Beats X won't turn on after charge

After I've charged my BeatsX for at least a minimum of 30 minutes, they fail to turn on.


As it's charging, I can see the red LED slightly pulsating

But when I try turn the headphones on the LED flashes 3 times.


Are these faulty???

Beats X, iOS 10.3

Posted on Apr 1, 2017 11:36 PM

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Question marked as Top-ranking reply

Posted on May 16, 2017 2:25 AM

Same problem here. Worked fine one minute, next minute wouldn't charge. Beats X were only 1 month old with normal usage and now they're done. Sending them back to Apple. What the **** is going on here? These were pushed back several months for what reason? Apple needs to get their act together cause this is definitely unacceptable...

152 replies

Jul 4, 2017 11:27 AM in response to andyyhope

Add me to the list as well. Got mine in May '17, used about 2-3 times a week. Charged them the other day and noticed when I went to unplug them that the red light was still on as if it were still charging. When I unplugged them:


Pressed power button

  1. Observed 3-quick white LED flashes
  2. LED turns off


If I hold down the Volume [-] and Power button I observe:

  1. 5-long red LED flashes
  2. 3-quick LED flashes
  3. LED turns off

Jul 20, 2017 10:03 PM in response to andyyhope

I have had the same problem with my BeatsX in the recent weeks, somehow I get it working again by following the below steps:

  1. Power the BeatsX with lightning cable
  2. When it is charging, press power button and center pause button for 10 seconds and let go the buttons
  3. It will blink red and white several times, and after unplugging the cable, the headphone works again

However, after some days, and after the BeatsX charged again for some times, that 3-white-blink problem may come again. I have had this problem in the recent weeks for at least three times already.


This is the 2nd times I have had problems with my BeatsX. I bought my BeatsX at Apple store around March 2017, and it broke down less than a month of purchase (weak red light during charging and won't turn on at all), so I brought it back to Apple and waited a few weeks for a replacement. After receiving the new replacement device from Apple, in less than two months, this 3-white-blink problem come and make it unusable again suddenly.


BeatsX is the first product I purchased under Beats brand. I've been using the BeatsX carefully and charged it with all genuine Apple accessories. However it keeps breaking down and disappointing me. I bought a Bluetooth headphone for leisure but not for trouble. This experience with the BeatsX is extremely disappointing. I have never bought any headphone which can break down so easily and frequently within just few months of purchase. I will probably never buy any Beats product again.

May 17, 2017 3:41 AM in response to andyyhope

I bought my beats X two months a go. Yesterday I tried to use them and it wouldn't turn on, I waited and it worked. Today the same thing happened, I contacted support, reset it and it wouldn't turn on, till it did by itself. Afterwards I tried turning it off, and it didn't work ( I had to connect to a power source to do so. As I have no other choice I'm gonna have to take it to an apple store to get it fixed.


Buying the beats X was a waste of SG$198. The sound is trash (No bass) compared to the other devices, it is way more expensive than it is worth, it is not sweat proof (so whenever I'm using it I need to be worried about getting it wet), and now I can only use it when the device "feels like working".


Hope apple stop fake advertising this product or fix all of these problems.

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Beats X won't turn on after charge

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