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I am having the same issue with this error message coming up. I have it on a range of different chargers and even my 3.5mm to lightening bolt connector.

My phone was replaced by apple 3 weeks ago due to an issue with the battery life on my previous device. So, i decided to take my device back into store to have it looked at.

The genius i spoke to said that there was a lot of dirt in the connector which i was a little less than convinced about due to the phone being so old but i went with it and accepted it as an answer. (Note- my new phone has a smashed screen). The genius did however say that even though this was probably the issue, his manager advised that they would replace the phone for the cost of a new screen. I was confused that he even mentioned this to me as he told me the dirt he removed was probably the issue?

I told him i was not prepared to pay for the screen replacement and went on my way.

I got home and yet again, when plugged into various chargers, my phone continued to have this error message and so i could not charge my phone overnight as it would randomly stop during the night.

I decided to go back to the store to discuss what had happened. I told the genius in the store of my issues and he stressed that the phone is ‘out of warranty’ due to the smashed screen. I told him that i did not want a screen replacement but i wanted a phone that charged properly. He told me he could not fulfill my request so i asked to speak to somebody that could do this. He told me he was a senior technician and they do not have the power to do this.

As i continued to try and reason with him, even though he agreed with what i was saying in that, replacing the screen does not affect the charger, and so to ask me to pay for a replacement screen was an unreasonable request, he could not change the warranty policy details. He then told me that he was very busy and due to the long queue was not prepared to continue conversation with me and told me to call AppleCare to escalate my issue. He once again agreed that i had a fair point in not paying for the screen replacement however he could not help.

I left the store and called AppleCare where a very efficient call centre worker quickly forwarded me to his manager as he knew he could not help me with my issue. After waiting for a few minutes, i was put on to a lady working for AppleCare and despite explaining my story she also told me she could not help and that my request was unreasonable as the phone was ‘out of warranty’. After about 10 minutes on the phone to the lady, she asked me if i was nearby to the store i had been in (which i was) and if i was able to put her on to the Genius bar representative that i had spoken to earlier. After waiting for around a further 10 minutes he eventually spoke to her and they finally arrived at the agreement to get me to speak with the branch manager of the store i was in.

My issue was explained by the genius representative and the store manager continued to tell me about how ‘we don’t get into the ifs and buts with the customer’ as it causes confusions. I asked him a simple question, ‘Of i buy a car and it is in warranty and there is an issue with the engine but it has a cracked windscreen, does the car dealer tell me that they will not complete the repair work on the engine until i pay for a windscreen replacement?’ , he replied with ‘I don’t know about that as i am not a car dealer.’. I asked him a further question, ‘does scratched and dents of the casing of the Iphone also classed as ‘accidental damage’? ‘ he replied with ‘yes’. So i asked him why they replaced my other iphone 7 two weeks ago, he told me he could not talk about the previous device.

I asked him if i was to pay for the screen replacement, would they actually replace the screen? He said no, but that the phone would simply be recycled.

I told him that it seems as though apple are aware that there are issues with their phones, however, when they know they need to replace their phones, they try to squeeze every last penny out of you by putting in place biased and unrealistic warranty guidelines. It is not my fault that apple designed their phones in such a way that they cannot replace parts in them. I simply expect to spend £719 on a phone that does one simple thing, and that is charge.

I am extremely disappointed with Apple’s Customer Service