" was inserted and is operated by what? SOFTWARE.

Before 10.2.x this message wasn't even capable of displaying. Also you must not be in the technology field.

Just because YOU don't know a thing or understand it does not mean that you're right in those statements.

In technology there are no such thing as coincidences. Only correlations. You simply just don't see the common denominator.

There are a ton of people with this issue, the whole dirt, hold down the notice and go to airplane, etc etc etc.. it's all BS.

Sure that may cure some of the issues but 80% of the people in this boat are not solving their issue with your recommendations.

The only point you made which is part of the issue us "Using a non-certified lightning cable"

This is true. In fact, their update was specifically designed to negate the use of these cables since the honor system wasn't good enough. Frankly this may end in class action or if it gets enough bad press, stock lowering or sales decline, then they will retract this absurd extortion from the next release of OS update.

It's this simple, there is a central server which hosts a collective database (and growing) of all of the EUID sequences on all of the cable chip headers. So you may have a cable that works but once your phone communicates with a recent enough version of this database, then you will get the error on that cable. Once you get it, you might as well

Debunk this:

If it is dirt, would this not affect ALL cables inserted? Not just one??

My nearest Genius Bar is more than three hours away. It would be cheaper to buy a new one than drive there, but the point is I shouldn't have to. Apple is so overzealous in trying to stop third party accessories that it is bricking their own products.

mdkinn2 wrote:

That would make sense except I'm getting the message using the original, Apple supplied charger that came with my iPhone. So it doesn't appear to be related to using a 3rd party accessory.

If you're seeing the message with original equipment, it usually means one of two things. One, there is pocket lint or other debris in your charging port. Take a look at it with a good light and a magnifying glass. Clean out any junk with a non-conductive tool such as the stick from a cotton swab. Two, the cable, even though genuine, is defective or damaged. If there's no external damage and it's less than a year old, contact Apple for a replacement.

Mr. Rutherford apparently has his own issues.

Most of the car analogies are tiresome anyway, but if you are going to use one in your case it would be more valid with this one: If you rear end the car in front of you and afterwords your alternator is not charging properly is it legitimate for your dealership to deny you warranty service.

amit_ax wrote:

It looks like Apple is taking its customers as granted. I am frustrated now keeping on changing my chargers.

What did the folks at the Genius Bar tell you when you took your phone and charges in?