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Hello friends,
i use iphone 6, IOS 10.2.1 and there's a problem while charging always show "this accessoary my not be supported"
please help me, how can i fix this issue?? i have read some article about it in this disscusion forum, but still can't solve it. PLease help me, is it something wrong with the cable? or the phone? or the IOS?
please anyone can help me give me an answer??? 😟😢
iPhone 6, iOS 10.2.1
I am having the same issue with this error message coming up. I have it on a range of different chargers and even my 3.5mm to lightening bolt connector.
My phone was replaced by apple 3 weeks ago due to an issue with the battery life on my previous device. So, i decided to take my device back into store to have it looked at.
The genius i spoke to said that there was a lot of dirt in the connector which i was a little less than convinced about due to the phone being so old but i went with it and accepted it as an answer. (Note- my new phone has a smashed screen). The genius did however say that even though this was probably the issue, his manager advised that they would replace the phone for the cost of a new screen. I was confused that he even mentioned this to me as he told me the dirt he removed was probably the issue?
I told him i was not prepared to pay for the screen replacement and went on my way.
I got home and yet again, when plugged into various chargers, my phone continued to have this error message and so i could not charge my phone overnight as it would randomly stop during the night.
I decided to go back to the store to discuss what had happened. I told the genius in the store of my issues and he stressed that the phone is ‘out of warranty’ due to the smashed screen. I told him that i did not want a screen replacement but i wanted a phone that charged properly. He told me he could not fulfill my request so i asked to speak to somebody that could do this. He told me he was a senior technician and they do not have the power to do this.
As i continued to try and reason with him, even though he agreed with what i was saying in that, replacing the screen does not affect the charger, and so to ask me to pay for a replacement screen was an unreasonable request, he could not change the warranty policy details. He then told me that he was very busy and due to the long queue was not prepared to continue conversation with me and told me to call AppleCare to escalate my issue. He once again agreed that i had a fair point in not paying for the screen replacement however he could not help.
I left the store and called AppleCare where a very efficient call centre worker quickly forwarded me to his manager as he knew he could not help me with my issue. After waiting for a few minutes, i was put on to a lady working for AppleCare and despite explaining my story she also told me she could not help and that my request was unreasonable as the phone was ‘out of warranty’. After about 10 minutes on the phone to the lady, she asked me if i was nearby to the store i had been in (which i was) and if i was able to put her on to the Genius bar representative that i had spoken to earlier. After waiting for around a further 10 minutes he eventually spoke to her and they finally arrived at the agreement to get me to speak with the branch manager of the store i was in.
My issue was explained by the genius representative and the store manager continued to tell me about how ‘we don’t get into the ifs and buts with the customer’ as it causes confusions. I asked him a simple question, ‘Of i buy a car and it is in warranty and there is an issue with the engine but it has a cracked windscreen, does the car dealer tell me that they will not complete the repair work on the engine until i pay for a windscreen replacement?’ , he replied with ‘I don’t know about that as i am not a car dealer.’. I asked him a further question, ‘does scratched and dents of the casing of the Iphone also classed as ‘accidental damage’? ‘ he replied with ‘yes’. So i asked him why they replaced my other iphone 7 two weeks ago, he told me he could not talk about the previous device.
I asked him if i was to pay for the screen replacement, would they actually replace the screen? He said no, but that the phone would simply be recycled.
I told him that it seems as though apple are aware that there are issues with their phones, however, when they know they need to replace their phones, they try to squeeze every last penny out of you by putting in place biased and unrealistic warranty guidelines. It is not my fault that apple designed their phones in such a way that they cannot replace parts in them. I simply expect to spend £719 on a phone that does one simple thing, and that is charge.
I am extremely disappointed with Apple’s Customer Service
biffhungwell wrote:
Anyone who says or thinks this is a hardware issue is blind...
Then how com so many peoples' issues are resolved either cleaning out the port or by changing cables?
If you're using a cable that it not Made for iPhone certified, yes, it may stop working after a software update. This is for your and Apple's protection. No one really wants a phone to catch on fire.
So you're telling me the cables I've been using for years all of a sudden will catch my phone on fire. And those same cables I've been using for years all of sudden stop working after an Apple update??? And yes I've tried my OEM charger and it works fine but this isn't the point. The point is Apple is so bent on holding their customers hostage that in the end it will only hurt them. If they want us to use OEM items then they need to drop their prices about %50 and maybe I would entertain buying their OEM products... I've also had Android for a number of years with all sorts of aftermarket chargers without issue. Apple isn't trying to protect their products... They are trying to protect their pockets!
You are confusing “opinion” and Fact. It is a fact that using a non-certified cable can damage your phone. Not an opinion. There are 4 microcircuits in the Lightning connector. A MFI certified cable has parts that have met Apple’s specifications. Brand X cables may or may not., but probably not, because if they were the manufacturer could easily get their product certified. You as a consumer have no way of knowing the quality of the components in the cable.
I completely agree with you. I have tried all the suggestions, and still nothing allows me to charge my device since upgrading. The standard advice about cleaning ports is next to useless. I am afraid to mention who I think the culprit is, because of the heavy moderation on this website. Maybe try cleaning the connections on the cable itself?
It wouldn’t make sense to support 3rd party devices, it is a business after all! You guys didn’t thought of that before purchasing an Apple product, I know it is frustrating but for my case this is happening with the original charger, so the point gets lost
I might be wrong but I think it could be because the made there iOS more for there phones without aux ports and you listen through the charging port and it thinks your trying to listen to music from your outlet due to a either to many watts or to little watts coming in
This is most definitely and IOS issue, I have been using an Anker battery case for IPhone 6s for almost a year with no issues at all. As of the IOS 10.2.1 update started getting the unsupported accessory error like others here. The Anker Case is Apple certified, have previously had same thing happen when using a Mophie Case and an IOS upgrade occurred too. To prove it I removed phone from Case today and plugged in with OEM Apple charge and cable that came with this phone and got exactly same error.
Apple stop trying to blame your bad, untested code on third party accessories and admit you have buggy code like usual and fix it immediately.
So what if one has this same error appear, when NOTHING is plugged in?
I've just seen it appear (as well as before, many times), now (twice) in the last 20 minutes. Running 11.2.2
Nothing plug into my iPhone 6s at all. I've even seen it appear once on my iPhone 7 (work phone).
That too, had nothing plugged into the phone.
??
Gil
gilbertfromscarborough wrote:
So what if one has this same error appear, when NOTHING is plugged in?
I'd guess there's a hardware problem with the port. Make an appointment at the Genius Bar at your local Apple Store for evaluation.
I guess...?
But these are brand new iphones (one month old, for each). One from Rogers in Toronto (iPhone 7) and one from Bell in Calgary (iPhone 6s)? Both running IOS 11.2.2. 😟 The iPhone 7 only gets used M-F.
Gil
gilbertfromscarborough wrote:
I guess...?
But these are brand new iphones (one month old, for each). One from Rogers in Toronto (iPhone 7) and one from Bell in Calgary (iPhone 6s)? Both running IOS 11.2.2. 😟 The iPhone 7 only gets used M-F.
I'm not sure what that has to do with anything. Actual defects tend to show up fairly quickly.
Just seems odd, that at 11.1, I didn't see this (although, with my iPhone 5s it did do this for a while at 10.x.x), then I update these two phones to 11.1.1 all the way to 11.2.2, and this message starts appearing?
I'll take them to the "Genius bar" (grin) and see if any of the geniuses know.. It happens at random times. Both phones have been sitting in front me for the last hour and 20, and no pop up on the lock screen so far.. Last one was around 2 hours ago.
Thanks!
Before you go get a flashlight and look in your Lightning port on your iPhone and see if there is any detritus there. If there is get a toothpick and carefully remove it.
I've never had the popup and my adapter works.
Checked with flashlight and Giotto blower (camera large squeeze blower).
Nothing.
As indicated earlier.. I am not plugging anything into the phone's lightning or speaker port, when this message pops up.
It came up only once today on the 6s (nothing plugged in). The work iPhone 7 was fine (today). It was plugged in and charging from my PC's USB port.
Thanks.
Gil
I am inclined to believe this is an IOS issue.. I have two different phones. iPhone 7, very few instances of this pop-up since 11.x.x.
iPhone 6s started with the pop ups about 3 weeks after getting the phone, and each time it was not charging when the pop up occurred..
I updated to 11.2.1 shortly after getting the phone. That's when the pop up started.
This accessory may not be supported
