This accessory may not be supported

Hello friends,

i use iphone 6, IOS 10.2.1 and there's a problem while charging always show "this accessoary my not be supported"

please help me, how can i fix this issue?? i have read some article about it in this disscusion forum, but still can't solve it. PLease help me, is it something wrong with the cable? or the phone? or the IOS?

please anyone can help me give me an answer??? 😟😢

iPhone 6, iOS 10.2.1

Posted on Mar 30, 2017 12:02 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2017 12:38 PM

Hello,

If an alert says that your accessory isn't supported or certified

These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices.

  1. Remove any debris from the charging port on the bottom of your device.
  2. Restart your iOS device.
  3. Try a different USB cable or charger.
  4. Make sure that you have the latest version of iOS.
  5. Contact Apple Support to set up service.


More info here:

If your iPhone, iPad, or iPod touch won't charge - Apple Support

103 replies

Feb 8, 2018 6:12 AM in response to viecy_Indonesia

Same. I bought 2 different headphone adapters and i get the same message. I tried cleaning the port, restarting the phone.

First of all, its annoying that i cant charge my phone and use headphones at the same time. Its stupid.

Second, am going back to samsung for sure. And anyone that used to be an android user before buying iphone (or anything of apple really) would agree with me 100%.

I am really disappointed for this and 100 other reasons that i wasted my money on something that is not worth it at all.

Feb 8, 2018 6:40 AM in response to tamari255

Of course, Samsung has announced that they are eliminating the 3.5 mm headphone jack also.


If you get a Made for iPhone adapter it will allow you to charge and listen at the same time. I do it regularly. But rather than spending $30 for an adapter that will work your solution is to spend $800 for a Samsung that will have the same restriction. Really smart move. But always get the product that best meets your needs and biases.

Feb 8, 2018 7:20 AM in response to tamari255

tamari255 wrote:


Second, am going back to samsung for sure. And anyone that used to be an android user before buying iphone (or anything of apple really) would agree with me 100%.

I was an Android user long before I got my first iPhone. And, due to my job, continued to have one of each until about a year ago. I continue to prefer iPhones. So, no, not everyone who used to be an Android user agrees with you.

Mar 6, 2018 5:55 AM in response to Community User

pfkish wrote:


When thousands of users are having a problem, it points to the manufacturer.

No, it does not. It points to the fact that either thousands of users are using non-certified accessories, or their accessories have failed.


We should receive an actual error code that points to an actual problem instead of “may be“. If it is a problem with the port, an error code pointing to that problem should be received. If it is a problem with a plug, another distinct error code should be received. If it is a software, hardware, or firmware problem, the code should identify the problem.


That's very noble, but not practical. All the phone knows is that something is wrong, it doesn't have enough information to identify the problem.

Mar 13, 2018 6:23 AM in response to Community User

pfkish wrote:


"don't you understand" a phone is a piece of hardware. Electronic equipment have been equipped with error codes as long as I worked in the field. I bet you have noticed that when there is a problem with an electric/gas washer it will provide error codes, stoves/ovens will provide you with an error code, your car will supply you with an error code, the Electric Company works with error codes and so it goes. If you have the proper equipment, you can hook in to electronics and read any error codes. Would you say a car would not give you an error code because it is a car? By the way, this message is coming up on iPads, iPhones, iTouch, etc. All are equipped with software and firmware.

Yes, and I understand that, very often, error codes are pretty generic. They say, "Hey, something is wrong!" and that's about it. My washing machine flashes an extremely helpful "ERR", for example. So, I check to make sure that the door is properly latched. If that doesn't work, I unplug it and plug it back in. If that doesn't work, I wait for my housemate (the electrician) to come home and let him go through the same procedure and then call Sears.

Mar 13, 2018 8:53 AM in response to Lawrence Finch

Lawrence Finch wrote:


A related example. My electric range just displayed "F5", so I got out the technician's instructions (which I kept). It lists 10 possible reasons for this code, and has a very lengthy diagnostic procedure to determine what the actual cause is, which includes replacing parts.

Fortunately, my gas range has not seen fit to display any error messages. And, the washer is usually just a case of the door not being latched. My dryer is too stupid to know it has any problems. Usually it doesn't.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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