ios 10.2.1 to 10.3 battery drain

Hi there,

Iphone 7, Since upgrading to 10.2.1 and now 10.3, The battery life has been horrible.

Especially in standby where it can be charged at 100% and within 4 hours sitting and not being used it will drop 20% battery, Its starting to get very annoying as i'm now having to charge my iphone twice a day, I would be lucky to get 2-3 hrs device usage according to battery settings. I also have friends with the same issue since updating to 10.2.1 and beyond.


Any ideas on what is causing it as i've tried the 10.3.2 public beta and no change in issue.

Starting to with i hadn't sold my Pixel.


Dan

Posted on Mar 31, 2017 5:00 PM

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Question marked as Top-ranking reply

Posted on Sep 7, 2017 11:04 AM

Let me try to be helpful. Whatever the problem is, it is NOT a problem with the specific version (in this case, 10.3.3). If you assume it is a problem with the version you will never resolve it. There are a couple of reasons I say that. The first is that this was a trivial change, adding a few lines of code to block a hacker from taking over the radio chip. There is no way such a small change could have created a battery drain problem.


The more general reason is that in the 10 years and dozens of updates that have been released, there are a small number of phones that report increased battery drain after EVERY update. The number of reported problems for 10.3.3 is an order of magnitude fewer than for several other recent releases, and even those were small numbers. There are only two cases where this was actually a problem with the release; 2.0 and 3.1.0. And the many thousands of posts after each of these releases demonstrated that.


If it isn't the version itself, what causes the sudden change in battery life? Sometimes when a version is installed it causes a problem in an app. The update process terminates running apps, and not all of the 1 million+ apps are coded to handle that gracefully. When they restart they may have lost the status of whatever they were doing. They keep retrying and failing, consuming battery in the process.


Another possible related cause is Microsoft Exchange. There is a flaw in the Exchange ActiveSync protocol. It has been there forever; fixing it would require a protocol change, which would break billions of devices that use ActiveSync. So Microsoft doesn't fix it. If an ActiveSync device loses its place in what it was doing it creates a new connection to the Exchange server. But the Exchange server doesn't know about the problem. It accepts the new connection, but doesn't kill the old one, which keeps trying and failing, again using energy. If you have an MS Exchange account and you have a battery problem (even not associated with an iOS update) either turn off the account in Settings, restart the phone, and turn it back on. Or delete it, restart, and add it back.


In general, go to Settings/Battery and see which apps are using the most energy. Wait at least a day after the update to do this, so you have 24 hours worth of data.


Troubleshooting steps for sudden changes in battery life:

  • Kill all running processes, then restart the phone. Note that this will not necessarily fix the problem of stuck apps, however, because they may restart in the same state they were in when killed.
  • Connect to iTunes, restore iOS, and restore your backup. This does 2 things: it deals with the possible but unlikely problem that the iOS version on the phone is corrupted, and it also assures that all apps restart fresh. Remember that app data must be restored, which uses energy, so wait at least 24 hours to see if the problem is resolved. If not:
  • Repeat, and set up the phone as new. Do not log in to iCloud. Do not install any email accounts, calendars or contacts. Do not install any apps. If the problem is still present after a few hours your phone has a hardware problem.
  • If this does resolve the problem try restoring your backup. If the problem comes back you have corrupt data for one or more apps. You can try to figure out which app from Settings/Battery.
492 replies

Apr 11, 2017 11:07 AM in response to Danjohn1

Dear Dan,


I know your problems. I have noticed a BIG decline in battery for several weeks now (Now=4/11/2017). Also, the performance of the speaker and sometimes the speaker-phone have went down as well. I am on 10.2.1 and am holding off on 10.3.(anything) until I see assurance that this battery issues is resolved.


I am also holding off at updating other iPhone products on my Verizon account until the iOS battery issue is resolved. Why throw a new piece of hardware into a bad iOS situation. That would be like asking Helen Keller to drive your Mercedes.....when it might not even be a Mercedes you are getting.


My two biggest battery users are Phone and Safari. After a 5 minute conversation this morning starting at 100% batter and no Safari usage; I lost 11% of battery. For the last 24 hours of usage; Phone showed 31% of the usage and Safari 24%.


Take care,

Robert

Apr 12, 2017 5:53 AM in response to xxAdrian2503

We've tried all the suggestions on the discussion boards on the various iPhone 6s units including a clean install a few times, hard reset, shut down all apps, still image for background, shut down gyro, no wifi, no bluetooth, etc. Still burning 1% every 1 to 1.5 minutes. Unreal. Even mail is on manual pull with everything shut down. Going to Apple Store later today.

Apr 12, 2017 9:26 AM in response to Danjohn1

I found a solution on a bulletin board that worked for me which was to sign out of my iCloud Control panel on my windows PC. The suggestion was that something was changing on the iPhone, which was then being synchronized to the PC but the PC was slightly altering it and syncing it back to the iPhone, and this behavior was just being continually repeated in a vicious synchronization circle that burns up the battery, mine would get through 100% in around 5 hours on standby, completely untouched.


I'd already established that if I signed out of iCloud on my iPhone the battery burn stopped, but as soon as I signed back in it started again. But I use iCloud all the time so that wasn't really a solution. Anyway, I came across this other advice, signed out of the iCloud Control Panel on the PC and it has worked for me, battery now lasts days again, rather than hours, and I can live without iCloud on the PC more than I can live without it on the iPhone!


Of course, if you don't have iCloud running on a PC then this won't be the cause but my advice would be look for some other continuous synchronization circle, I've seen other comments about Photo's and Exchange which could point to this sort of behavior. What is frustrating is that despite several hours of support time with Apple, they seem unable to specifically identify what process is continually running on the phone.

Good luck with the problem, hope this helps.

Apr 13, 2017 7:44 AM in response to Danjohn1

I ALSO HAVE THE SAME ISSUE.

Im using iPhone 6 16gb.

my touch id doesnt work since 10.3 update

my phone's battery drains really fast

to sum it all up, i am really disappointed with 10.3 update


please fix this asap. cant take this bugs anymore

no i have to charge my phone 3x a day.

every time i woke up my phone literally drained.
😟 😟 pls fix dis apple pls 😟 😟

Apr 16, 2017 12:42 AM in response to Danjohn1

I too am experiencing this issue with my iPhone 7. I had previously experienced battery issues with my iPhone 6, but I thought that was behind me.

Since upgrading to 10.3.1 my battery drains within about 3-4 hours, where previously I could achieve at least a day out of one charge. I have checked my battery usage list, YouTube appears to be my greatest drain, but my usage of the app hasn't changed since the ios upgrade. Also, a point to note, my phone is actually running hot.

Apple really need to sort themselves out with this issue, and quickly! 😟

Apr 16, 2017 3:50 AM in response to cp@j

Got home from work with 25% battery. Left the phone setting on the table for 1hour unused while getting ready for bed. Phone completely died, turned off, no battery life. This is so aggravating. Wouldn't bother near as much if apple would announce there was a problem and a patch was coming.

Phone is worthless unless you carry a charger with you.

Apr 16, 2017 8:52 PM in response to Danjohn1

Updates:


I tried to fix the issue by following some of the suggestions, but all of the "fixes" failed. I re-installed iOS 10.3.1 and then did a force reboot on the iPhone, but the battery life didn't improve. I then tried signing out of iCloud on my iPhone to but it didn't help either.


I tried looking at the Battery page in Settings, but it doesn't help me in any way. The top app was Facebook, which ate 20% of my battery—but the usage was only 37min on screen for the past 24 hours (which matches with my actual usage of the app).

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ios 10.2.1 to 10.3 battery drain

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