Beats X won't turn on after charge

if its doing that try flexing the neck band around at the batteries and trying to power them on.

I had to do it for around 5 minutes to get them working again but it worked

if you do get them working this way don't wind them up after when storing them, leave them as loosely as possible

Same thing happened to me. One day they would just randomly disconnect and show an alternating red-white light, which isn't even described anywhere in the manual. When I charge them they show the normal LED lights, so you'd think they work. But no, fat chance, when I unplug them the light vanishes and I can't turn them on. It's only when I bend the "flexform" cable into an awkward position that the same red-white alternating combination comes which means I can't even use them. It's infuriating that the way you're SUPPOSED TO pack them is what destroys them. I got them as a present so exchanging them really isn't an option. Gonna have to shell out money then I guess. ******* thank you, Apple!

I also have this issue. They also won't turn off once they're on. The only option Apple gave me is to send them in with a 5-10 business day turn around time. Completely unacceptable for a product I paid $150 USD for 2 months ago...

Sterling,

There are almost 1000 people on this post that are having the very same issue. How many does it take for Apple to step up and admit there's a fundamental problem with this product?

Beats X are certainly not cheap, at $150 retail, and for them to start failing within 2 months of purchase is unacceptable. There are certain people here who are on their 3rd pair....surely that can't be profitable for Apple?

I had the exact same issue! Apple customer service were great in getting an exchange out to me but the replacement pair also did the same! I was so upset about this I just got my money back in the end. It's such a shame as apart from this massive issue they are a fantastic pair of headphones. I purchased a iPhone 7+ from an Apple Store recently and I talked to the staff member that was serving me about my issues with beats x, the member of staff was nice enough to have a chat with someone on the Genius Bar that deals with audio about the issue I had and apparently he had never heard of it before.... it seems with this chain of replies I'm not alone and this is a widespread issue Apple desperately needs to address.

Just to follow up, I had handed in my Beats X to the Apple Store on Thursday of last week and they sent them away to the repair depot. The depot did a full replacement instead of a repair and I got them in under a week.

Unlike the retail box, these headphones had 0% charge and they needed a full charge. Just waiting on that now before firing them up.

Sure enough, mine have done the same thing after a month or so. Miffed as only used them about half a dozen times. Took them back to John Lewis and was told had to go for repair as they were older than 30 days and would be up to 2 weeks to repair!

Left with no headphones, Apple Music subscription I can't really utilise and little confidence that the problem won't occur in the repaired or replacement unit....not good!!!

I got mine at JL in March, took them back last week, was told i could have refund or replacement (instant), they are covered with 2 yrs parts and labour, not sure why they are sending yours for repair, they told me they send back to Apple and get refund

Had the same issue this week. Flexed the band and got them working for the length of my gym session. Used the Apple Support app to request a replacement, really not happy with the two week wait though!

Mine stopped working as well, probably about a week or two ago. I hadn't used them since I was busy.

When I plug them in they are charging, and my Mac recognizes them using the Beats Updater tool, and a white LED turns on. When I unplug them and try to power them on, nothing happens, and I even try to do a hardware reset, but nothing happens, not even red LED. Like the power button, or some wiring might be broken.

That's a no-go. Did the same with volume+ and volume-. Already have a genius appt this coming Wednesday, so looking to see what they do. I really like them, but don't want the hassle of another defect. Refund possible?

I have same problem, but not after charge. Everytime i get beats X out from carrying case, i cant turn them on. Just white LED flashes 3 times. But after few minutes, everything works. Its annoying. When i stay them out of the case there is no problem. So i suppose that this have something to do with magnets in the buds. Because, when they are in the case, the buds (and also the magnets) are very close to the battery and the logical "part".

Seeing that many people have this kind of problem, this must be manufacturing defect.

Same problem here after 4 months. Really liked them but this is unacceptable. I went back to Ginaz Apple wanted to check out yesterday, but bar was fully booked. Luckly I am in Japan they have pickup service here, so they are coming to pick up today. If this is an known issue, hopefully they have fixed it otherwise, I worry the replacement will go bad after awhile ....

I setup a genius appointment at Square One Apple store and less than 2 weeks later I got an email to come and pick them up.

I got there and they gave me a brand new pair of headphones, said they usually don't repair this kind of stuff, and it is better to just replace them.

Same here. I have had my BeatsX for a month. Have looked after them carefully. LOVED them - and then suddenly they stopped working.

I contacted Apple Support and have been told that they will send a box to return them, as soon as possible and the headset will be repaired in five days. (This box hasn't arrived yet - I rang on Friday!) I looked up Genius Bar appointments as I am fortunate to live somewhere with a local branch. The next appointment is on Sunday ... I go away on Saturday. Given that I paid A HUNDRED AND TWENTY NINE POUNDS for this product, I now feel like a total idiot for having wasted my money. I am not rich and this was a real indulgence for me. I bought from Apple, because I thought that they were the best, and to be fair have in the past found their products expensive, but worth it. After reading that this isn't an isolated problem, I'm going to think more carefully before spending more on something because I believe that Apple = Excellent.