This accessory may not be supported

Hello friends,

i use iphone 6, IOS 10.2.1 and there's a problem while charging always show "this accessoary my not be supported"

please help me, how can i fix this issue?? i have read some article about it in this disscusion forum, but still can't solve it. PLease help me, is it something wrong with the cable? or the phone? or the IOS?

please anyone can help me give me an answer??? 😟😢

iPhone 6, iOS 10.2.1

Posted on Mar 30, 2017 12:02 AM

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Question marked as Top-ranking reply

Posted on Mar 30, 2017 12:38 PM

Hello,

If an alert says that your accessory isn't supported or certified

These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices.

  1. Remove any debris from the charging port on the bottom of your device.
  2. Restart your iOS device.
  3. Try a different USB cable or charger.
  4. Make sure that you have the latest version of iOS.
  5. Contact Apple Support to set up service.


More info here:

If your iPhone, iPad, or iPod touch won't charge - Apple Support

103 replies

Nov 15, 2017 6:29 AM in response to biffhungwell

biffhungwell wrote:


So you're telling me the cables I've been using for years all of a sudden will catch my phone on fire.

I'm saying that the chances of something going badly wrong if you're using a cable that is not Made for iPhone certified (which is not the same as OEM) are substantially higher. Sometimes they work but often they stop working.


I've crossed the street against the light and never been hit by a car. Does that make it a sensible idea?


I don't care what phone or cable you chose. Nor does anyone else posting here. If you want Apple to know how you feel, use the feedback page:


http://www.apple.com/feedback

Jan 29, 2018 7:51 AM in response to gilbertfromscarborough

gilbertfromscarborough wrote:


Please re-read ALL of my responses.. I, at no time, had ANY cables plugged into my iPhones when they exhibited the "accessory" error message.


Nothing really to do with the cables in my case..


I stand by the IOS software kerfuffle. 🙂

If you think that's the case restore iOS and set up the phone as NEW. If you still have the problem it is hardware.


Going back to your previous diatribe, would you please define "ton" - is it 1? 10, 100? BTW, I am not "way off". And I understand software and hardware; I've been in the business for over 50 years, and have a Masters in Computer Science and a BS in Electrical Engineering. And I'm currently a registered Apple developer. So I "am in I. T." also.


The check that was added for certified accessories was added about 3 years ago, because a number of uncertified accessories were damaging iPhones. As there are 161 certified accessories it's hard to argue that there is any cause for legal action.

Apr 10, 2018 2:21 PM in response to SAW-1971

That’s because the problem is NOT with the charger, it’s with the connection. I can’t agree with those that say to clean it with a cotton swab because you’ll likely make it worse since they ‘shed’ material. Blow into the connection, you have something interfering within the phone. If that doesn’t work, try it again and again. It will clear the charging port.


Don’t make this harder than it is, there’s no conspiracy going on, ports pick up junk from normal use.

Apr 10, 2018 2:31 PM in response to cxs

cxs wrote:


That’s because the problem is NOT with the charger, it’s with the connection. I can’t agree with those that say to clean it with a cotton swab because you’ll likely make it worse since they ‘shed’ material. Blow into the connection, you have something interfering within the phone. If that doesn’t work, try it again and again. It will clear the charging port.


Don’t make this harder than it is, there’s no conspiracy going on, ports pick up junk from normal use.

NO ONE has ever said to use a cotton swab. Please read more carefully. The advice is to use the STICK from a cotton swab after cutting off the end. Blowing into the connection is one of the worst things you can do; it can force the foreign material into the phone, where it can cause even more damage. A toothpick is also a good tool for cleaning the connector. Otherwise, you are correct; stuff happens (and accumulates).

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This accessory may not be supported

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