ios 10.2.1 to 10.3 battery drain

Hi there,

Iphone 7, Since upgrading to 10.2.1 and now 10.3, The battery life has been horrible.

Especially in standby where it can be charged at 100% and within 4 hours sitting and not being used it will drop 20% battery, Its starting to get very annoying as i'm now having to charge my iphone twice a day, I would be lucky to get 2-3 hrs device usage according to battery settings. I also have friends with the same issue since updating to 10.2.1 and beyond.


Any ideas on what is causing it as i've tried the 10.3.2 public beta and no change in issue.

Starting to with i hadn't sold my Pixel.


Dan

Posted on Mar 31, 2017 5:00 PM

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Question marked as Top-ranking reply

Posted on Sep 7, 2017 11:04 AM

Let me try to be helpful. Whatever the problem is, it is NOT a problem with the specific version (in this case, 10.3.3). If you assume it is a problem with the version you will never resolve it. There are a couple of reasons I say that. The first is that this was a trivial change, adding a few lines of code to block a hacker from taking over the radio chip. There is no way such a small change could have created a battery drain problem.


The more general reason is that in the 10 years and dozens of updates that have been released, there are a small number of phones that report increased battery drain after EVERY update. The number of reported problems for 10.3.3 is an order of magnitude fewer than for several other recent releases, and even those were small numbers. There are only two cases where this was actually a problem with the release; 2.0 and 3.1.0. And the many thousands of posts after each of these releases demonstrated that.


If it isn't the version itself, what causes the sudden change in battery life? Sometimes when a version is installed it causes a problem in an app. The update process terminates running apps, and not all of the 1 million+ apps are coded to handle that gracefully. When they restart they may have lost the status of whatever they were doing. They keep retrying and failing, consuming battery in the process.


Another possible related cause is Microsoft Exchange. There is a flaw in the Exchange ActiveSync protocol. It has been there forever; fixing it would require a protocol change, which would break billions of devices that use ActiveSync. So Microsoft doesn't fix it. If an ActiveSync device loses its place in what it was doing it creates a new connection to the Exchange server. But the Exchange server doesn't know about the problem. It accepts the new connection, but doesn't kill the old one, which keeps trying and failing, again using energy. If you have an MS Exchange account and you have a battery problem (even not associated with an iOS update) either turn off the account in Settings, restart the phone, and turn it back on. Or delete it, restart, and add it back.


In general, go to Settings/Battery and see which apps are using the most energy. Wait at least a day after the update to do this, so you have 24 hours worth of data.


Troubleshooting steps for sudden changes in battery life:

  • Kill all running processes, then restart the phone. Note that this will not necessarily fix the problem of stuck apps, however, because they may restart in the same state they were in when killed.
  • Connect to iTunes, restore iOS, and restore your backup. This does 2 things: it deals with the possible but unlikely problem that the iOS version on the phone is corrupted, and it also assures that all apps restart fresh. Remember that app data must be restored, which uses energy, so wait at least 24 hours to see if the problem is resolved. If not:
  • Repeat, and set up the phone as new. Do not log in to iCloud. Do not install any email accounts, calendars or contacts. Do not install any apps. If the problem is still present after a few hours your phone has a hardware problem.
  • If this does resolve the problem try restoring your backup. If the problem comes back you have corrupt data for one or more apps. You can try to figure out which app from Settings/Battery.
492 replies

Apr 27, 2017 7:17 AM in response to Danjohn1

After I did the factory restore I see some improvement but not perfect.

1) The battery don’t drain any more if I don’t run any apps (standby) or when I run apps that are not network dependent such as just playing music.

2) The battery still drains like waterfall when I run any network dependent apps such as Safari, YouTube, FB, Games, etc.

I’m pretty sure this is something to do with the iOs and networking.

Apr 27, 2017 3:43 PM in response to Lawrence Finch

I dont know why, and im clearly not interested. The thing im interested in is that i want the expensive phone that I and other users paid for to work! ive been an iphone user for 9 years, and i have never expirienced such dissapointment as of two month back when the faulty ios rolled out. its a fact that people over the internet are complaining about these issues and Apple should address them asap

Apr 27, 2017 4:25 PM in response to si_ki_ri_ca

When you say restoring to blank, I'm guessing you are meaning a restore to factory. If that is the case, did you test the device for a period of time without adding any content to the device to see what the battery did? If you restored to backup right after that before testing, then it is very possible that there is a problem with the backup.


You do not indicate what version of the iPhone you are using. That can make a difference also.

Apr 27, 2017 5:18 PM in response to si_ki_ri_ca

A few people have had battery issues over the past 9 years, sometimes associated with an update, sometimes not. With every version that has ever been released. That's about 4 dozen versions and point versions. 10.3.1 is no different. And, like all of the others but one, it is a problem with an app that didn't handle the update correctly. That one was a battery problem that affected roughly 5 million of the 100 million phones in use at the time. That problem resulted in over 13,500 posts in one thread alone. As there have not been an equivalent number of posts for 10.3.1 it is safe to say that it is not a system problem. You are free to believe it is, but that will not fix the problem with your phone. You don't have many choices. You can troubleshoot the problem yourself, or contact Apple support for help. Or throw the phone away a get a phone that you think will be better (hint: there aren't any). Arguing about it here will not fix it. Waiting for the next update will not fix it. I see from reading the thread that a number of people HAVE fixed it. And there have been many different fixes, indicating that it is a symptom of a problem, not the problem itself. I suggest trying some of the posted solutions. But it's your choice whether you want to fix it or just complain about it.

Apr 27, 2017 5:34 PM in response to Lawrence Finch

I have 2x iPhone 7's, both 128 gb just different colours. Jet black iPhone battery issues since 10.2.1 and was noticed immediately since updating and carried through to current releases.

Been through sending the phone away for service and trouble shooting with various levels of tech support. They are unable to find any battery or hardware issues with the phone. Sent back to me again with same issue.

Other iPhone has been great with battery life since purchase with 10.2.1 and now 10.3.

My wife's iPhone 6s was updated to 10.2.1 and massive battery drain. 6s did not fall under the battery program as was to new and problem solving via tech support did not uncover and issue with battery Orr hardware. Apple very kindly replaced the phone with a new one and no trouble since.

I have another friend with iPhone who's battery life dropped since it updated itself. Not as bad as mine but the battery life has suffered.

I'm not convinced that this has to do with hardware. Maybe it is only affecting a small percentage of iPhones out there but on these small percentage it's causing some sort of issues regardless whether you are having issues yourself with your device.

Apr 27, 2017 9:51 PM in response to si_ki_ri_ca

Hey, my advice is not to do any troubleshooting on your own. Instead, you should contact Apple Support about your issue. You can do that either by downloading the Apple Support app onto your phone, or via Apple's website. This saves you the trouble of sifting through forum threads to find troubleshooting solutions—Apple Support will provide you with the same solutions, but it'll all be in a central app / place. Plus it opens up a support case, which comes in handy if you decide to go to an Apple Store to repair / replace your device.


When you've tried all solutions proposed by Apple Support (which will include deleting the battery draining apps), and if your battery life is still not improved, then it's likely that Apple Support will take your device in for repair or give you a replacement unit. You'll get solutions more effectively than troubleshooting on your own and trying different methods (which will be unlikely to solve your problem anyway).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 10.2.1 to 10.3 battery drain

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