Beats X won't turn on after charge

After I've charged my BeatsX for at least a minimum of 30 minutes, they fail to turn on.


As it's charging, I can see the red LED slightly pulsating

But when I try turn the headphones on the LED flashes 3 times.


Are these faulty???

Beats X, iOS 10.3

Posted on Apr 1, 2017 11:36 PM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2017 2:25 AM

Same problem here. Worked fine one minute, next minute wouldn't charge. Beats X were only 1 month old with normal usage and now they're done. Sending them back to Apple. What the **** is going on here? These were pushed back several months for what reason? Apple needs to get their act together cause this is definitely unacceptable...

152 replies

Apr 3, 2017 2:03 PM in response to Ulexes138

Hi,


Thanks for getting back to me. I followed the instructions on the link you sent me and they still fail to turn on.

I hold both the POWER+VOLUME DOWN for 10 seconds to try and reset the headphones; they respond by doing two sets of flashes, slow and then fast. This doesn't allow me to turn on the device because it still flashes red (3 times) when i hold the power button for 1 second.


Is there anything more specific i can do?

Sep 10, 2017 1:42 AM in response to ukbilleh

I tried this method and it worked fine ... I have been using this since last 5 months and never faced the issue only after I noticed that last week I stored it in my pocket and that must have teared the joint between neck band and battery. So, this certainly is not any software issue but the actual faulty product design which apple must fix.


The only thing I am going to do is to store in open space just they way they are not put it in pocket or silicon case anymore. Keeping my fingers crossed ... let's see how long it works for me this way :-)

Sep 18, 2017 2:52 PM in response to brunofromsingapore

Has there been a fix? I always wanted a bluetooth Beats and finally broke down and got one yesterday at the Duty Free outside the country.... Same price as anywhere else, just no tax. I have been charging them for 24 hrs and they still won't turn on or connect to my phone while plugged in. I'm so mad because I can't even return them. I hope APPLE does the right thing since it's their product.

Sep 22, 2017 3:09 AM in response to andyyhope

I bought mine a few months ago at Wal Mart and just getting around to setting them up. Same problem. While plugged in, there is a white light, unplugging it won't turn on. Even while plugged in and the light is on, I can't get them to pair. Too expensive for this issue. I am very disappointed. I visited the Beats website and found it unhelpful for my situation.

Sep 22, 2017 6:12 AM in response to Ramona Nussbaum

I have a Genius Bar appt tomorrow. The email Apple sent to confirm reminds me to be sure I download the latest update. So I found out that there is a Beats updated engine to download and it found an update to install. That being said, it didn’t fix the problem but I feel I’m one step closer. Can’t wait to see what Apple says tomorrow.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Beats X won't turn on after charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.