ios 10.2.1 to 10.3 battery drain

Hi there,

Iphone 7, Since upgrading to 10.2.1 and now 10.3, The battery life has been horrible.

Especially in standby where it can be charged at 100% and within 4 hours sitting and not being used it will drop 20% battery, Its starting to get very annoying as i'm now having to charge my iphone twice a day, I would be lucky to get 2-3 hrs device usage according to battery settings. I also have friends with the same issue since updating to 10.2.1 and beyond.


Any ideas on what is causing it as i've tried the 10.3.2 public beta and no change in issue.

Starting to with i hadn't sold my Pixel.


Dan

Posted on Mar 31, 2017 5:00 PM

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Question marked as Top-ranking reply

Posted on Sep 7, 2017 11:04 AM

Let me try to be helpful. Whatever the problem is, it is NOT a problem with the specific version (in this case, 10.3.3). If you assume it is a problem with the version you will never resolve it. There are a couple of reasons I say that. The first is that this was a trivial change, adding a few lines of code to block a hacker from taking over the radio chip. There is no way such a small change could have created a battery drain problem.


The more general reason is that in the 10 years and dozens of updates that have been released, there are a small number of phones that report increased battery drain after EVERY update. The number of reported problems for 10.3.3 is an order of magnitude fewer than for several other recent releases, and even those were small numbers. There are only two cases where this was actually a problem with the release; 2.0 and 3.1.0. And the many thousands of posts after each of these releases demonstrated that.


If it isn't the version itself, what causes the sudden change in battery life? Sometimes when a version is installed it causes a problem in an app. The update process terminates running apps, and not all of the 1 million+ apps are coded to handle that gracefully. When they restart they may have lost the status of whatever they were doing. They keep retrying and failing, consuming battery in the process.


Another possible related cause is Microsoft Exchange. There is a flaw in the Exchange ActiveSync protocol. It has been there forever; fixing it would require a protocol change, which would break billions of devices that use ActiveSync. So Microsoft doesn't fix it. If an ActiveSync device loses its place in what it was doing it creates a new connection to the Exchange server. But the Exchange server doesn't know about the problem. It accepts the new connection, but doesn't kill the old one, which keeps trying and failing, again using energy. If you have an MS Exchange account and you have a battery problem (even not associated with an iOS update) either turn off the account in Settings, restart the phone, and turn it back on. Or delete it, restart, and add it back.


In general, go to Settings/Battery and see which apps are using the most energy. Wait at least a day after the update to do this, so you have 24 hours worth of data.


Troubleshooting steps for sudden changes in battery life:

  • Kill all running processes, then restart the phone. Note that this will not necessarily fix the problem of stuck apps, however, because they may restart in the same state they were in when killed.
  • Connect to iTunes, restore iOS, and restore your backup. This does 2 things: it deals with the possible but unlikely problem that the iOS version on the phone is corrupted, and it also assures that all apps restart fresh. Remember that app data must be restored, which uses energy, so wait at least 24 hours to see if the problem is resolved. If not:
  • Repeat, and set up the phone as new. Do not log in to iCloud. Do not install any email accounts, calendars or contacts. Do not install any apps. If the problem is still present after a few hours your phone has a hardware problem.
  • If this does resolve the problem try restoring your backup. If the problem comes back you have corrupt data for one or more apps. You can try to figure out which app from Settings/Battery.
492 replies

Apr 6, 2017 7:10 AM in response to Apothe_Kerry

Apothe_Kerry wrote:


I thought I was having bad battery drain after upgrading to 10.3.1 (iPhone 6 -128GB) but it looks like a bug in the percentage calculator. I've been running at "1%" battery for the last 6 hours of light to moderate use (app-based browsing, not phone calls)

Sometimes the battery gauge can lose calibration. Run the phone until it shuts off, then charge to 100% without using it. That usually fixes the battery gauge.

Apr 6, 2017 3:21 PM in response to Alex.Malos

I agree! I also have a 7, and charging was fine until the last update to 10.3.1.

I charge my phone overnight, unplug and within minutes it has gone from 100% to 94%. Doing NOTHING but sitting on my desk. Something is very wrong and I hope Apple does a fix to this last update SOON. I'm having to charge throughout the day as within a few hours I am at 50%. BEFORE, I could charge it and it would last the entire day. =(

Apr 6, 2017 3:27 PM in response to Danjohn1

Well I really hate to say it but the new iPhone I updated to 10.3.1 and am having no battery drain issues at all.

I know with my other 7 that I have been complaining about changed the moment 10.2.1 update was completed, ever since this the phone drained fast and was always warm no matter what iOS version I could put on there , I will be sending in for service.

Apr 7, 2017 2:19 AM in response to Lawrence Finch

Dear,

After installing 10.3.1 last night and having my phone (iPhone 7 plus) charged completely it drained the battery within 3 hours to 9%. I actually watched the drop from 12 to 9 % in two minutes while not doing anything. I've checked the Apps and like the top 5 are the ones I indeed use the most but are not expected to use background processing while completely "killed".

I will reboot once more etc but I do not expect that it will make the difference between a 3 hour battery life and a whole day (like yesterday).

Really think Apple needs to step in and do a thourough analysis and come with a fix. This makes the phone unreliable and therefore useless. I have a business to run.

Thanks in advance

Ron

Apr 8, 2017 8:14 PM in response to Danjohn1

Just want to add to the chorus of voices here. I'm facing the exact same issue on my iPhone 6S after upgrading to iOS 10.3 (now 10.3.1). Battery drain is immense, and my phone went flat while being idle overnight (it never did that before the upgrade). My phone also feels warm most times, even though it was sitting on my table doing nothing (I didn't put any case on so the phone should feel cold to the touch, being metallic and all). I already had my 6S's battery replaced recently via the free replacement program (the 30% battery bug), so I doubt it's a hardware problem.


This problem needs to be fixed soon. It's seriously degrading the user experience of the phone. It's now become a useless metallic brick.

Apr 8, 2017 8:52 PM in response to Danjohn1

I let my iphone 7 drain all the way down into red, not even completely dead but to I think it was 5%. I then plugged in and charged it from a desk charger instead of the usb port of my pc. (Not sure if that made a difference just stating it for the record) The phone has been back to normal and holding charges for a long time again. Honestly it must be the percentage or something that needed calibration? Don't know but wanted to tell you all to give that a try, it helped. I spent yesterday doing an over 3-hour tour and took over 1,115 photos (lord help me lol) and still came home with 50% of my battery there so it was a vast improvement. Hope this helps!

Apr 9, 2017 2:50 AM in response to iqueenmarylady

I have an iPhone 6 and just DL the 10.3.1 and have no clue when my battery is down to 50% or nothing. It has turned off on twice! Both times I've had to put it on the charger to even to bring it back to life. I never had this issue before. Apple I've aleayss been faithful to you but this is making me very unhappy. Fiv it or you'll losing me. You already got Siri not understanding me, the.volume on the calls suck and now this? You know third strike deal? Almost the same Apple. Fix it.

Apr 9, 2017 3:22 AM in response to Danjohn1

Just to share my unfortunate way of fixing this. I've had this issue updating an iPhone 6s from 10.12 to 10.13. Absolutely horrible battery life suddenly for no apparent reason. The story behind the fix is a bit odd. I've enrolled in the beta program to see if 10.13.2 (beta) would fix the battery issue. Beta update somehow failed and in a way "bricked" my phone. I did a clean 10.13.1 restore through iTunes and this consequently fixed the battery issue.


At the end, with the same iPhone and the same iOS version, I've had two completely different battery lives.

Apr 9, 2017 8:35 AM in response to Zlow20

I am having all issues since 10.3 was installed in my iPhone 7. Battery is terrible. Went to Apple Store and of course they said all is good. They reinstalled like a new phone still having same battery drain. So now I need to make yet another appointment to have hardware check even though I believe it is a software problem. I am no longer doing updates as I have 7 devices and if this issue is not resolved I am DONE with Apple in general! Losing a good customer but they probably won't care!

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ios 10.2.1 to 10.3 battery drain

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