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Level 1

22 points

iphone shutting off since ios 10.3

since updating my iphone 6 plus to ios 10.3 my iphone shuts off occasionally even when battery is 80-90 percent. Anyone else experiencing this issue?

Posted on Mar 31, 2017 6:03 AM

Best reply

sterling r

Community Specialist

Posted on Mar 31, 2017 6:32 PM

Hi there, diz67!

Thanks for using the Apple Support Communities. From your post, I understand that your iPhone 6 Plus is occasionally shutting off unexpectedly, regardless of the battery percentage. You noticed this began occurring after updating to iOS 10.3. I rely on my own iPhone all day, so I know it's important for it to be on when you need it. I'd be happy to help!

My recommendation is to take a look at the following article: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

The first step is to make sure your iOS software is up to date; since yours already is, you can move onto the second recommendation and go from there.

Cheers!

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36 replies

md1578

Level 1

4 points

Sep 22, 2017 3:33 PM in response to diz67

Same problem here - it shuts down on slight move - even 3-5 cm drop(to the pocket) for example

dmc1444

Level 1

4 points

Oct 13, 2017 6:22 PM in response to Toetoerts

Same problem here, and got nowhere with support. They said I need a new battery. Support denies there is a problem, I but know 3 people right here with the same problem.

Dec 2, 2017 6:37 PM in response to diz67

Do you know how to fix it?

sivag83

Level 1

4 points

Dec 11, 2017 3:17 PM in response to diz67

Same issues.. Looks like apple knows about this issue and they want us to buy the new ones in the market. Just another way to sell their products 👿👿?

Dec 13, 2017 8:37 PM in response to Sakenu

so far so good. i let it sit covered in the rice for at least 24 hours.

Dec 28, 2017 9:39 PM in response to diz67

Same thing is happening to me it keeps shutting down even when I have a high percentage I have a IPhone 5c

iphone shutting off since ios 10.3