iphone shutting off since ios 10.3

since updating my iphone 6 plus to ios 10.3 my iphone shuts off occasionally even when battery is 80-90 percent. Anyone else experiencing this issue?

Posted on Mar 31, 2017 6:03 AM

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36 replies

May 7, 2017 7:02 AM in response to NoahFromBklyn

Just to let every one know. I called corporate and they put me on with a tech guy at one of the highest levels so they say. They do not read these forums nor are aware that our phones are shutting down with this horrid update. They told me I would have to wipe the phone clean and start over again. Why would I want to do that when on so many websites people are complaining that their phones are shutting down. More people have to call corporate Apple. Either they don't care or they don't know. Most likely don't care. I can't wait for the next update. I hate when I go to use my phone and poof it's completely off unknown to me.

Jul 25, 2017 6:27 PM in response to diz67

Yes. It's very random and typically happens when my phone is locked. I've not had it happen when using it. Like you, it didn't start until the 10.3 update. The "experts" don't have any good answers. The "restore your phone" answer sounds like the reasons we left Microsoft in the rear view mirror years ago. 🙂

Aug 9, 2017 3:36 PM in response to diz67

Same problem here. iPhone 6, 64gb, 10.3.3. Just started happening after the update to 10.3.3. The phone randomly shuts off with plenty of battery left. It's impossible to turn the phone back on without plugging it in. I did a full restore from a backup with no resolution. Clearly this is a 10.3.3 problem.


Has anyone tried the iOS 11 beta to see if that fixes the problem?

Aug 17, 2017 2:43 AM in response to diz67

I have the same exact issue, it happened the second time today, since the upgrade to 10.3.x


My iPhone 7 running iOS 10.3.3 randomly powers off, while having well over 50% battery life. And considering this happens while the phone is in sleep mode, I don't even notice it's off until god knows how much time has passed.


It causes me to lose calls and notifications.

Aug 23, 2017 2:13 AM in response to diz67

I have the same issue, iPhone 7s 10.3.3 phone started shutting down 2 days ago and no-one can fix it or offer a replacement until it is 'fixed'. I have to drive 5 hours to visit the closest apple store and it will take minimum 10 business days to fix. Thats if i get an appointment, great for me who is trying to run a business.. seriously someone fix this please!

Aug 24, 2017 2:38 PM in response to iShagoon

I'm (sort of?) glad that I've finally found someone else who is describing a problem identical to mine. 😬 I have a "regular" 6-Plus that is around 2 years old; I literally just paid it off... I previously hadn't made the connection between the iOS 10.3 update and this problem, but now that you mention it, I'm pretty sure that's exactly when it started for me. So far, it only happens when the phone is locked and not being used for anything (music, apps, etc.); I'll just go to pick up my phone, and randomly I'll find that it has--APPARENTLY--shut off completely. I say "apparently" because it doesn't start again nearly as quickly as it normally would. In fact, it almost seems like the phone "freezes" right before it can load the lock-page, and I'm actually shutting it down and rebooting it as I mess with the power button. I don't recall ever seeing the white Apple logo or the spinning circle at any point during this process, but I can't say I'm positive about that. I'm wondering if your phone has also been freezing up and crashing its apps more frequently? Because I almost feel like this random "shut off" problem might actually be a variation of freezing. (?)

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iphone shutting off since ios 10.3

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