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Hello friends,
i use iphone 6, IOS 10.2.1 and there's a problem while charging always show "this accessoary my not be supported"
please help me, how can i fix this issue?? i have read some article about it in this disscusion forum, but still can't solve it. PLease help me, is it something wrong with the cable? or the phone? or the IOS?
please anyone can help me give me an answer??? 😟😢
iPhone 6, iOS 10.2.1
I am having the same issue with this error message coming up. I have it on a range of different chargers and even my 3.5mm to lightening bolt connector.
My phone was replaced by apple 3 weeks ago due to an issue with the battery life on my previous device. So, i decided to take my device back into store to have it looked at.
The genius i spoke to said that there was a lot of dirt in the connector which i was a little less than convinced about due to the phone being so old but i went with it and accepted it as an answer. (Note- my new phone has a smashed screen). The genius did however say that even though this was probably the issue, his manager advised that they would replace the phone for the cost of a new screen. I was confused that he even mentioned this to me as he told me the dirt he removed was probably the issue?
I told him i was not prepared to pay for the screen replacement and went on my way.
I got home and yet again, when plugged into various chargers, my phone continued to have this error message and so i could not charge my phone overnight as it would randomly stop during the night.
I decided to go back to the store to discuss what had happened. I told the genius in the store of my issues and he stressed that the phone is ‘out of warranty’ due to the smashed screen. I told him that i did not want a screen replacement but i wanted a phone that charged properly. He told me he could not fulfill my request so i asked to speak to somebody that could do this. He told me he was a senior technician and they do not have the power to do this.
As i continued to try and reason with him, even though he agreed with what i was saying in that, replacing the screen does not affect the charger, and so to ask me to pay for a replacement screen was an unreasonable request, he could not change the warranty policy details. He then told me that he was very busy and due to the long queue was not prepared to continue conversation with me and told me to call AppleCare to escalate my issue. He once again agreed that i had a fair point in not paying for the screen replacement however he could not help.
I left the store and called AppleCare where a very efficient call centre worker quickly forwarded me to his manager as he knew he could not help me with my issue. After waiting for a few minutes, i was put on to a lady working for AppleCare and despite explaining my story she also told me she could not help and that my request was unreasonable as the phone was ‘out of warranty’. After about 10 minutes on the phone to the lady, she asked me if i was nearby to the store i had been in (which i was) and if i was able to put her on to the Genius bar representative that i had spoken to earlier. After waiting for around a further 10 minutes he eventually spoke to her and they finally arrived at the agreement to get me to speak with the branch manager of the store i was in.
My issue was explained by the genius representative and the store manager continued to tell me about how ‘we don’t get into the ifs and buts with the customer’ as it causes confusions. I asked him a simple question, ‘Of i buy a car and it is in warranty and there is an issue with the engine but it has a cracked windscreen, does the car dealer tell me that they will not complete the repair work on the engine until i pay for a windscreen replacement?’ , he replied with ‘I don’t know about that as i am not a car dealer.’. I asked him a further question, ‘does scratched and dents of the casing of the Iphone also classed as ‘accidental damage’? ‘ he replied with ‘yes’. So i asked him why they replaced my other iphone 7 two weeks ago, he told me he could not talk about the previous device.
I asked him if i was to pay for the screen replacement, would they actually replace the screen? He said no, but that the phone would simply be recycled.
I told him that it seems as though apple are aware that there are issues with their phones, however, when they know they need to replace their phones, they try to squeeze every last penny out of you by putting in place biased and unrealistic warranty guidelines. It is not my fault that apple designed their phones in such a way that they cannot replace parts in them. I simply expect to spend £719 on a phone that does one simple thing, and that is charge.
I am extremely disappointed with Apple’s Customer Service
I have been using a 3rd party charger for my iPhone 8 (decently new phone) after my Apple charger stopped working, and it worked perfectly fine until the most recent update, and then it started saying “accessory not supported” and will sometimes just quit charging. I am planning on taking it to the store in attempt to contest this situation. This is ridiculous. This also happened with my old phone and it eventually just messed up the entire phone, but only after an update and that message. Thus the reason for my 8. I’m with you.
I've been using a particular charging cord for well over a year, and I'm just now getting this error with it. It's absolutely obnoxious because no licensed cord is ever long enough to be usable, so now I'm stuck tethered to a computer which will not charge a phone very quickly. Whatever happened in a recent update really screwed things up.
Way off Lawrence.
It is 100% the software responsible for this.
The message itself "MAY not be supported" was inserted and is operated by what? SOFTWARE.
Before 10.2.x this message wasn't even capable of displaying. Also you must not be in the technology field.
Just because YOU don't know a thing or understand it does not mean that you're right in those statements.
In technology there are no such thing as coincidences. Only correlations. You simply just don't see the common denominator.
There are a ton of people with this issue, the whole dirt, hold down the notice and go to airplane, etc etc etc.. it's all BS.
Sure that may cure some of the issues but 80% of the people in this boat are not solving their issue with your recommendations.
The only point you made which is part of the issue us "Using a non-certified lightning cable"
This is true. In fact, their update was specifically designed to negate the use of these cables since the honor system wasn't good enough. Frankly this may end in class action or if it gets enough bad press, stock lowering or sales decline, then they will retract this absurd extortion from the next release of OS update.
It's this simple, there is a central server which hosts a collective database (and growing) of all of the EUID sequences on all of the cable chip headers. So you may have a cable that works but once your phone communicates with a recent enough version of this database, then you will get the error on that cable. Once you get it, you might as well
Debunk this:
If it is dirt, would this not affect ALL cables inserted? Not just one??
I agree with Earnest Rutherford..
Let's get this right... You're saying that BOTH my new iPhones, from two different sources and two different models, have dirt?
(Sorry, checked, and under high magnification, after using a tiny vacuum, discovered they are clean as a whistle, with no damage visible, and one of them still produced the error 2 more times);
or the cable is not Apple (which is the ORIGINAL that came in the sealed boxes, with the phones ??);
and besides, the phones were not plugged in at the times all these "accessory" errors came up, but just sitting on my desk, not connected to ANYTHING!
REALLY?
(I followed your advice, which did not pan out...) -
READ: This IS a software cause! - I AM in I.T.
(I'll wait to see if the 11.2.5 update fixes the issue. Then I will KNOW it was software).
If you are not using a Made for iPhone certified cable (161 companies make them at last count) or similar accessory then you will get that message. That is not going to change and Apple has a legal right to do that. The situation has been around for awhile now and there has been no huge outcry in the press, no major drop in Apple stock and no lawsuits. It won't be changed with future updates.
Please re-read ALL of my responses.. I, at no time, had ANY cables plugged into my iPhones when they exhibited the "accessory" error message.
Nothing really to do with the cables in my case..
I stand by the IOS software kerfuffle. 🙂
gilbertfromscarborough wrote:
Please re-read ALL of my responses.. I, at no time, had ANY cables plugged into my iPhones when they exhibited the "accessory" error message.
Nothing really to do with the cables in my case..
I stand by the IOS software kerfuffle. 🙂
If you think that's the case restore iOS and set up the phone as NEW. If you still have the problem it is hardware.
Going back to your previous diatribe, would you please define "ton" - is it 1? 10, 100? BTW, I am not "way off". And I understand software and hardware; I've been in the business for over 50 years, and have a Masters in Computer Science and a BS in Electrical Engineering. And I'm currently a registered Apple developer. So I "am in I. T." also.
The check that was added for certified accessories was added about 3 years ago, because a number of uncertified accessories were damaging iPhones. As there are 161 certified accessories it's hard to argue that there is any cause for legal action.
Same. I bought 2 different headphone adapters and i get the same message. I tried cleaning the port, restarting the phone.
First of all, its annoying that i cant charge my phone and use headphones at the same time. Its stupid.
Second, am going back to samsung for sure. And anyone that used to be an android user before buying iphone (or anything of apple really) would agree with me 100%.
I am really disappointed for this and 100 other reasons that i wasted my money on something that is not worth it at all.
Of course, Samsung has announced that they are eliminating the 3.5 mm headphone jack also.
If you get a Made for iPhone adapter it will allow you to charge and listen at the same time. I do it regularly. But rather than spending $30 for an adapter that will work your solution is to spend $800 for a Samsung that will have the same restriction. Really smart move. But always get the product that best meets your needs and biases.
tamari255 wrote:
Second, am going back to samsung for sure. And anyone that used to be an android user before buying iphone (or anything of apple really) would agree with me 100%.
I was an Android user long before I got my first iPhone. And, due to my job, continued to have one of each until about a year ago. I continue to prefer iPhones. So, no, not everyone who used to be an Android user agrees with you.
My business partner switched from iPhone to Samsung 4 years ago. 2 years later when his contract was up he switched back to iPhone. He said the Samsung was garbage, and the technical support for it was non-existent.
When thousands of users are having a problem, it points to the manufacturer. An error received that says “may not” is a very bad message. These are technical products. We should receive an actual error code that points to an actual problem instead of “may be“. If it is a problem with the port, an error code pointing to that problem should be received. If it is a problem with a plug, another distinct error code should be received. If it is a software, hardware, or firmware problem, the code should identify the problem. Users should be notifield that the problem is being worked and users will be notified. It would help to know that Apple has figured out the problem and it is going to be fixed. Is it fixed on iPhone 8? The steps currently written to fix the problem are not helpful and the questions and steps are not technical. Yes, I have the latest update. Yes I am using an apple charger. Clean the port...give me the actual steps because I have a feeling the next technician will say “you didn’t poke anything into the port, did you?” My charger will work and then it will not work. Is it that the port is not seated correctly in the various devices? I guess it would be expensive to fix all our ports.
pfkish wrote:
When thousands of users are having a problem, it points to the manufacturer.
No, it does not. It points to the fact that either thousands of users are using non-certified accessories, or their accessories have failed.
We should receive an actual error code that points to an actual problem instead of “may be“. If it is a problem with the port, an error code pointing to that problem should be received. If it is a problem with a plug, another distinct error code should be received. If it is a software, hardware, or firmware problem, the code should identify the problem.
That's very noble, but not practical. All the phone knows is that something is wrong, it doesn't have enough information to identify the problem.
I had the same problem. It says this accessory (your charger) so that means you need a new accessory (charger) so you have to buy a new charger. I did and i don't have this problem anymore. If you get a new charger and it still doesnt work idk what to do for that.
viecy_Indonesia wrote:
Hello friends,
i use iphone 6, IOS 10.2.1 and there's a problem while charging always show "this accessoary my not be supported"
please help me, how can i fix this issue?? i have read some article about it in this disscusion forum, but still can't solve it. PLease help me, is it something wrong with the cable? or the phone? or the IOS?
please anyone can help me give me an answer??? 😟😢
When you work with electronic equipment, the vendors suppy user manuals with the error codes. I guess they are more noble (or more honorable) then a large corporation that supplies a message “may be a ...”
This accessory may not be supported
