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Hello friends,
i use iphone 6, IOS 10.2.1 and there's a problem while charging always show "this accessoary my not be supported"
please help me, how can i fix this issue?? i have read some article about it in this disscusion forum, but still can't solve it. PLease help me, is it something wrong with the cable? or the phone? or the IOS?
please anyone can help me give me an answer??? 😟😢
iPhone 6, iOS 10.2.1
I am having the same issue with this error message coming up. I have it on a range of different chargers and even my 3.5mm to lightening bolt connector.
My phone was replaced by apple 3 weeks ago due to an issue with the battery life on my previous device. So, i decided to take my device back into store to have it looked at.
The genius i spoke to said that there was a lot of dirt in the connector which i was a little less than convinced about due to the phone being so old but i went with it and accepted it as an answer. (Note- my new phone has a smashed screen). The genius did however say that even though this was probably the issue, his manager advised that they would replace the phone for the cost of a new screen. I was confused that he even mentioned this to me as he told me the dirt he removed was probably the issue?
I told him i was not prepared to pay for the screen replacement and went on my way.
I got home and yet again, when plugged into various chargers, my phone continued to have this error message and so i could not charge my phone overnight as it would randomly stop during the night.
I decided to go back to the store to discuss what had happened. I told the genius in the store of my issues and he stressed that the phone is ‘out of warranty’ due to the smashed screen. I told him that i did not want a screen replacement but i wanted a phone that charged properly. He told me he could not fulfill my request so i asked to speak to somebody that could do this. He told me he was a senior technician and they do not have the power to do this.
As i continued to try and reason with him, even though he agreed with what i was saying in that, replacing the screen does not affect the charger, and so to ask me to pay for a replacement screen was an unreasonable request, he could not change the warranty policy details. He then told me that he was very busy and due to the long queue was not prepared to continue conversation with me and told me to call AppleCare to escalate my issue. He once again agreed that i had a fair point in not paying for the screen replacement however he could not help.
I left the store and called AppleCare where a very efficient call centre worker quickly forwarded me to his manager as he knew he could not help me with my issue. After waiting for a few minutes, i was put on to a lady working for AppleCare and despite explaining my story she also told me she could not help and that my request was unreasonable as the phone was ‘out of warranty’. After about 10 minutes on the phone to the lady, she asked me if i was nearby to the store i had been in (which i was) and if i was able to put her on to the Genius bar representative that i had spoken to earlier. After waiting for around a further 10 minutes he eventually spoke to her and they finally arrived at the agreement to get me to speak with the branch manager of the store i was in.
My issue was explained by the genius representative and the store manager continued to tell me about how ‘we don’t get into the ifs and buts with the customer’ as it causes confusions. I asked him a simple question, ‘Of i buy a car and it is in warranty and there is an issue with the engine but it has a cracked windscreen, does the car dealer tell me that they will not complete the repair work on the engine until i pay for a windscreen replacement?’ , he replied with ‘I don’t know about that as i am not a car dealer.’. I asked him a further question, ‘does scratched and dents of the casing of the Iphone also classed as ‘accidental damage’? ‘ he replied with ‘yes’. So i asked him why they replaced my other iphone 7 two weeks ago, he told me he could not talk about the previous device.
I asked him if i was to pay for the screen replacement, would they actually replace the screen? He said no, but that the phone would simply be recycled.
I told him that it seems as though apple are aware that there are issues with their phones, however, when they know they need to replace their phones, they try to squeeze every last penny out of you by putting in place biased and unrealistic warranty guidelines. It is not my fault that apple designed their phones in such a way that they cannot replace parts in them. I simply expect to spend £719 on a phone that does one simple thing, and that is charge.
I am extremely disappointed with Apple’s Customer Service
Lawrence Finch wrote:
What part of "All the phone knows is that something is wrong, it doesn't have enough information to identify the problem." don't you understand?
At a guess, the parts that don't support their contention.
"don't you understand" a phone is a piece of hardware. Electronic equipment have been equipped with error codes as long as I worked in the field. I bet you have noticed that when there is a problem with an electric/gas washer it will provide error codes, stoves/ovens will provide you with an error code, your car will supply you with an error code, the Electric Company works with error codes and so it goes. If you have the proper equipment, you can hook in to electronics and read any error codes. Would you say a car would not give you an error code because it is a car? By the way, this message is coming up on iPads, iPhones, iTouch, etc. All are equipped with software and firmware.
The error is that when the phone interrogates the identity chip in the Lightning connector (there are 4 chips, one of them has information on the model and manufacturer of the cable) it is not getting a valid answer. This can be caused by the power source being noise or out of spec, the cable is bad, the cable is not MFI certified, or the connection to the phone from the cable is not making good contact. Or the circuit in the phone that checks the code has failed. But there is no way to identify which of these it is without further investigation.
Your example of cars is flawed. Yes, a modern car can report many error codes, but, if you have ever read or used a car service manual (I have), when you look up the code there is almost always a lengthy diagnostic procedure the car technician must go through to identify the root cause. The code itself does not convey enough information. Likewise, you must go through a diagnostic procedure to identify the actual problem when the phone reports this error. That includes cleaning the connector, trying a different cable, trying a different power source. If all of those fail to resolve the problem most likely the power management chip in the phone had failed.
pfkish wrote:
"don't you understand" a phone is a piece of hardware. Electronic equipment have been equipped with error codes as long as I worked in the field. I bet you have noticed that when there is a problem with an electric/gas washer it will provide error codes, stoves/ovens will provide you with an error code, your car will supply you with an error code, the Electric Company works with error codes and so it goes. If you have the proper equipment, you can hook in to electronics and read any error codes. Would you say a car would not give you an error code because it is a car? By the way, this message is coming up on iPads, iPhones, iTouch, etc. All are equipped with software and firmware.
Yes, and I understand that, very often, error codes are pretty generic. They say, "Hey, something is wrong!" and that's about it. My washing machine flashes an extremely helpful "ERR", for example. So, I check to make sure that the door is properly latched. If that doesn't work, I unplug it and plug it back in. If that doesn't work, I wait for my housemate (the electrician) to come home and let him go through the same procedure and then call Sears.
A related example. My electric range just displayed "F5", so I got out the technician's instructions (which I kept). It lists 10 possible reasons for this code, and has a very lengthy diagnostic procedure to determine what the actual cause is, which includes replacing parts.
Lawrence Finch wrote:
A related example. My electric range just displayed "F5", so I got out the technician's instructions (which I kept). It lists 10 possible reasons for this code, and has a very lengthy diagnostic procedure to determine what the actual cause is, which includes replacing parts.
Fortunately, my gas range has not seen fit to display any error messages. And, the washer is usually just a case of the door not being latched. My dryer is too stupid to know it has any problems. Usually it doesn't.
Error codes save very specific things based on how they are coded. But I'm glad we all know a little more about error codes and electronics. I think we are further along than your original comment:
"What part of "All the phone knows is that something is wrong, it doesn't have enough information to identify the problem." don't you understand?"
Adios and good luck.
pfkish wrote:
All the phone knows is that something is wrong, it doesn't have enough information to identify the problem.
No, I'm pretty sure all we did was demonstrate that that statement was correct.
That’s because the problem is NOT with the charger, it’s with the connection. I can’t agree with those that say to clean it with a cotton swab because you’ll likely make it worse since they ‘shed’ material. Blow into the connection, you have something interfering within the phone. If that doesn’t work, try it again and again. It will clear the charging port.
Don’t make this harder than it is, there’s no conspiracy going on, ports pick up junk from normal use.
cxs wrote:
That’s because the problem is NOT with the charger, it’s with the connection. I can’t agree with those that say to clean it with a cotton swab because you’ll likely make it worse since they ‘shed’ material. Blow into the connection, you have something interfering within the phone. If that doesn’t work, try it again and again. It will clear the charging port.
Don’t make this harder than it is, there’s no conspiracy going on, ports pick up junk from normal use.
NO ONE has ever said to use a cotton swab. Please read more carefully. The advice is to use the STICK from a cotton swab after cutting off the end. Blowing into the connection is one of the worst things you can do; it can force the foreign material into the phone, where it can cause even more damage. A toothpick is also a good tool for cleaning the connector. Otherwise, you are correct; stuff happens (and accumulates).
that is the problem started. After about 20 seconds plugged and lightening, the message shows... sigh... I think Apple try to sell their accessory with fault message. This is pure OS issue.
It's extremely frustrating. I've bought new iPhone chargers and am still getting this error message. 😡
when I put My charger it come this error!!
What????
Hello,
Before going to the store, I would recommend contacting Apple Support as they can try some troubleshooting steps and guide you in the right direction.
This accessory may not be supported
