ios 10.2.1 to 10.3 battery drain

Hi there,

Iphone 7, Since upgrading to 10.2.1 and now 10.3, The battery life has been horrible.

Especially in standby where it can be charged at 100% and within 4 hours sitting and not being used it will drop 20% battery, Its starting to get very annoying as i'm now having to charge my iphone twice a day, I would be lucky to get 2-3 hrs device usage according to battery settings. I also have friends with the same issue since updating to 10.2.1 and beyond.


Any ideas on what is causing it as i've tried the 10.3.2 public beta and no change in issue.

Starting to with i hadn't sold my Pixel.


Dan

Posted on Mar 31, 2017 5:00 PM

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Question marked as Top-ranking reply

Posted on Sep 7, 2017 11:04 AM

Let me try to be helpful. Whatever the problem is, it is NOT a problem with the specific version (in this case, 10.3.3). If you assume it is a problem with the version you will never resolve it. There are a couple of reasons I say that. The first is that this was a trivial change, adding a few lines of code to block a hacker from taking over the radio chip. There is no way such a small change could have created a battery drain problem.


The more general reason is that in the 10 years and dozens of updates that have been released, there are a small number of phones that report increased battery drain after EVERY update. The number of reported problems for 10.3.3 is an order of magnitude fewer than for several other recent releases, and even those were small numbers. There are only two cases where this was actually a problem with the release; 2.0 and 3.1.0. And the many thousands of posts after each of these releases demonstrated that.


If it isn't the version itself, what causes the sudden change in battery life? Sometimes when a version is installed it causes a problem in an app. The update process terminates running apps, and not all of the 1 million+ apps are coded to handle that gracefully. When they restart they may have lost the status of whatever they were doing. They keep retrying and failing, consuming battery in the process.


Another possible related cause is Microsoft Exchange. There is a flaw in the Exchange ActiveSync protocol. It has been there forever; fixing it would require a protocol change, which would break billions of devices that use ActiveSync. So Microsoft doesn't fix it. If an ActiveSync device loses its place in what it was doing it creates a new connection to the Exchange server. But the Exchange server doesn't know about the problem. It accepts the new connection, but doesn't kill the old one, which keeps trying and failing, again using energy. If you have an MS Exchange account and you have a battery problem (even not associated with an iOS update) either turn off the account in Settings, restart the phone, and turn it back on. Or delete it, restart, and add it back.


In general, go to Settings/Battery and see which apps are using the most energy. Wait at least a day after the update to do this, so you have 24 hours worth of data.


Troubleshooting steps for sudden changes in battery life:

  • Kill all running processes, then restart the phone. Note that this will not necessarily fix the problem of stuck apps, however, because they may restart in the same state they were in when killed.
  • Connect to iTunes, restore iOS, and restore your backup. This does 2 things: it deals with the possible but unlikely problem that the iOS version on the phone is corrupted, and it also assures that all apps restart fresh. Remember that app data must be restored, which uses energy, so wait at least 24 hours to see if the problem is resolved. If not:
  • Repeat, and set up the phone as new. Do not log in to iCloud. Do not install any email accounts, calendars or contacts. Do not install any apps. If the problem is still present after a few hours your phone has a hardware problem.
  • If this does resolve the problem try restoring your backup. If the problem comes back you have corrupt data for one or more apps. You can try to figure out which app from Settings/Battery.
492 replies

Apr 17, 2017 7:04 AM in response to Lawrence Finch

it is bcoz 80% out off 200 mil iphone user who been updated their ios to 10.3.1 facing the problem of dead phone. their phone totally shutdown and cannot restart or reset at all. but looks like apple ios developer not done anything yet and make this as a fun of what their customer have saying about what are the problem that we are facing here. so to iphone user stop complaining bcoz they would not accept it.

Apr 18, 2017 11:02 AM in response to Danjohn1

I had the exact same issue it began as soon as the iOS 10.3.1 was available and I installed. The problem is not the phone it's happening with my friends who have androids as well the problem is the Facebook app update that happened literally the same hour as the iOS update and an update that android users had as well. I uninstalled the Facebook app my battery was at 100% finally I kept it and installed I've been listening to music for 45 minutes straight as well as surfing the web on my phone 45 minutes nonstop and my battery only dropped 3% so...ITS THE FACEBOOK UPDATES KILLING BATTERIES

Apr 18, 2017 4:39 PM in response to Danjohn1

After updating to 10.3.1 last week, Thursday to be specific, my battery life was cut in half.

Ive read a lot of the same issues online from different forums/sites and it has been ticking me off. Im not suggesting this will be the fix for everyone because I've tried several different fix solutions that have been suggested which none of them worked.

After playing around in different settings of iCloud, I noticed I had 2 devices I no longer own on the account. I deleted these 2 devices, signed out of iCloud then signed back in.

As of today My iPhone 6 has gone from a usage of 1-2 hours & standby life of about 4-5 hours dead, back to a usage of 3-4 hours & 10 hours standby...with 57% battery left.

I hope this helps someone out there because it was doing my head in having to charge my phone twice, sometimes thrice a day!


Cheers.

Apr 18, 2017 6:42 PM in response to anthodavis

I have closed all apps the last few days and the battery still seems to drain. I had thought it would get better in a few days. I did an update last year that this same thing happened and it got better in a few days. Not the case this time. Last time I found a thread that the iCloud photos was drawing battery life. I have that turned off along with just about everything else.

This is a failed iOS upgrade. Apples fault.

Apr 19, 2017 2:18 PM in response to peterfromviborg

I commented too soon! My battery began doing just fine after uninstalling Facebook. For 3 days it was fine but last night I plugged it in to charge and when it reached 100% it went to 83% in 20 minutes and I didn't use it at all.

I took it to apple this morning and they replaced the battery for free. It seems to be a glitch on their end affecting 6s on up phones

Apr 19, 2017 11:09 PM in response to _Yowie

Yes - Good News - after 12 days of trying various "fixes" this iCloud fix has apparently worked for my 5 iOS devices draining batteries quickly. Thanks to _Yowie. The fix at least for me was updating my iCloud Device List - and removing an iPhone 5 device I turned into an Apple Store weeks ago as part of a battery repair program. My strong recommendation to all experiencing this battery draining problem is to review the devices in your iCloud Device List - and remove any device you can identify as not belonging to you (I also signed out and then back into iCloud - without losing any data - but I can't say that last step was necessary). I believe the upgrade to 10.3 set off this problem - and I'm guessing that iCloud polling a device in my list that couldn't reply was causing the problem (I'm an experienced user not a technical expert - so I am just guessing here). In any case, all of my 5 iOS devices have been behaving "normally" over the past 24 hours - that is, no accelerating battery drainage. I am surprised and disappointed that we couldn't catch Apple's attention with this problem - I spent a very frustrating 12 days of useless experimentation until I got to this point with the help of another user.

Apr 20, 2017 3:20 AM in response to clone0504

After watching the other replies for a while I followed some advice regarding the removal of additional iCloud devices. My phone was replaced after my first 5SE stopped working whilst on holiday in the states back in September 2016, my old 5SE and my old 5 was still listed in iCloud, the old 5 has been listed for a while without an issue but having now deleted both of those my battery does seem fine. Fingers crossed

Apr 24, 2017 12:30 PM in response to Danjohn1

I also have the same issue. Called apple support rep was great but was unable to find any issue.

Case ID: 100179462193 the only thing that has changed is my firmware. still using the same app and same usage. before i was charging my phone twice a day now i have to charge it 4+ times a day. seems i have to charge my phone about every 4 hours.

Apr 26, 2017 1:50 PM in response to Danjohn1

iCloud might be what's milking your battery. Sign out of iCloud (settings - your acct name at top, iCloud and at the bottom sign out). Seems to have helped me. Wouldn't be surprised if an iCloud bug is lurking in ios 10.3.x.


i Have a 4 day old iphone 6s plus, ran into the same problem. Set it up as a new phone, restored nothing and was loosing a percentage every 2-3 minutes. This went on for 3 days. And after several restores a d talking to Apple support (they found nothing wrong) someone in another thread mentioned it. Seems to have cured my iPhone.

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ios 10.2.1 to 10.3 battery drain

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