This accessory may not be supported

Hello friends,

i use iphone 6, IOS 10.2.1 and there's a problem while charging always show "this accessoary my not be supported"

please help me, how can i fix this issue?? i have read some article about it in this disscusion forum, but still can't solve it. PLease help me, is it something wrong with the cable? or the phone? or the IOS?

please anyone can help me give me an answer??? 😟😢

iPhone 6, iOS 10.2.1

Posted on Mar 30, 2017 12:02 AM

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Question marked as Top-ranking reply

Posted on Mar 30, 2017 12:38 PM

Hello,

If an alert says that your accessory isn't supported or certified

These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices.

  1. Remove any debris from the charging port on the bottom of your device.
  2. Restart your iOS device.
  3. Try a different USB cable or charger.
  4. Make sure that you have the latest version of iOS.
  5. Contact Apple Support to set up service.


More info here:

If your iPhone, iPad, or iPod touch won't charge - Apple Support

103 replies

Apr 16, 2017 7:51 AM in response to Briansyddall

The USB worked since day one that I have my iPad. I upgraded the system to iOS 10.3.1 on last Friday evening, and the problem starts. After 20 seconds plugged and lightening, the message shows "the accessory may not be supported" "Dismiss". I tried the every single steps that were listed on the website, no luck!! Does Apple OS team change the code on monitoring charging system? It looks like every time they upgrade the system always have some people got "downgrade". Sigh...... Are they trying to follow the Microsoft always have side effects on system upgrade? Or they just try to remind the people that "it is the time to buy new accessory".

Jun 26, 2017 1:26 PM in response to El_Vid

I am using a lightening cord to USB and split to 3.5mm and getting the same error. Not plugged into power supply. What is the reasoning behind this being unsupported? This is new to the latest update. I have heard of the same problem with just lightening to 3.5 mm adapters as well. They work for a minute so there should be no reason for them to stop working.

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This accessory may not be supported

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