Wi-Fi and GPS not working after iOS 10.3 update

I updated my iPhone 6 a couple of days ago to iOS 10.3 and since then no Wi-Fi networks show up in the list, but I am still connected to my home network and any other ones that I already had saved. No new networks show at all.


Also, since then, the GPS has stopped working completely. I downloaded an app that shows you which satellites you're receiving, and it shows as none. All the map applications no longer work other than pick me up where I am via cell tower and Wi-Fi signals.


I don't think it's a hardware thing as it happened instantaneously with the update.


Any ideas?

Posted on Apr 1, 2017 3:04 AM

Reply
30 replies

Jun 2, 2017 4:44 AM in response to Jimmer on the mac

Just wanted to say that I, too, am having the same issue. It's been this way since I updated my iOS in April. Bluetooth, wifi, and GPS have issues, with GPS not working at all, Bluetooth that allows other devices to see me but not connect and for my bluetooth to not see others, and some wifi systems (including my home wifi) requiring that I be within about 8 feet of the router to pick up the signal.


I tried everything suggest anywhere. I talked to Apple support. I've wiped the phone and reinstalled stuff. I've forced a reinstall of the software. I took it to an Apple store where they told me they couldn't find anything wrong with it (it was deep within a mall where GPS wasn't necessarily going to be picked up anyway so how could they know?) and that it worked fine with their wifi. They suggested that maybe we had too many devices on our home wifi and that was causing it to not work at home. Hmmmm... it started as soon as the iOS update was done, there is nothing new about the number of devices on our home network, and previously I could go anywhere in the house and have a strong signal... and that is still true for ANY device except my phone.


I had to upgrade my data because it uses data when it previously would've used wifi. I've always gotten along fine with 1GB of data per month. This month I bought 3GB and burned through it in less than two weeks because it can't get wifi in the house.


So frustrating.


Apple wanted me to just buy a new phone. <sigh> So, so frustrating that this one worked flawlessly prior to this software update.

Jun 2, 2017 5:51 AM in response to Jimmer on the mac

I am a fan of apple product, And you all know that apple products are expensive compare to their competitors. I'm using iphone 6 only less than 2 years and I thought with those price i could still using it around 2 or 3 more years.


I can accept it if the problem is because i was misused my phone, but when i know the problem because of the software and they didn't do anything about it, i really feel disappointed and i might not using they product again.


Please Apple, do something for us.

Jun 5, 2017 9:26 AM in response to jeshinta

I have EXACTLY the same problem, precisely after installing the update to iOS 10.3.1. When I took my iPhone 6 w/64GB to the Apple Store, the Genius Bar technicians ran some diagnostics programs on it and apparently nothing was wrong: The only recommendation they gave me to solve the problem they couldn't diagnose was to install the iOS update to 10.3.2, which I did.


So, I've installed that update and after that, I've reset all Network Settings afterwards:he problems remained exactly untouched: Terrible Wi-Fi (I am capable to connect to my Home Wi-Fi Network ONLY if I am practically in front of the Router, not beyond 10 feet) and uncapable to connect to any GPS satellites, even if I am outside in the clear.


I've already done another test: I updated my other iPhone (an iPhone 5S w/16GB) to iOS 10.3.2 and EVERYTHING WORKS FINE. When I put both phones side by side, the iPhone 5S can locate several other Wi-Fi Networks, while the iPhone 6 is able to locate ONLY my Home Wi-Fi...when I am very close to the Router.


Which really infuriates me is the fact that Apple simply do not acknowledges this problem that is happening to many iPhone 6 owners, just when we (stupidly) try to keep our phones updated.


The only alternative that the Genius Bar in the Apple Store gave me was to spend US$350 Dollars to replace my iPhone 6 for another exactly identical. But, besides a stupid cost that I DON'T FEEL WE MUST PAY, who guarantees me that I will not have the same problem with an identical model?


WE NEED TO OBTAIN A RESPONSE FROM APPLE!

Jun 5, 2017 11:04 PM in response to PeteBKK

I know, right.


I was given the choice to live with it or replace it with another 6. I caved and replaced it. At a price not very friendly to the situation - Apple insists it's half the price of a new one so I should feel grateful, but in all fairness, THEY are the ones that broke it in the first place.


What infuriated me more was that I couldn't upgrade it to anything else but the same one. I thought to myself at that point 'well at least I can do it later through the trade-in program'. So I walked in to the Apple Store and asked about just that.


The answer was no. 'Sorry sir but this is a refurbished model, we won't buy that one back'. So I paid around 200 usd for a replacement, while my old phone was worth 100 usd to them, and they won't buy back the replacement.


I'm really angry with apple. Break my phone, shake me down for 200 bucks and rat me out of the 100 bucks trade in value. How is this good business, like, really.

Jul 17, 2017 4:34 AM in response to Jimmer on the mac

Hello Jimmer and others. I have a similar problem with my IPAD and am on iOS 10.3.2. Reading through the support responses and other chatter on this topic, one item stands out which I can't do and wondered if others have the same problem.


A number of support have said to ensure that the timezone is set correctly and I have found that I can't enable Automatic Timezone (settings/general/datetime) when set on the spinner kicks in and it never enables.


Can others advise if they have similar

Jul 27, 2017 12:46 PM in response to Jimmer on the mac

Update.. I wrote in an earlier forum that i'd tried everything to fix my GPS issue.

And came to the conclusion that it must be hardware related. After reading that

changing the GPS antenna was the way forward, I bit the bullet and took it in to

my local repair shop. He wasn't convinced it would fix it but as he was only going to charge

£35... so two hours later one new gps antenna/ribbon and one working Satnav. yeehah!!!

My issue seem to be more common on iphone 6 probably due to poor components. I think updating ios

is just a red herring. Just to reiterate my issue. GPS positioning was erratic and more or less

unusable on satnav as it never seemed to quite know exactly where I was. I.m not saying this is a fix

all but if it sounds like your issue, might be worth it. there are plenty of forums out there with the same suggestion,

hence my risking my £35 of my hard earned pounds.

Sep 1, 2017 1:14 PM in response to Jilllee

This is driving me nuts, I have been trying everything in isolation on this and I am losing my mind. This is BS, it is the update, I have done everything at least twice to no avail. It started right after the update and all of my settings are exactly the same as my wife's iPhone 6 and my work iPhone 6 which really drives me crazy.


And this also explains after reading all of the earlier post why my BT is so spotty, I have no issues with any of my other devices. it is all connected.


I have always bought apple products, I have 3 iPads, 5 iPhones (active) and my MacBook, after reading how everyone is getting the shaft on this with no fix from Apple, I am considering other options.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wi-Fi and GPS not working after iOS 10.3 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.